I've ordered a S85 mid-September 2013 in Belgium and have gone through hard times establishing a swift communication channel with the local Tesla team since then. Unable/unwilling to answer my questions (even basic ones), not getting back to me despite promising to do so, contradictory answers, etc. I realize they must be swamped under requests and might be understaffed in Europe for the moment, but I still feel this has gone beyond the acceptable - and I'm (A) as close to a Tesla fanboy as it gets and (B) normally not the painful client type. This came to the point where it escalated to someone taking care of deliveries at EU level, who called me a while ago to say he was sorry for the incidents before, and that he was going to be my SPOC as from now. Truth is, it hasn't gotten any better. He doesn't answer my emails, including the ones asking why my delivery date has been pushed from January to March '14. I can live with the postponement, but I don't like the fact they don't feel they have to tell why that's happening. Last episode to date: the Brussels Motor Show is taking place in the coming weeks and Tesla will be there, so I emailed the guy a couple of days ago asking whether they would consider inviting me to the show as a matter of courtesy (every single car manufacturer does this in Belgium with clients, certainly high-end brands). Needless to say he didn't answer until I sent him a reminder, but the answer was a sheer forward of a mass marketing email I already got through the regular Tesla mailing list, announcing their presence at the show. Completely not to the point. All this combined makes me feel I'm getting poor after-sales service, and it makes me worry for the future. Also, this is a dangerous path to follow form the company when you compare to the true competition Tesla is facing on the EU market who are all trying (and from my experience largely succeeding) to offer great service to their clients and make them feel important. Now my question is - do you think it's worth trying to escalate this to another level, maybe global? I know some of you will believe I'm overreacting, and I can't blame you for that, but I don't really feel that way. Thoughts? And maybe email addresses I could use to reach Tesla global? Can't find anything on the website.