All—sorry I’m new to the board so apologies if I’m doing this incorrectly or in the wrong place.
I placed a LR order in May. Delivery date jumps around quite a bit—first October, then December, then December-Jan. Though frustrating that’s somewhat expected.
Thing is, I’ve literally never heard from a service advisor. When I placed the order, they placed a call/text to a family member) long story but essentially I took a family members M3 reservation several years ago and Tesla has never been able to sort out our contact info). I’ve called my local store, chatted online (which appears to no longer be an option), and the 800 number. Each time they say someone will reach out. They never do. The last two days I’ve waited on hold for 45 minutes to an hour to inquire and finally given up.
I was considering making some changes to my order—nothing huge, just exterior color, but want to make sure it won’t drastically impact delivery. Does anyone have any suggestions? This process is incredibly frustrating and making me consider looking at a different vehicle.