TMC is an independent, primarily volunteer organization that relies on ad revenue to cover its operating costs. Please consider whitelisting TMC on your ad blocker and becoming a Supporting Member. For more info: Support TMC

Model X Falcon Wing Door crashed into a beam in my garage

Discussion in 'Model X' started by F-Juice, Sep 30, 2018.

  1. F-Juice

    F-Juice New Member

    Joined:
    Sep 30, 2018
    Messages:
    3
    Location:
    Toronto
    Hi Everyone,

    I've seen a couple of posts about the same issue but I couldn't really get the answers I was looking reading them.
    Yesterday, after parking my 1 week old Model X in my garage, the sensor on the Falcon Wing Door failed to notice a beam and slammed the door into it.
    Sadly one of the glass panel was hit and I now have a small dent and cracks near the corner of the horizontal panel behind the passenger seat.
    From the inside, there is nothing visible, but you can notice it from the outside.

    Reading this forum, it looks like issues like that have happened quite frequently to Model X owners, with the sensors failing to detect obstacles and the door ending up damaged.
    I'd like to ask other members/owners of Model Xs how they dealt with this issue ?
    Did Tesla cover for the repair ? How long did it take for the Service Centre to fix the issue.
    In case you were out of your pocket, how much was the cost of replacement ?

    Thanks in advance for your help!
    Fred
     
  2. Tam

    Tam Well-Known Member

    Joined:
    Nov 25, 2012
    Messages:
    6,108
    Location:
    Visalia, CA
    Sorry to hear about the damage.

    You may try to see whether Tesla would repair for free as a courtesy but Owner's Manual is very clear about who is responsible in this case: Driver.

    More likely, your insurance covers it or yourself.
     
    • Like x 2
  3. lynnpt2001

    lynnpt2001 Cookie Monster MX & M3

    Joined:
    Sep 9, 2015
    Messages:
    197
    Location:
    Greencastle PA
    I covered all my potential hazards in the garage with foam, had the car since July and yes one time it opened into the garage door track, covered with a foam noodle like the ones used in a pool. Thank goodness I did that. As a new owner I was concerned that this would happen
     
    • Informative x 2
    • Like x 2
  4. bayx

    bayx Member

    Joined:
    Jul 29, 2018
    Messages:
    401
    Location:
    San Francisco
    Yea, but I think an argument can be made that the sensor failed, which isn't the driver's fault. In this case, the car is only a week old, so I would definitely push to have them replace it under warranty.
     
    • Like x 1
  5. Uncle Paul

    Uncle Paul Active Member

    Joined:
    Nov 1, 2013
    Messages:
    3,082
    Location:
    Canyon Lake,CA
    Just like with any other door, it is the responsibility of who ever opens the door to check if there is enough clearance before opening.

    I would ask them if they could fix it as a courtesy, but they have no obligation to do so.

    In my garage the sensors have so far worked perfectly, but I always have eyes on to stop it if it gets too close to the hard points.
     
    • Like x 1
  6. jeffro01

    jeffro01 Active Member

    Joined:
    Jan 30, 2013
    Messages:
    2,626
    Location:
    SF Bay Area
    Thats what my wife did, pool noodles to the rescue just in case the door ever gets amnesia... :p

    Jeff
     
    • Funny x 1
  7. Tam

    Tam Well-Known Member

    Joined:
    Nov 25, 2012
    Messages:
    6,108
    Location:
    Visalia, CA
    Tesla discloses that its sensors are not perfect and it would call that as "limitations" not failure.
     
  8. dragonxt

    dragonxt Active Member

    Joined:
    Oct 26, 2016
    Messages:
    585
    Location:
    Bay Area
    Welcome to the Forums!

    Pictures or it never happened
     
    • Like x 1
    • Love x 1
  9. Nuclear Fusion

    Nuclear Fusion Active Member

    Joined:
    Aug 24, 2016
    Messages:
    1,009
    Location:
    Your mum
    I’m quite confident this wouldn’t hold up in court - there is no manual operation alternative
     
  10. Nuclear Fusion

    Nuclear Fusion Active Member

    Joined:
    Aug 24, 2016
    Messages:
    1,009
    Location:
    Your mum
    Disclosures have to be bleedingly obvious to avoid legal liability
     
  11. aesculus

    aesculus Still Trying to Figure This All Out

    Joined:
    May 31, 2015
    Messages:
    3,314
    Location:
    Northern California
    There is only one sensor on the Model X to detect overhead obstructions. You can see the dimple on the roof between the doors. If that sensor cannot "see" the obstruction it will not limit the opening. Beams are notoriously a problem because they are narrow and might not be in the path of the beam. For overhead garage doors it is possible the tracks cannot be seen at all because they are so narrow.

    If you have a potential overhead obstruction you should be careful opening the doors in those areas. I generally make passengers wait until I can exit the car and manually open the door. You can also set the height yourself such as in your garage, to be limited opening.
     

Share This Page

  • About Us

    Formed in 2006, Tesla Motors Club (TMC) was the first independent online Tesla community. Today it remains the largest and most dynamic community of Tesla enthusiasts. Learn more.
  • Do you value your experience at TMC? Consider becoming a Supporting Member of Tesla Motors Club. As a thank you for your contribution, you'll get nearly no ads in the Community and Groups sections. Additional perks are available depending on the level of contribution. Please visit the Account Upgrades page for more details.


    SUPPORT TMC