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Model S Service Contracts - the poll edition(tm)!
- Thread starter Blurry_Eyed
- Start date
10 years of free service? I think you mean warranty?
I have a new Toyota Auris and I pay:
- 15.000km: EUR 178
- 30.000km: EUR 278
- 45.000km: EUR 178
- 60.000km: EUR 278
I'm at 52.000km right now in 1.5 years, my total was EUR 634
My Audi A3 before this was worse, I paid insane amounts of money to Audi. So I don't think $600 / EUR 600 is that unreasonable for a Model S.
I've never had a new BMW 5-series or a Mercedes E-Class, but they will cost you a LOT more.
nope, I mean free service: VOLVO swiss premium
sorry it's a german website, but you'll see there the mentioned free service right at the top of the page
update: here's the similar website from AUDI: AUDI swiss package
sorry it's a german website, but you'll see there the mentioned free service right at the top of the page
update: here's the similar website from AUDI: AUDI swiss package
This for me is key as well. I've even left my Roadster in the garage, drove my Jetta for the day, and the Ranger fixed my car while I was at work and left. How many other dealerships will fix your car in your own garage without you even being there? I realize not everyone can just drive another car for the day while their car is being worked on but they'll even work on your Model S at your place of work.
Also, nothing is free. I'm sure BMW is getting paid for their 'free maintenance' during the first 4 years by bundling the cost into their car. They just have lowers costs and can spread them out among more customers. I was hoping it would be less than $600/year too so hopefully they'll reduce that at some point. The software updates should be free as well.
Remember, Tesla has increased their employee base 1000% I believe (up to 3,000 people) in the past few years and is increasing the number of service centers. This isn't free either. I would like to know what happens if you don't go in for service. The 12,500 miles seems on par with others though but they should explain what it will cost if you drive more than that per year.
Found this:
The Truth About No-Cost Maintenance - MSN Autos
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Adm
Active Member
It's only "free" in the sense that you don't pay extra..., but you pay/paid for it. It's also a way to keep you close, so when unwarranteed stuff needs replacing they can do it. It also keeps you coming around wasting time until your car is done giving you ample time to see the new shiny 2013 model that you can't help but getting in to giving you that "isn't about time to get a new car" feeling.
I am not happy to pay 600/year or 12k mi, but it's a price I would be willing to pay for keeping my Model S in top shape and not having to go to a service station.
of course you are paying these "free" service at some point, no illusions there...
For the moment, I own a 50k$ car without included service and it goes every second year for one day in the service. During this day I'll get a Testcar for free, so I can try another type. Every second year around 400-500$, thats it!
but 600$ every year? come on...
sorry, I'm not a native english
For the moment, I own a 50k$ car without included service and it goes every second year for one day in the service. During this day I'll get a Testcar for free, so I can try another type. Every second year around 400-500$, thats it!
but 600$ every year? come on...
sorry, I'm not a native english
But how often have you had to replace your brake pads before 50,000 miles. I've never had that done. And with regen I would expect pads to last about 100,000 miles. Wiper blades is a nice addition but at $25 a shot I hardy see a benefit to not doing it myself.
I agree and disagree here. Yes it would be hard to extend Tesla mechanics/service techs without doing something like this. But charging people $760 (20,000 miles a year) to drive their car to a service center to get service twice a year is pretty rough. Right now I change my oil 2-3 times a year for about $100 a shot.
I agree here also but really for an inspection every 7 months is going to suck for me. And at $450 to do it and all the fluids they replace is wiper fluid how is that not WAY worse than a basic car?
We will have to find out how that shakes out. I have a bad feeling they will be tied to 'maintenance' (because it really seems just like inspections) so you don't forgo. Kind of like a hostage, along with the warranty hostage.
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I doubt the maintenance plan would cover any of that stuff. It all seems like repair / tire work.
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Yes but broken items aren't maintenance. They are warranty or repair. Either Tesla eats that cost or you do.
Yes but the other car companis were able to put it in while having a competative price. Tesla put on their competative price and then includes less. It startet with range and performance. Then got further with the gimmiks, and now with the service. And like many people stated that is one of the points wich they advertise the car practiacally doesn't need. Even worse, many said that they probably try to cross sell it with the software updates.
