kelvin 660
White SR+ with LFP battery
I'm another one who hasn't see electricity usage/cost on a bill since July although I see half hour usage on the web...
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I always recommend that people only pay bills for actual amount used. Averaged Direct Debits always end up with you building up a surplus in the energy company’s bank account! You can just set up a variable DD for monthly bills.
Yes, it's just as bad whether it's under or over... which is why it's good to pay bills as they come rather than on account ... unless you (one) has cash flow problems.It didn’t work out that way with EDF. We had a final bill of around £750. I expect they do try to work the system in their favour as a general rule, though.
interesting, i didn't know about this! i've continually chased octopus over the past 2 months to get my smart meter fixed. they don't seem to care about sorting it.I've not had a bill for over a year now (and yes I've reminded them of the 12 month back billing rules) so I wouldn't be so sure on that 'takes a month'
In my experience sending a Twitter DM akways gets a reply and normally within a couple of hours and well into the evenings and weekends.Latest.. since I didn't even get a reply to my latest email I decided to kick it up to the ombudsman. I don't even want them to do much, just escalate it high enough that someone cares enough to send me a bill!
They can sometimes lag a day or two. Not a regular weekend thing though.Just checked my usage, it looks like the last smart meter readings are from the 2nd.
Is it normal for them not to update over the weekend?
I've rarely had a reply in less than a week, and whilst they're always apologetic they never *do* anything.In my experience sending a Twitter DM akways gets a reply and normally within a couple of hours and well into the evenings and weekends.
I have always had an amazing customer service experience from the Octopus team unlike other suppliers!
the weird thing is when I speak to their representatives they don’t seem to acknowledge this is an issue and pretend it’s just me having this problem.Most, if not all, IHDs are too dumb deal with ToU tariffs. Mine is opposite to yours, it constantly shows me electricity pricing at 5p, 24 hours a day. Billing is correct, however.
Heh. You could point them to the article they wrote about it on their own websitethe weird thing is when I speak to their representatives they don’t seem to acknowledge this is an issue and pretend it’s just me having this problem.
They said “it should work” we will take a look and get back to you.
Good morning,
Ahh yes, the IHD. In theory, we can update the IHD so that the correct unit rate is applied at the correct time. The challenge is, however, is how we update the industry. In essence, we will be changing your meter to a two-rate meter, but to a configuration that isn't recognised by the industry (as in, there is an Economy 7 tariff, such as off-peak from 00:30 - 07:30, but there isn't a recognised configuration of 00:30 - 04:30). If you stay with Octopus, this shouldn't be problematic, but if you were to switch away, the new supplier would be inheriting a meter with a set up that it wouldn't recognise and they would have to revert the meter back to a 'normal' configuration. We're currently exploring if there is any way around this or if the only option available to us it to convert a single rate meter to a dual-rate meter (which is what we would do in your case).
I am more than happy to update the meter so that the configuration is adjusted and this will enable the IHD to show the correct costings. Please confirm that you are happy for me to do this.
Kind regards