Have you read your manual?
Now you seem to be telling me to use some planner other than the car navigator.
Nope.
Trip Planner
Trip Planner helps you take longer road trips
with confidence. If reaching your destination
requires charging, Trip Planner routes you
through the appropriate Supercharger
locations. Trip Planner selects a route and
provides charging times to minimize the
amount of time you spend driving and
charging. To enable Trip Planner, touch the
map's settings icon (see Overview on page
122), then touch Trip Planner.
When Trip Planner is enabled and charging is
required to reach your destination, the turnby-
turn direction list includes Supercharger
stops and a recommended charging time at
each Supercharger, and an estimate of how
much energy will be available when you arrive
at the Supercharger.
All I can do is provide the facts. It sounds like you think I am lying or very stupid as I can't thing of any other way the numbers I give you would be that wrong.
I believe you are providing the facts as you believe them to be true. Does not mean that is what happened.
That is why more details help - as people provide more details it helps them remember more, and often shows inconsistencies in their memory. People are terrible witnesses.
What charger did you start at? What was your SOC when you left, what was your destination, and what was the estimated % remaining upon arrival? What was your SOC% and distance to your destination when it showed 12% remaining upon arrival? What was your SOC% and distance to your destination when it showed less than 0% upon arrival?
Not sure why you did not get warning messages about slowing down to reach your destination, or that charging was required to reach your destination. I get those annoying messages all the time when I drive, because I often cut it close.