My experience taking Tesla to court about FSD

[Dilly]

Just emailed them today to request a refund for the EAP to FSD upgrade I bought in 2022. Looks like it will be a bit of a slog via small claims but this thread is a great resource.
Question, does anyone know if "auto steer on city street" always said "upcoming", I swear when I bought it it said "coming soon". Seems like the language as evolved. Bought April 2022 if anyone is smart enough to see cached versions of sites.

In September 2020 it was “coming soon”. The price went up around August 2020 from £5800 to £6800. From memory, EAP was introduced soon after I bought FSD in September 2020.
At my test drive in February 2020, the sales guy was of the opinion that “city streets’ would arrive by the end of 2020!

 

[Evil-The-Cat]

Cheers. Looks like from the cached site it was still "upcoming". I think its irrelevant really, it implies some timeframe soon within the realm of car ownership (average 4 years per vehicle per RAC), not an entire geological epoch.

 

[GeorgeSymonds]

In September 2020 it was “coming soon”. The price went up around August 2020 from £5800 to £6800. From memory, EAP was introduced soon after I bought FSD in September 2020.
At my test drive in February 2020, the sales guy was of the opinion that “city streets’ would arrive by the end of 2020!

EAP came out at the same time as FSD in late 2016. EAP was in effect the enhanced version of the Mobileye AP1 offering, hence the name, with FSD the promise of even more. It’s a little sobering that it’s nearly 8 years since it was first promised. Anyway, I only mention it for accuracy and when it comes to legal matters that could be important

 

[MrBadger]

EAP came out at the same time as FSD in late 2016. EAP was in effect the enhanced version of the Mobileye AP1 offering, hence the name, with FSD the promise of even more. It’s a little sobering that it’s nearly 8 years since it was first promised. Anyway, I only mention it for accuracy and when it comes to legal matters that could be important

And for a bit more accuracy, EAP was removed from UK spec Model 3 just ahead of Model 3 UK launch (and I believe at the same point at Autopilot became a standard fit and not a paid option - that was partly added to cost of basic car) so initial UK Model 3 owners only got the option of basic model with standard Autopilot (TACC and autosteer) or FSD. It wasn’t until a bit later in the UK history of Model 3 that EAP became an option on Model 3. Not sure what happened to EAP for Model S and X or other regions, but this was certainly the case with UK Model 3.

Also worth pointing out that this also coincided with HW3 launch, which UK Model 3’s all received. So some early non UK model 3’s running <HW3 and non autopilot, ie basic cruise control that I know some may prefer.

 

[Dilly]

EAP came out at the same time as FSD in late 2016. EAP was in effect the enhanced version of the Mobileye AP1 offering, hence the name, with FSD the promise of even more. It’s a little sobering that it’s nearly 8 years since it was first promised. Anyway, I only mention it for accuracy and when it comes to legal matters that could be important

EAP may have existed earlier than 2020 but it wasn’t available to buy until about 2 or 3 weeks after I bought FSD in September 2020. I know because I was thoroughly irate about it.

 

[speedyranger74]

Just received this email. Maybe the letter it's on the way.

 

[NewbieT]

The post above prompted a search. Just to keep spirits up, it is possible to take on Tesla and win. CCJs for Tesla Motors Limited below. Alright, not necessarily related to FSD and its all small beer to Tesla.

Date of Judgement	Date Satisfied	Days to Satisfy	Case Ref	Status	Amount
14/12/2018​	14/02/2019​	62	E4QZ3R6H	Satisfied	£ 2,101
14/12/2018​	14/02/2019​	62	E2QZ0P0E	Satisfied	£ 267
17/10/2019​			F3QZ5W8H	Unsatisfied	£ 272
20/12/2019​	04/02/2020​	46	F5QZ73MC	Satisfied	£ 1,091
16/01/2020​			113MC906	Unsatisfied	£ 1,460
23/06/2020​			135MC432	Unsatisfied	£ 980
06/07/2020​	15/08/2020​	40	138MC870	Satisfied	£ 2,656
07/10/2020​	09/11/2020​	33	G4QZ70Y6	Satisfied	£ 34
24/01/2022​			H7QZ7Z9D	Unsatisfied	£ 170
27/06/2022​	12/10/2022​	107	009DC689	Satisfied	£ 522
				Total	£ 9,553

No warranty over the accuracy of this data - illustrative only. Use solely for moral and educational purposes. Not to be re-published elsewhere.​

No doubt Tesla and the courts are keeping on top of satisfying the records. Looks like TW can issue a proposal to Tesla for a housekeeping commission on the side. The person with £34 in their pocket must be a person of principles (I'm not sure I would have bothered).

