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[Resolved] Frustrated Mad and Angry at Service right now
- Thread starter Sir Guacamolaf
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- Model S
I agree with you totally regarding the documentation. However, my understanding is that Tesla unplugs all dashcams when you take it in for service - probably for exactly this reason, plausible deniability!
bonnie
I play a nice person on twitter.
Or perhaps mechanics are like the rest of us - I wouldn't want a dashcam recording every curse word that I might be mumbling, nor would I want to see clips of me working on a vehicle showing up on the internet without my permission. Would you?
I don't mind a bit that my dashcam is disconnected when they're working on it. In fact, I show them how I'd like it disconnected so that the wiring doesn't get messed up.
Of course, but mainly for liability reasons.........
And I'd rather not have Tesla messing with my stuff (delicate dashcam connectors). People also tend to be on their best behavior (like not dropping wrenches on windshields and hoods and lying about it) when they know they are being recorded.
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gabeincal
Active Member
What if you have the kit on your dashcam that prevents disconnecting? I agree with you but I guess until they address this in a policy that customer has to disable the recording device, this will be a gray area..
SocalMS
Banned
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Honestly, there's nothing to "feel" vindicated about.
I ALREADY KNOW THIS TO BE TRUE.
(in my experience)
I just feel bad for the OP, and I feel sick to my stomach and weary about getting my Tesla back from Tesla Service.
I just hope everything is OK when I get my car back ... (hopefully soon)....
* Tesla needs to be held accountable
* This type of BAD service from Tesla should NOT be NORMALIZED.
* Fixing a mistake doesn't excuse the initial mistake. But it's a step in the right direction.
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SocalMS
Banned
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Justified outrage does help.
... and this is justified...
Many Tesla Service Centers appear to be BROKEN.
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bonnie
I play a nice person on twitter.
Yet when I tell you of my positive experiences, you don't want to hear it.
But since this is my post and I'm typing and you're not the boss of me
, I'll give yet another example: Tuesday, I was at Tigard to have them check my windshield washers (which turned out to be fine). I asked them to give me a little charge, since I was heading up to Seattle. They plugged me in, decided that they just didn't like my charge port door behavior (I thought it was fine, but hey, they're the experts) & next time I'm in the area, they'll replace it.
Or a healthy customer/service center relationship: NorCal / Reno Tesla Owners Club
Or a healthy customer/service center relationship: NorCal / Reno Tesla Owners Club
(And this in no way minimizes the negative experiences that individuals have had at Tesla or Audi or BMW or wherever. Things happen. It's how it is handled that makes the difference.)
Sir Guac handled his situation like an adult, held his ground, but didn't add a bunch of drama to the situation & will no doubt reap the benefits. As he said, human error does occur. The assumed coverup was uncool, but I don't think anyone here thinks that is Tesla customer policy. Somebody screwed up.
Since he was the one in the middle of the situation, I'll go with his take on it, rather than the arm chair postings of the folks that are jumping from thread to thread waving their hands in the air.
SomeJoe7777
Marginally-Known Member
That's just as well. The photo of the crack/chip you posted shows that it wasn't actually repairable anyway. To get a chip/crack repaired, they have to attach a large suction cup to the windshield which pulls on the glass slightly -- this opens up the cracks and allows the epoxy to get down inside so it can bond. When the crack is near the edge of the windshield like this, there is no room to put the suction cup on, so the crack becomes non-repairable. The big guys like Safelite wouldn't even attempt a repair on this, they'd go straight to replacement.
with all due respect, you are not the average tesla owner.
Shorty
Member
Why not wait the day to see what they do before creating the thread in the first place or spend your energy dealing with someone who can actually solve your problem?
SocalMS
Banned
Yet when I tell you of my positive experiences, you don't want to hear it.
But since this is my post and I'm typing and you're not the boss of me
Tuesday, I was at Tigard to have them check my windshield washers (which turned out to be fine). I asked them to give me a little charge, since I was heading up to Seattle. They plugged me in, decided that they just didn't like my charge port door behavior (I thought it was fine, but hey, they're the experts) & next time I'm in the area, they'll replace it.
