Will report back when I get final repair invoice as they are also working on a dashboard noise so not sure what the final cause was. I also heard back they adjusted the FWDs as much as they could and if I don’t like them when I pick up Friday they will have to send to the body shop. I could have lived with the minor trim alignment issues but when one door doesn’t work without manually overriding on the screen and the other hitting the car body wearing away the paint that’s what I want fixed. Will see how things look when they are done.
Update:
Forgot to update this report from when I picked up my X. The SC had it for 1 week and completed the following:
1. Replaced instrument panel screen due to dust (now looks good)
2. Adjusted driver side FWD (operates perfectly now and doesn’t rub, alignment is 85% but not off enough to send to body shop to me)
3. Adjusted passenger side FWD and replaced broken interior door sensor which prohibited closure without manual override (same 85% as above on alignment)
4. Adjusted trunk trim to not catch
5. Located dash noise as being a speaker grille that was rubbing against windshield
6. Ordered 22” wheel inserts (I have grown to like the wheels without, just wanted to have them in case I change my mind later)
Unfortunately, it is going back into the SC this week for the following:
1. Scratched main central screen during dash removal
2. Scratched secondary PRDL controls under the screen during dash removal
3. Scratched white vinyl dash panel under screen during dash removal
4. Damaged upper dash speaker grill under windshield (happened when they tried to reinstall to avoid noise)
5. Damaged passenger side A-pillar trim damaged during dash removal
So basically they fixed some stuff, broke some others in the process due to a “very complicated dash removal process” and the fact that they said this was their first one attempting to repair. Honestly, if this next appointment resolves everything I will write it off as a technician’s learning curve using my vehicle unfortunately and move on.
Hope this update helps.