"Award winning customer service". I've yet to deal with someone who has two brain cells to rub together.
We’re still getting fobbed off about the meter having the wrong time. I pointed them at an example where I said “I set the car to charge at 22:15 but it shows at 00;30 on the smart meter data”. They came back with “but it shows the charging started at 00;30, everything is fine”.
It’s drifting by several minutes per month. I look forwards to cooking dinner at 5p.
Billing seems to be something that electricity suppliers seem to be spectacularly bad at. I used to be with npower and their incompetence was legendary.Interesting, I didn't know the 12 month rule, maybe I shouldn't keep chasing them.
I was offered a gesture of goodwill last time, which I accepted.
After much chasing they do somehow manually trigger a bill for me. But likewise, no automatic bill has ever been generated this year and it's time now yet again for me to chase.
It is rather crazy, the ability to bill would seem quite critical to their business model.
We’re still getting fobbed off about the meter having the wrong time. I pointed them at an example where I said “I set the car to charge at 22:15 but it shows at 00;30 on the smart meter data”. They came back with “but it shows the charging started at 00;30, everything is fine”.
It’s drifting by several minutes per month. I look forwards to cooking dinner at 5p.