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No, Tesla doesn't have much to do with collision incidents. They only give loaners for service and warranty fixes. In fact, all car manufacturers work this way.does Tesla give you a loaner in these situations?
Call your service center, explain the situation. Ask for a Tesla loaner, they may give you one until your car is fixed.does Tesla give you a loaner in these situations?
Someone veered out of control on the freeway and smashed into the side of my Model X. I've been told by tesla that the assembly I'm missing (Right Side Assembly, I think most of the right side of the car) is just one week away, or two weeks away, for seven weeks now. I heard today that it will BE here on the 27th, that was after it will BE HERE on the 13th, and that was after it will BE HERE on the 7th, and so on. The wreck happened near the end of June, so I'm going in at like 9 weeks now? Probably 7 since the part has been ordered since I think it was July 2 for that part order.
I understand that sometimes parts, especially major ones like this, are hard to come up with. My issue lately has been that I feel like I'm constantly having a carrot dangled right infront of me with these parts always just a week or two away. If the parts won't be in until the end of September, they need to just tell me that and stop with this "Next week" nonsense. Like was said elsewhere, I paid a lot of money for this car, but now that they've got it I kind of feel like I'm being treated like a second class citizen and nobody at Tesla seems to care. Just more: "Oh don't worry sir, the part will be in stock next week"
Ouch. Have you considered totaling it?
Ouch. Have you considered totaling it?
Doesn't the insurance company decide that? Thought owner won't have a say in it?
I think it's the opposite for Tesla's. They are totaled very easily because they cost so much to repair. This is why Teslas are totaled so easilyYeah I don't think that's my call. I've heard it takes a whole lot to total these just because they are so expensive.
Got rearended in mid June. Went to authorized Tesla repair shop. Shop has been waiting for parts for two months fro Tesla. Really...two months! Is this the norm?
I'm curious if any of the folks here with parts delays have tried talking to the Tesla Body Shop Support folks (Body Shop Support). I heard from a couple of places that they're turning parts around much faster now if you give them a call, so I'd be interested to hear about any firsthand experience.
I've got some parts being ordered right now, though the shop is dragging its feet (they won't preorder on insurance approval, they're insisting they need a physical check from the insurance company in hand before doing so - I wonder if they've gotten burned by insurance or are having cash flow issues, because that sounds a bit strange to me). Once the order is placed, you can be sure I'm going to be hounding Tesla to get those parts in. Whether that'll do any good or not remains to be seen...
Yes after hearing of the parts delays from the body shop I contacted Tesla Body Shop support and they were transparent and helpful in letting me know the status of the parts pending. They worked to expedite delivery of some of the backordered items but i'm curious as to how longer we would have to wait if Tesla Body Shop support was not in the picture.