They growed too fast? they need their service centers everywhere? Honestly not my problem. If they want to hide those costs in the price, do it in a way buyers don't feel cheated. This is just a bad move.
Rifleman
Now owns 2 Model S's!!!
The $100 flat fee for ranger service is excellent. This takes alot of worries out of living in a city without a service center.
The $600 a year service, on the other hand, is way to expensive. All of my calculations on why driving electric is preferable to ICE take into account lower maintence costs. On the 2011 Mustang that I used to own (my most expensive ICE car to date) annual service added up to be about $100 a year (2 oil changes, a tire rotation, and new wiper blades.) Belts, Break pads and rotors, and spark plugs should not need to be replaced within the service periods, and if they did, I would suspect that it was more of a warranty issue due to a defect than normal wear and tear. I dont think that I will be subscribing to the service plan, and if Tesla holds out software updates or voids the warranty on Model S's that are not serviced annually, I may need to cancel my reservation. I am already REALLY stretching the budget to buy a Model S, and an extra $600 is likely a deal breaker for me. If the new vehicle warranty covers and defects, I am more than capable of rotating my own tires and changing my own wiper blades, and will be willing to take the risk of not having the car inspected annually, but if I loose that warranty protection, and will not receive much needed software updates, that risk is to much to bear.
This service plan will deter many potential Tesla customers, especially those looking at the 40 kWh vehicle. I am going to go on the record to say that the annual service plan just killed the 40 kWh Model S, as anyone who was buying it in the first place was probably stretching the budget to begin with, and adding another $50 a month to their payment is likely a deal breaker.
The $600 a year service, on the other hand, is way to expensive. All of my calculations on why driving electric is preferable to ICE take into account lower maintence costs. On the 2011 Mustang that I used to own (my most expensive ICE car to date) annual service added up to be about $100 a year (2 oil changes, a tire rotation, and new wiper blades.) Belts, Break pads and rotors, and spark plugs should not need to be replaced within the service periods, and if they did, I would suspect that it was more of a warranty issue due to a defect than normal wear and tear. I dont think that I will be subscribing to the service plan, and if Tesla holds out software updates or voids the warranty on Model S's that are not serviced annually, I may need to cancel my reservation. I am already REALLY stretching the budget to buy a Model S, and an extra $600 is likely a deal breaker for me. If the new vehicle warranty covers and defects, I am more than capable of rotating my own tires and changing my own wiper blades, and will be willing to take the risk of not having the car inspected annually, but if I loose that warranty protection, and will not receive much needed software updates, that risk is to much to bear.
This service plan will deter many potential Tesla customers, especially those looking at the 40 kWh vehicle. I am going to go on the record to say that the annual service plan just killed the 40 kWh Model S, as anyone who was buying it in the first place was probably stretching the budget to begin with, and adding another $50 a month to their payment is likely a deal breaker.
Has anyone yet written their Tesla rep to confirm whether or not software updates will be available without a service contract? This is indeed a critical piece of information for those considering going without a service contract.
I'm seeing opinions all over the place, and I figured "hey, why not start a poll?!" So, it's public opinion time!
One other comment - PLEASE don't vote "I'm canceling" if you're really not going to. This isn't an OMGWTFBBQ!! option that you get to make just for the sake of complaining. :^)
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There were a few other choices I could have added - such as "I hate the maintenance fee but great job on Ranger service" - because it would make the poll way too complex. Chances are that Ranger service is factored into the equation anyway, so that if they adjusted the price of the plans they may have to re-price Ranger service. So let's stick with these.
One other comment - PLEASE don't vote "I'm canceling" if you're really not going to. This isn't an OMGWTFBBQ!! option that you get to make just for the sake of complaining. :^)
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There were a few other choices I could have added - such as "I hate the maintenance fee but great job on Ranger service" - because it would make the poll way too complex. Chances are that Ranger service is factored into the equation anyway, so that if they adjusted the price of the plans they may have to re-price Ranger service. So let's stick with these.
