I can understand that you may have fewer potential customers if Tesla pays for batteries under warranty and no one needs 3rd party services, but I've never seen a vendor attack a potential customer and speculate so negatively about their intentions only for reporting frustrations with service.
I can see things got heated here, but many were casting stones, you included.
But is it a bad thing if someone shares warnings with the community of what the experience may be like with Tesla Service, if others find themselves in this situation? I don't see it as bad to seek alternatives.
However, it does seem unprofessional to share potential clients old one-on-one communications with you to a message forum to discredit them.
I would be very hesitant getting service from you after reading this thread, or even communicating with you privately.
First off, I send people to Tesla all the time to get things fixed under warranty, and even advocate for customers when they have failures outside of warranty when the vehicle logs show there were impending issues within Tesla's warranty. If Tesla will do a repair for free, I don't want you using my company for the same service. That's just silly, and it'd be wrong to suggest anything different to a customer. I'm not going to tell someone facing an expensive repair cost, "You should pay us $10,000 to fix this problem that Tesla will fix for you for free." Really? I mean, I'm sure there are some companies like this, but not here.
The problem with this particular poster is that they continually contradicted themselves, providing conflicting information and metrics, continuously ignored suggested diagnostics and remedies for the potential issues they claimed to have (low usable range), and continued to press for Tesla to replace a battery that was clearly not defective, going so far as to publicly write that they thought they could get a new 90 pack out of the deal if they did. They dragged this on for months and months, never accepting any information that didn't further their quest to get a free new battery pack out of Tesla.
Again, I'm all for helping people get what they're entitled from Tesla's warranty, and there are many people who can attest to that. But if you've been told by multiple people multiple times that there isn't an issue, and continue to blindly insist that there is in your mission to get free stuff... that's a problem, and I'm going to call out that BS.
As for private conversations: Private conversations are generally private conversations. I communicate with thousands of people throughout the year, including some prominent folks who clearly have a high value on privacy. Anyone who's DM'd me or spoken with me directly knows I don't go around sharing them, or even noting anything about them or that they happened or whatever.
But, I don't care who you are, if you suggest that I help you do something illegal. Then any expectation of privacy, implied or otherwise, is out the window as far as I'm concerned. Like, don't even joke about it. I won't tolerate that at all. In this particular case, I did nothing with that original note from this person, and ignored it completely when I replied to them with my professional opinion on their situation (not the pack, something else causing low range like driving style, bad tires, bad alignment, etc etc etc etc etc). Yet that advice was ignored and they continued to push the same things publicly.
If you have an issue with your car, I'm happy to help if I can. We spend a LOT of time helping Tesla owners who never spend a dime with my company. I've no issue doing so to help people get the service they need when I can. But I'm not going to help someone commit fraud.
If you've got a problem with that, then I don't want your business anyway.