Or a healthy customer/service center relationship: NorCal / Reno Tesla Owners Club
(And this in no way minimizes the negative experiences that individuals have had at Tesla or Audi or BMW or wherever. Things happen. It's how it is handled that makes the difference.)
Sir Guac handled his situation like an adult, held his ground, but didn't add a bunch of drama to the situation & will no doubt reap the benefits. As he said, human error does occur. The assumed coverup was uncool, but I don't think anyone here thinks that is Tesla customer policy. Somebody screwed up.
Since he was the one in the middle of the situation, I'll go with his take on it, rather than the arm chair postings of the folks that are jumping from thread to thread waving their hands in the air.
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Sorry, I didn't mean to disregard your positive Tesla reports.
I fully acknowledge your positive Tesla experiences, as that should be the "norm".
I accept them and I believe you.. as I always have...
" and you're not the boss of me" - Not sure where this is coming from... Obviously, I'm not the boss of you... I don't even know you...
"but didn't add a bunch of drama to the situation" > Not sure what you mean by this. I haven't noticed anyone here on TMC being dramatic towards a Tesla service personnel. If anything, people tend to be too forgiving...
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SocalMS
Banned
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What difference does it make to you?
I for one, appreciate the positive and negative reports...
... and the OP can vent through TMC instead of losing his temper at a Tesla personnel...
(which would be perfectly justified!)
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bonnie
I play a nice person on twitter.
Umm, I had a smiley face after the 'not the boss of me' - it was a joke. As far as adding drama, I was referring to posts here in this thread and in others by a specific group.
SocalMS
Banned
@Shorty I picked my car in the afternoon, approx 230pm. I posted that thread at midnight. A number of rumination, thoughts, and stress went through my head before I finally decided to open up and post that thread here. Here were my reasons,
1. Emotion: If someone hurt your baby, you'd be moaning too.
2. Education and Experience: As you can see, a number of people pitched in with valuable advice. I learnt about a number of things, glass repair, interior noise, windshield replacement, buffing out scratches - with better knowledge, I can talk more sensibly when talking with someone at Tesla who is trying to rectify the situation. So I did spend 'energy' with fellow Tesla owners here, that helped me solve the problem.
3. Commiseration: Even if someone says "sorry, I feel for you", it makes me FEEL better.
gabeincal
Active Member
I just dropped my car off in Sunnyvale, CA SC. It was washed, and they inspected it before taking it in, but to my surprise they said they don't do an inspection sheet any more as they're converting to an iPad based system and they'll probably do walkaround videos. In my mind: at least don't drop the paper inspection until you have another way. So I asked the tech to walk around and put it in writing on the worksheet that no damage to the car can be observed, date it and sign. I signed also and requested a copy. CYA...
jeffro01
Active Member
I beg you to take the blinders off... I really do... I know that's going to sound wrong reading it and it's not my intention to be negative towards you but I really believe that there isn't anything Tesla can do before you say "enough is enough"... I appreciate the concept of being reasonable and such but this behavior is so beyond any acceptable level that you really have to take a step back and reassess where you thought you stood... For me it's the fraudulent altercation of the check-in inspection sheet that I'm a bit surprised that you seem to want to gloss over...
I know I'm over-reacting... I know that 100%... However, from where I sit I don't think you are remotely reacting enough...
Jeff
jeffro01
Active Member
I guess I'm completely alone here then with my outrage over the blatant fraudulent actions taken by employee(s) of Tesla Motors... I wish all of us could get the Bonnie experience as it's clearly something special and not typical of the average Tesla customer...
Again, fraud was committed and that apparently is a completely acceptable thing for Tesla to do to a customer so long as you keep a level head and don't fan the flames of outrage...
As I sit here I actually chuckle thinking about all the people here who have called me a fanboy for defending Tesla in the past...
Jeff
There are a number of silly moaning threads on TMC but this wasn't one of them.
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