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The apparent benefit of the unlimited is in the wording on warranty repairs where it is stated that ranger visits are not included on warranty repairs. It would appear that the extra $100 gets you unlimited ranger coverage for warranty repairs for the first 4 years.
Rifleman184205 said:
Yeah this service plan has all but dashed my dreams of stretching the 60kWh pack. I don't think I need it but it sure would be nice. And the distances I drive this maintenance plan would be lucky to last 30 months.
I can probably handle it. But I would want a loaner Model S for the day when I drop mine off. I would want new wiper blades whenever (I tend to change mine about 2-3 times a year, yeah I spend over $100 a year on wiper blades currently; in high school I ALWAYS had one or two spare sets of wiper blades, and replaced them about every 2 months; the rain in Tampa can be really hard so it was worth it) I think mine are going bad. If they washed and vacuumed it that would also be a big benefit. My VW dealer did that until water restrictions hit, and somehow no washing came with no more vacuuming. And I will admit that I have had a couple of $600 services. One on my Jetta TDI at 40k, and one on my GTI at 80k. But having a $600 service every 12.5k and not having a $100 (or $160 for my TDI, 505.01 oil is expensive!) oil changes with that make it seem like so much.
You know, I thought about that and I waffled a lot before deciding against it - I suppose it's an option that could go in there -- "I think it's excessive and I'll go without a service contract". Like the complexity given to the hate-maintenance, like-ranger, I was concerned it could get confused. But I can see how I missed that. Mods, if you want to add an option in there, between first and second you could add the text I had.
Rifleman
Now owns 2 Model S's!!!
I voted that Tesla screwed the pooch on this one. I am not yet sure that I am going to cancel over this, but that option is on the table. If the service contract is mandatory for software updates and warranty, the risk of not signing up for the service plan is too great, and the Model S may be financially just out of reach for me.
It costs me about $1,200 for my Roadster's annual maintenance, since I live about 300 miles from Seattle, the nearest service location. The ranger spent an entire day working on the car. He removed the PEM and cleaned the dust out of it, and he inspected everything. It's a high-performance sports car, limited edition and hand-built, and is the quickest thing on the roads anywhere near me. (Supposedly there are a few others here, but I've never seen one except when the EV club had a display at a state fair several years ago.) I accept the cost because of what the car is. And the ranger is really great. And although I have to be here to open my garage for him, I don't have to stick around while he works.
But EVs have always been touted as needing less maintenance than gasoline cars. The Model S apparently still needs more. And even though the PEM is water-cooled and so does not need to be removed and cleaned, which is a big item with the Roadster service, the fee is the same, though the ranger visit fee is less for people who live more than 50 miles away from a center.
What I see as the big issue here is that Tesla is giving the lie to the assertion that EVs are simpler to maintain. I paid the Toyota dealer $21.71 for my annual oil change and inspection. The Model S is a much nicer car. But $600 vs. $22 does not look like "simpler to maintain."
I'd have another question not addressed above, as far as I saw: Model S ranger visits are a flat $100 on the maintenance plan, but what about out-of-warranty work? Is that still just $100 per visit? Or is the second visit of the year charged at $1/mile?
The Model S is still a high-end car, and presumably if you can afford $50K to $90K for a car, you can afford $600 + $100 for an annual inspection (in the absence of any actual maintenance items, presumably service is principally a thorough inspection). But what happens when they're trying to sell the GenIII for $30,000 and trying to push for mass conversion of people from no-limits gas cars to maybe 150-mile EVs, and charging $600 for service, while Toyota is charging $22?
FWIW, "service" on my Zap Xebra consisted of shooting some grease into the aftermarket front suspension once a year. The local corner auto service place refused to even charge me for that.
My bottom-line comment is: If you're going to charge $600 and spend "several hours" (or all day in the case of the Roadster) on service, then don't claim that maintenance is less on an EV. Talk instead about how clean EVs are, and the benefits to the nation of using domestic energy in a world where many oil exporters do not like us and rising global demand and diminishing supplies are going to make gasoline ever more expensive.
P.S. I Googled Nissan Leaf service fee. AutoblogGreen says the 6-month fee ranges from $89 to free (at some dealerships). Consumer Reports says they called one Southern CA dealership and were quoted $292.
