I think anyone with a ‘satisfactory’ experience with a salesman at a car dealership is the exception. I worked at a car dealership before and it’s rare to find people who will work long hours with irregular pay and do more than sit around. In my buying experience, the vast majority of salespeople don’t know much about the products they sell.Well, to be fair, I have bought several cars from ordinary dealers and commission or not, salespeople have never had any product knowledge and as for customer satisfaction? Really? Dealers? Never saw that ever. And I can flat out guarantee regular dealers would have ZERO knowledge of any part of a car being included or not. I mean come on!
As to knowing the ordering system, my wife went to a Lincoln ‘Black Label’ dealership in November of 21 and placed an order for a Corsair GT fully loaded. It’s now June and neither the Lincoln Concierge or the dealership has any info on our order. When the Ford district rep came into town and investigated the status of our order, the best he could determine is ’waiting to be scheduled’. We have no idea what’s going on and it’s been 7 months.
No EDD’s, no status updates, nothing. We’re waiting for an email letting us know when it will be built. Once it’s built, there is no mechanism to track it’s location during shipment. The dealership will notify us when it comes in.
I have been waiting for my M3 since 2/27 and at least I can see some type of status that changes from time to time. This is much better (to me) than what my wife is going through. I know many hate the order status system Tesla has but it’s better than Lincoln (Ford).