Trying to be constructive. Want to see how to come back from a devastating PR nightmare? This is how you do it.
MXWing on Twitter
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For those that are saying prices change and just deal with it, that's just not what's happening here. If my car wasn't in the body shop right now, it would be an easier pill to swallow. But my timeline was I put a reservation a year and a half ago, then get an email to configure along with every other reservation holder. By the time I got my car you didn't need a reservation any more. Then they scheduled like a million cars to be delivered 9/29 including mine. I could've waited, but that's the date they gave me. They tried to deliver 200 cars that day at the service center, it was pure chaos. They rushed production and I suspect used b-stock cars to get the numbers up and delivered them to first time customers who have overspent on these cars by a large margin. Then he has a profitable quarter, it's not hard to see what they did. But as my car sat in the body shop, a brand new car that cost more than I ever spent, I see it took a 5K depreciation hit less than a month out and don't even know if the parts I have are correct, and I was partly responsible for their amazing quarter, yeah that's a faux pas.
called customer support this morning, gave up after 2hr 16m.Elon tweeted he will refund all P3D+ owners or give free supercharging for life. How do I request my $5k refund?
called customer support this morning, gave up after 2hr 16m.
Not quite apples to apples. When they lowered the price on the S by $5k (the article you cited had a correction for the $7.5k), Tesla added back some options as standard:Yes, here’s one example and I’m confident there are others...
Tesla Slashes Price Of Model S 75 By $7,500 To Just $69,500
Using the same logic, buyers who took delivery days after this price cut should have been compensated too.
As for the early adopters argument, aren’t these buyers early adopters too?
I’m sure I will get blasted for saying this but I really hope Tesla sticks to their guns on this...even at the risk of alienating a few other their loyal customers.
i did, but i think i got put in a glitchy queue. see my update above!Always call right when they open. You get right through.
called customer support this morning, gave up after 2hr 16m.
called customer support this morning, gave up after 2hr 16m.
i thought something may have gone wrong with my call, so i called right back and was only on hold for 3mins and now I am getting my refund! although they said with so many refund checks it may take a couple of months.
Tesla corporate confirmed you are getting the check???
Wow, so they’re honoring it?! Crazy.called customer support this morning, gave up after 2hr 16m.
i thought something may have gone wrong with my call, so i called right back and was only on hold for 3mins and now I am getting my refund! although they said with so many refund checks it may take a couple of months.
This is actually great news for P3D owners! We get $5k back? That’s awesome. Track mode for P3D-, nice! Yet it sounds like people are still complaining for some reason? It’s like an early Christmas present, and probably the best one I’ve ever got.
To me, this weakens the “arguably” because he immediately acknowledges he’s taking action. If it was truly still under debate whether it was too much too soon, why commit to fixing it. I don’t see it as a huge difference.
Seems like for CA supercharger rate of .26 kWh the breakeven is ~75k supercharger miles.
Think in my case I’ll be better off taking the $5k refund and paying per use since even though I take a lot of road trips I don’t anticipate putting that many supercharger charged miles on this car in the time I will likely own this vehicle. I typically swap cars every 3 years. I could see me holding this one a little longer since the tech has the ability to update itself, but I just don’t see myself holding this car out of warranty or when the battery starts to fade.
If lifetime supercharging was tied to me the owner vs the car then I wouldn’t even consider taking a refund.
called customer support this morning, gave up after 2hr 16m.
i thought something may have gone wrong with my call, so i called right back and was only on hold for 3mins and now I am getting my refund! although they said with so many refund checks it may take a couple of months.
I assume most folks are still getting the Federal $7,500 credit. Which most new car buyers do not get. So your $5,000 extra still leaves you $2,500 up thanks to the subsidy from your fellow Americans.