But EVs have always been touted as needing less maintenance than gasoline cars. The Model S apparently still needs more. And even though the PEM is water-cooled and so does not need to be removed and cleaned, which is a big item with the Roadster service, the fee is the same, though the ranger visit fee is less for people who live more than 50 miles away from a center.
What I see as the big issue here is that Tesla is giving the lie to the assertion that EVs are simpler to maintain. I paid the Toyota dealer $21.71 for my annual oil change and inspection. The Model S is a much nicer car. But $600 vs. $22 does not look like "simpler to maintain."
I'd have another question not addressed above, as far as I saw: Model S ranger visits are a flat $100 on the maintenance plan, but what about out-of-warranty work? Is that still just $100 per visit? Or is the second visit of the year charged at $1/mile?
The Model S is still a high-end car, and presumably if you can afford $50K to $90K for a car, you can afford $600 + $100 for an annual inspection (in the absence of any actual maintenance items, presumably service is principally a thorough inspection). But what happens when they're trying to sell the GenIII for $30,000 and trying to push for mass conversion of people from no-limits gas cars to maybe 150-mile EVs, and charging $600 for service, while Toyota is charging $22?
FWIW, "service" on my Zap Xebra consisted of shooting some grease into the aftermarket front suspension once a year. The local corner auto service place refused to even charge me for that.
My bottom-line comment is: If you're going to charge $600 and spend "several hours" (or all day in the case of the Roadster) on service, then don't claim that maintenance is less on an EV. Talk instead about how clean EVs are, and the benefits to the nation of using domestic energy in a world where many oil exporters do not like us and rising global demand and diminishing supplies are going to make gasoline ever more expensive.
P.S. I Googled Nissan Leaf service fee. AutoblogGreen says the 6-month fee ranges from $89 to free (at some dealerships). Consumer Reports says they called one Southern CA dealership and were quoted $292.
This sucks. They took one of the important selling points of an EV out to the back of the factory and shot it in the head.
They took the car from $50,000 to $50,000 + $600 per year.
The blog post was terrible. It didn't explain about how this works with the warranty at all. It waxed lyrical about how great EVs are ("over a thousand fewer moving parts!") and then, boom, but somehow they're $600 per year to maintain. Say what? Weren't we just reading about how little maintenance is needed?
And creep? What a terrible example. I never like that "feature" of automatics anyway. I certainly don't care to be overpaying for the option.
Paying $100 for someone to come and service the car is a bargain. But then to pay him $600 to change the wipers? Ouch. It doesn't even rain much where I live!
OTOH if they'd made the car $52,500 with 4 years service included, all this bad press would be non-existent. As it is, they've taken one of their sales promises ("routine maintenance is minimal") and given it a swift kick to the nut sack.
After the warranty expires it'll presumably be $600/year + parts (and labor?) Ouch again.
This is a bitter pill to swallow.
They took the car from $50,000 to $50,000 + $600 per year.
The blog post was terrible. It didn't explain about how this works with the warranty at all. It waxed lyrical about how great EVs are ("over a thousand fewer moving parts!") and then, boom, but somehow they're $600 per year to maintain. Say what? Weren't we just reading about how little maintenance is needed?
And creep? What a terrible example. I never like that "feature" of automatics anyway. I certainly don't care to be overpaying for the option.
Paying $100 for someone to come and service the car is a bargain. But then to pay him $600 to change the wipers? Ouch. It doesn't even rain much where I live!
OTOH if they'd made the car $52,500 with 4 years service included, all this bad press would be non-existent. As it is, they've taken one of their sales promises ("routine maintenance is minimal") and given it a swift kick to the nut sack.
After the warranty expires it'll presumably be $600/year + parts (and labor?) Ouch again.
This is a bitter pill to swallow.
contaygious
Active Member
If some of the money goes toward software updates then I'm ok with it. I know they employ a lot of engineers working on updates and I want to keep them coming!
Creep is nice for two reasons: so valets don't roll back into something and for traffic you just have to use the break pedal. I'd probably turn it off otherwise.
Creep is nice for two reasons: so valets don't roll back into something and for traffic you just have to use the break pedal. I'd probably turn it off otherwise.
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