 

[NewbieT]

I’m reading too much into the silence (settlement negotiations?)

High Court Enforcement Officers (Bailiffs) seem like they know their stuff. In a business context I have found a simple Statutory Demand letter highly effective. More work for TW.

Prob leave it a few weeks and setup a proxy poll. Have you ever complained to Tesla in the UK about the cost of FSD and are you now content/satisfied? I’m assuming the deal is that people agree not to post in this thread. I don’t blame them.

 

[MrBadger]

3 refunds voted on so far…

Have you received a refund on FSD

 

[speedyranger74]

3 refunds voted on so far…

Have you received a refund on FSD

I didn't voted yet.

 

[edb49]

I've had people in touch with me directly who have had full settlement offers from Tesla subject to NDA. I always say it's the pragmatic thing to take those offers. Best to be whiter than white in these circumstances so if you sign an NDA keep quiet!

The rest of the forum can draw their own conclusions from the silence.

 

[ACarneiro]

The whole NDA thing stinks to high heaven, though

 

[Whyone]

The whole NDA thing stinks to high heaven, though

I agree, and all credit to @edb49 for resisting this demand, though I completely understand why others might just accept this and be done with what must be a trying process.

Tesla customer service at its finest.

 

[NewbieT]

The silence speaks volumes. I would keep quiet too. Goes to show that UK consumer laws do the job. Well done Ed for making it slightly more accessible for people to seek redress from Goliath (one of the most valuable companies in the world).

I’ll play my hand and say I’m not in this club. When I first order many years ago I excitedly included FSD. Once I did my homework I realised it didn’t do much more than AP and I was somewhat sceptical of robotaxi (too good to be true). I couldn’t justify the money and had it removed before order completion. If I had I paid, I too would have been asking for a refund.

 

[Durzel]

For my part - I haven't put my online claim in yet. Have been busy with work, although truth be told I could've probably carved out some time to sort the online claim and expanded one to send to TW/Tesla.

Good to hear people are getting settlements though.

 

[Hot shot]

Had a reply from Taylor W attached. I sent back on 21 feb 2024 a Letter Request for further information called RFI this I notice was sent to tesla not Taylor W, so I have forwarded today to Taylor W.
also attached the RFI to tesla.
comments would be appreciated

 

[daakhu]

Looking for some advice please.
I have a Model Y on 4 year business lease, which i got in Dec 2022, just before the dropped the price, so paying a LOT each month.
I also paid (am paying) extra for EAP & maintenance.

There is a high chance that i will hand back the car in the next 6 months and i want close my ltd. Will maybe get Telsa on a personal lease.
I want to look to get my money back that i have paid for the EAP
Or even better if, the fact that EAP is not working as promised, can i terminate contract on those grounds?

Any advise would be appreciated please!

 

[LawLiner]

Is anyone else making a claim against a finance company (rather than Tesla directly)? DM if you'd prefer to talk in private.

 

[jaykaye]

Thank you Edward for your post. You've inspired me to try a similar thing here in Australia.
You can follow along here at this thread.

 

[edb49]

Thank you Edward for your post. You've inspired me to try a similar thing here in Australia.
You can follow along here at this thread.

Thanks, I'm watching the thread now and best of luck to you!

I hope you don't mind me reproducing the paragraph below from your lawyers' letter, I think it's relevant to the UK litigation:

"It is plainly unreasonable that a customer should have to wait more than four years for a product it has already paid for to be supplied, even if that product was “upcoming”. According to the English dictionary, the word “upcoming” means “about to happen”, “happening soon” or “forthcoming”. It cannot be reasonably argued that FSD was “about to happen”, “happening
soon” or has been “forthcoming” in the context of a customer purchasing a product and
expecting to receive that product soon when that customer does not receive the product after four years."