You can install our site as a web app on your iOS device by utilizing the Add to Home Screen feature in Safari. Please see this thread for more details on this.
Note: This feature may not be available in some browsers.
Also have the hum August 2021 MYP. Which service center in OC did you go to for the heat pump replacement. Also in OC, figured if they know the issue better to got here. ThanksUPDATE:
Today I picked up my Model Y with the pumps replaced, and despite the noise being almost gone, it is still there. Much better though, and it is in a "tolerable" range. I couldn't get upset this time. The technician who took care of my problem since June knows this problem very well and could not do anything more to help, but yet, he was very kind to explain that the reality is Tesla has no idea what is causing this problem. They could keep replacing the pumps with the hope the noise will disappear, but there is no guarantee. I spoke to him for almost one hour today, asking him if there isn't really anything else they can do to fix the problem, and he said not as far as he knows. This is the topmost level this issue can be brought up to which is the replacement of the pumps after opening an engineering ticket.
I am really getting tired of fighting for this, and I am thinking of either accepting the problem or ordering a new Model Y and reselling this one.
At this point, I am afraid the petition I started on modelyissue.com is going to bring us anywhere either. I'll keep collecting signatures and, when 100 is reached, I'll submit it, but I have not much hope in it.
I'll keep following and leading this story as much as I can, eager to learn from other people's experiences.
Thank you again for following and contributing.
PS: By the way, the part they replaced are two pumps #1133851-00-G as you can see from the shot below:
View attachment 723692
Are people in the states getting heat pump replacements because of this then? I thought it was normal on the newer cars.Also have the hum August 2021 MYP. Which service center in OC did you go to for the heat pump replacement. Also in OC, figured if they know the issue better to got here. Thanks
Thanks for sharing your experience and providing some perspective!Well, here is my story with regards to this pump noise adventure.
I ordered a red LR MY on Oct 26. Originally my EDD was May 2022, then June, then March, and then it jumped to today 12-9-2021. My VIN is MF302XXX which places it being built during the last week of October, technically a 2021 Model Y, even though I took delivery six weeks after production.
Today I went to take delivery and sure enough it has this pump noise issue. However, it doesn't seem as bad as many others are experiencing. At least I don't think it is. We can hear it from inside the car with the AC and all fans turned off. I measured it with a decibel meter and it's about 26-28 DB. It's definitely audible but not loud enough to be super annoying really. I think it's louder from the outside than the inside.
I did raise it with the SA's and they brought out some service guys, they acknowledge the sound but of course said it is normal. We then sat in a few other Model Y's and it's amazing how different these cars can sound! One MY was a bit quieter but still had it, another was about the same as mine, and a third was actually a tad louder I think.
The car is flawless otherwise. I pondered whether or not to accept the car but in the end I bought it. If it gets worse or gets to the point where I can't stand it I'll deal with it, but right now I'm okay with the noise it's making. It certainly is not silent though, that's for sure.
I've driven it 60 miles already and this car sure is a blast to drive! I can't hear the noise at all while driving or with the radio on. Now, while charging it at home with the mobile charger on a 110 outlet the noise is much more audible, and it fluctuates, I'm guessing the car is managing the battery pack while charging? It is cold out tonight so those pumps are probably working to keep the pack warm. Are Tesla's normally silent while slow charging on a 110 outlet?
So yeah, I've got the issue, but from what I could tell today most new MY's have this to some degree.
Thanks for sharing your experience and providing some perspective!
What was the process for you to gain access to the interior of the car?
My model 3 has this too. It’s louder than the video makes out. Went to the service centre months ago and sat in another M3. This also did it so decided it was normal at the time.
Also have the hum August 2021 MYP. Which service center in OC did you go to for the heat pump replacement. Also in OC, figured if they know the issue better to got here. Thanks
Well, here is my story with regards to this pump noise adventure.
I ordered a red LR MY on Oct 26. Originally my EDD was May 2022, then June, then March, and then it jumped to today 12-9-2021. My VIN is MF302XXX which places it being built during the last week of October, technically a 2021 Model Y, even though I took delivery six weeks after production.
Today I went to take delivery and sure enough it has this pump noise issue. However, it doesn't seem as bad as many others are experiencing. At least I don't think it is. We can hear it from inside the car with the AC and all fans turned off. I measured it with a decibel meter and it's about 26-28 DB. It's definitely audible but not loud enough to be super annoying really. I think it's louder from the outside than the inside.
I did raise it with the SA's and they brought out some service guys, they acknowledge the sound but of course said it is normal. We then sat in a few other Model Y's and it's amazing how different these cars can sound! One MY was a bit quieter but still had it, another was about the same as mine, and a third was actually a tad louder I think.
The car is flawless otherwise. I pondered whether or not to accept the car but in the end I bought it. If it gets worse or gets to the point where I can't stand it I'll deal with it, but right now I'm okay with the noise it's making. It certainly is not silent though, that's for sure.
I've driven it 60 miles already and this car sure is a blast to drive! I can't hear the noise at all while driving or with the radio on. Now, while charging it at home with the mobile charger on a 110 outlet the noise is much more audible, and it fluctuates, I'm guessing the car is managing the battery pack while charging? It is cold out tonight so those pumps are probably working to keep the pack warm. Are Tesla's normally silent while slow charging on a 110 outlet?
So yeah, I've got the issue, but from what I could tell today most new MY's have this to some degree.
My model 3 has this too. It’s louder than the video makes out. Went to the service centre months ago and sat in another M3. This also did it so decided it was normal at the time.
Yep.
I also brought in my Y for this issue and as expected, they just brushed it off by saying it’s normal.
I mentioned that I compared with my friend’s older Y and my Model 3 and they were quiet. The head technician abruptly stopped me right there and saying BS like no cars are built the same and we should not be comparing to other vehicles at this point blah blah blah. In an arrogant way, too.
I got a June 2020 built Model Y loaner and the car was quiet. I literally called the SC inside the loaner and told them exactly that. No help whatsoever. They only said the coolant level in my car was low and they filled it up and see if it helped. It did got better for like one day and the humming is back.
It’s not end of world loud for me so I guess I’ll live with that. Tesla currently cannot keep up with their orders they couldn’t care less and yes it’s said this is what their services have become.
Got my 2022 y on Dec 22 2021. Same issue.
I picked up my car the other day. There is a faint humming noise with all systems off but it’s not loud enough to bother me. I measured the dB level with my phone and it was around 29-30. With the A/C on, I can’t hear the hum.