Hopefully we aren't far behind.Still no movement here. Bummer.
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Hopefully we aren't far behind.Still no movement here. Bummer.
I just received text that I have a VIN and MSM 3 is on the way. Planning to cancel as wifey loves her 2018 silver. Kennesaw if anyone is interested.
Larry in Georgia
From the same text number, I've received responses from both my local SA (they've identified themselves by name and location) as well as Tesla customer service.Here’s my hot take on the whole SA thing. Usually when people refer to texting their SA, they mean that they texted the number that they received a text from when they first placed their order.
I texted that number with a question that I had and got the typical copy/paste response. Then I asked if the person texted me was a service advisor at my local Tesla service center and this was their response: “This thread is monitored by Delivery Advisors in order to give you a prompt response”.
To me, this sounds like when you text that number it is sent to a general thread that a random delivery advisor will respond to. I’m fact, I’m wondering if you texted that number a week apart if you would even get the same person. Obviously, I don’t know this for sure but I have a hunch that there’s no such thing as having your own SA. But I don’t know for sure, so correct me if I’m wrong if anyone knows differently!
You are exactly right. There is no "SA" if you put an order online. I asked this when I was on a call with TeslaHere’s my hot take on the whole SA thing. Usually when people refer to texting their SA, they mean that they texted the number that they received a text from when they first placed their order.
I texted that number with a question that I had and got the typical copy/paste response. Then I asked if the person texted me was a service advisor at my local Tesla service center and this was their response: “This thread is monitored by Delivery Advisors in order to give you a prompt response”.
To me, this sounds like when you text that number it is sent to a general thread that a random delivery advisor will respond to. I’m fact, I’m wondering if you texted that number a week apart if you would even get the same person. Obviously, I don’t know this for sure but I have a hunch that there’s no such thing as having your own SA. But I don’t know for sure, so correct me if I’m wrong if anyone knows differently!
I ordered online and get local SA's responding to my texts. This might be because I did a test drive before ordering, so I did get a number of other texts from them as well.You are exactly right. There is no "SA" if you put an order online. I asked this when I was on a call with Tesla
I'm popping in from the RWD thread. Arlington, VA location is open. I am wondering if anyone is scheduled to take delivery there. Its closer for me and maybe a shorter wait?LOL by the time I’m scheduled to get my car the Arlington, Va Tesla location might be open. Which would be great since I’m in downtown DC and Arlington is much closer than Tysons. Tesla is charging up to open at former Maserati dealership near I-395, permits show
Not everyone got a text...I for sure didn't.Everyone has an SA. Everyone should have received a text when they placed their order. It's the one that says "Hi (name), welcome to the Tesla family...."
You can just reply to that text and you'll get a response.
You should call 1-800 number and ask them to text you so that you have an async line of communication open with Tesla. I 100% recommend having a text line opened up.Not everyone got a text...I for sure didn't.
Indeed. I was told by the rep (later my SA) that when you order after a test drive, your 'test drive coordinator' becomes your SA. This ensures the person doing the work gets credit for the sale.I ordered online and get local SA's responding to my texts. This might be because I did a test drive before ordering, so I did get a number of other texts from them as well.
Nope, they said no transfer. SorryHow does this work? You can transfer over the order to someone else?
Are you taking delivery in Denver or the Springs? I'm only a day behind you in the Springs.
Everyone has an SA. Everyone should have received a text when they placed their order. It's the one that says "Hi (name), welcome to the Tesla family...."
You can just reply to that text and you'll get a response.
One small, possibly meaningless anecdotal on this- before we placed our order we went to our local showroom to test drive. The girl who helped us (I’m guessing she is an “SA”?) told us before we left that when we decided to order, make sure the email we use is the same one we used to test drive, that way it will pop up in their system and they can reach out to us if they have to- she specifically sighted one of the reasons to reach out being if they have an earlier available car that didn’t perfectly fit our specs, but close. She also said they like to keep their eye on all their local orders. So I guess she is likely our SA, just everything so far has been smooth and no reason to reach out.
While I am at it, I have a second anecdotal around financing- I have an acquaintance who worked at Tesla from its inception and told me that her one piece of advice was if we are financing via Tesla and we have to re-up the approval because it went past 60 days, don’t do it online- it’ll put you back at the end of the que. She said be sure to have the SA do it and ensure you don’t get bumped. FWIW.
I haven't read this thread but it's here on the site about transferring an order. It may have some helpful info - Reservation Transfer TechnicalitiesNope, they said no transfer. Sorry
That didn't take long. Back to 4 week EDD: May 15 - June 12Also got a two week window, but I think Tesla is just playing with my heart.
OD 3/4 LR AWD, Blue, Black, Aero, FSD
Original EDD May 28 - June 25
Updated EDD May 04 - May 18
Im in the Bay Area and about 15 min from Fremont Factory. A day ago my EDD changed to April 28 - May 9 and still no vin. I dont know I might get it later today or later tomorrow wee will see. The EDD before the current one was May 12 - June 9. So it really moved up dont know why but im guessing I live so close to Fremont and also chose to pick it up from there.What seems to be the average/typical wait for someone to get a VIN in California once you get the 2 week window. Currently I’m sitting at 5/6-5/20 and I’m just curious if people get a VIN usually 1 week before delivery or about how close? Thanks
Not in my case. I did an online order and within a day, I was texted by an SA which at the time I didn't know their location. After we denied our car at delivery a month later, I had a question for my SA about the issue at my local store and mentioned the store reps name. The text reply ended up being the sales guy at the store that we dealt with. I'm glad I was discussing a positive experience about the guy or that would have been very uncomfortable at our next store visit. Now when I text him, either he responds or if he's out, the text if forwarded to another associate in the store and, they always respond within an hour if not sooner.You are exactly right. There is no "SA" if you put an order online. I asked this when I was on a call with Tesla