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That is a good question to ask the Tesla rep. Would YOU take this car back like this?I doubt you'd be able to return a leased vehicle to Tesla in that condition and get away with, oh that's just normal wear and tear.
I doubt you'd be able to return a leased vehicle to Tesla in that condition and get away with, oh that's just normal wear and tear.
I am saddened to hear about this. My CPO when delivered had some scratches that were less in volume that this (much more localized to three spots on different panels). They repaired it as a due-bill item (i.e., had me bring the car back for paintwork to get it fixed). Then a month later the clear coat come off the front quarter panel and a dot of bondo was visible. I escalated and complained, but Tesla did NOT cover that. They stated that their records (which they still refuse to share with me) of the car by the previous owner does not indicate any painting/repair work. As such, if it wasn't done through Tesla with a Tesla-approved body shop, they would NOT cover the rework on my car, even though it was a CPO.
To this day, it is still the biggest "bad taste" in mouth about my entire ownership experience.
My thread about my experience back then is here: My CPO (and disappointments) Experience
I am saddened to hear about this. My CPO when delivered had some scratches that were less in volume that this (much more localized to three spots on different panels). They repaired it as a due-bill item (i.e., had me bring the car back for paintwork to get it fixed). Then a month later the clear coat come off the front quarter panel and a dot of bondo was visible. I escalated and complained, but Tesla did NOT cover that. They stated that their records (which they still refuse to share with me) of the car by the previous owner does not indicate any painting/repair work. As such, if it wasn't done through Tesla with a Tesla-approved body shop, they would NOT cover the rework on my car, even though it was a CPO.
To this day, it is still the biggest "bad taste" in mouth about my entire ownership experience.
My thread about my experience back then is here: My CPO (and disappointments) Experience
Fair for you, and I expected to see some knicks and dings on my CPO, perhaps some rock chips on the front even. The thing is, what's in those photo's is straight up legit damage to the area around the spoiler. It was serious enough in my opinion that they should have mentioned it to me early on, not 5 hours before my delivery.Too much focus on cosmetic stuff that are totally unconnected to the quality of driving and comfort or usage of this product.
When I got my CPO there were a few minor scratches, which I failed to notice but my advisor pointed them out and said they will fix it, but it will take a few days to take care of those. I told them, don't even bother. I am going to end up with far more scruffs and scratches in a year, that this would be just noise. Instead I bargained for brand new tires in lieu of not bothering to fix those cosmetic stuff. It was a win-win for both.
Fair for you, and I expected to see some knicks and dings on my CPO, perhaps some rock chips on the front even. The thing is, what's in those photo's is straight up legit damage to the area around the spoiler. It was serious enough in my opinion that they should have mentioned it to me early on, not 5 hours before my delivery.
/edit Sure it's a CPO, but it's a $60,000 CPO. I expect a little better from them compared to buying a 3 year old Civic.
Fair for you, and I expected to see some knicks and dings on my CPO, perhaps some rock chips on the front even. The thing is, what's in those photo's is straight up legit damage to the area around the spoiler. It was serious enough in my opinion that they should have mentioned it to me early on, not 5 hours before my delivery.
/edit Sure it's a CPO, but it's a $60,000 CPO. I expect a little better from them compared to buying a 3 year old Civic.
Fair for you, and I expected to see some knicks and dings on my CPO, perhaps some rock chips on the front even. The thing is, what's in those photo's is straight up legit damage to the area around the spoiler. It was serious enough in my opinion that they should have mentioned it to me early on, not 5 hours before my delivery.
/edit Sure it's a CPO, but it's a $60,000 CPO. I expect a little better from them compared to buying a 3 year old Civic.
$60K buys a lot of car, including brand new cars that have a new car smell and new car warranty and new car history.