My Model S 2013 60kW battery died out of warranty. The nightmare every Tesla owner dreads. So I placed a Tesla service ticket and they quoted me $13K for a 75kWh replacement pack with 4 yrs or 50k miles warranty. I was actually pleasantly surprised since I thought the price was going to be around $20K and I would be getting a bigger pack. The Service person was very informative saying that I would get a bigger battery than my 60kW, that I would keep my unlimited supercharging and I would get about 15% more range, even clarified the pack will NOT be software capped at 60kw. etc. So he proceeded to confirm my option of 75kW replacement and I said go ahead.
2 days later, I get the official PDF statement with the battery quote of $13K but nowhere on the estimate said it was a 75kW or 60kW pack, so I asked in the chat to please add in the estimate that I was going to get the 75kW battery. The answer was that if the vehicle comes with a 75kw pack, then that’s what’s going to be replaced with. If not, then the battery will be a 60kW!! I told them that’s not what has been offered, in the same chat! I even sent the screenshots of the chat showing that in several statements I was being offered a 75kw pack. I still haven’t get any clarification. Is Tesla still making 60kW replacement packs? I understand those are not made anymore.
It’s very annoying that the chat is used by different service agents without saying their names, or even reading what the previous agent said. And every question takes 1 day to answer, even if you answer their questions immediately. I’m really hoping this is just a mistake by a new agent. Will keep you posted.
2 days later, I get the official PDF statement with the battery quote of $13K but nowhere on the estimate said it was a 75kW or 60kW pack, so I asked in the chat to please add in the estimate that I was going to get the 75kW battery. The answer was that if the vehicle comes with a 75kw pack, then that’s what’s going to be replaced with. If not, then the battery will be a 60kW!! I told them that’s not what has been offered, in the same chat! I even sent the screenshots of the chat showing that in several statements I was being offered a 75kw pack. I still haven’t get any clarification. Is Tesla still making 60kW replacement packs? I understand those are not made anymore.
It’s very annoying that the chat is used by different service agents without saying their names, or even reading what the previous agent said. And every question takes 1 day to answer, even if you answer their questions immediately. I’m really hoping this is just a mistake by a new agent. Will keep you posted.