After I ordered mine I received an email that said:
"Hey CheezyNachos!
Congratulations on your new Model 3 order!!
Although you will be receiving most your updates through automated messages in the form of texts and emails along the way, I will also be your personal advisor throughout your journey as we wait for your Tesla to deliver. If you have any questions at all – please don’t hesitate to reach out to me as your point of contact."
It came from an advisor in Eden Prairie, MN. I actually spoke with her via email a few times to clear things some things up.