Unfortunately I had an extremely underwhelming delivery experience and will be returning the car. On Friday I was offered an incentive of free paint upgrade if I could take delivery by Monday. This required a lot of jumping through hoops on my end to make work (2 week old newborn, prep trade in, take off from work for afternoon delivery, etc). At the time of order I gave the sales rep a referral code and was told the vehicle had 8 miles on it. From a Tesla perspective, this should have been a cake walk. Apply referral and transport car from 15 miles away to another Tesla location so i could pick it up.
At delivery, I discovered that the car had 69 miles on it, the referral code was not applied and the car was dirty and had scratches on the front fender. I raised all of these as red flags and asked for an explanation on how the car went from 8 miles to 69 miles. The delivery team and sales rep had no explanation. Additionally they could not add the referral code and said they will try to get Tesla to approve it after I sign the paperwork. I asked to delay delivery by a day so I could get this done correctly prior and so I could also receive an proper explanation about the miles or get matched to a different car. The rep told me that I would lose out on incentive and should accept the car as is.
I explained how other car companies would make this right on the spot but that was dismissed by the Tesla team. I regretfully signed and took the car home, unhappy. They did not care. To make matters worse I traded in a car.
After this awful experience, I reached out to the sales rep and delivery team to let them know I would be returning the car but wanted to give Tesla a chance to make the situation right .I was quickly told my a sales manager that Tesla would rather me return the car instead of providing me some type of compensation.
I feel extremely let down by Tesla. Returning the Tesla will not get me my trade in back and they denied my request to swap for another car pre and post delivery. This is by far the worst car buying expert I have ever had.
Is there a way to contact Tesla Corporate?
At delivery, I discovered that the car had 69 miles on it, the referral code was not applied and the car was dirty and had scratches on the front fender. I raised all of these as red flags and asked for an explanation on how the car went from 8 miles to 69 miles. The delivery team and sales rep had no explanation. Additionally they could not add the referral code and said they will try to get Tesla to approve it after I sign the paperwork. I asked to delay delivery by a day so I could get this done correctly prior and so I could also receive an proper explanation about the miles or get matched to a different car. The rep told me that I would lose out on incentive and should accept the car as is.
I explained how other car companies would make this right on the spot but that was dismissed by the Tesla team. I regretfully signed and took the car home, unhappy. They did not care. To make matters worse I traded in a car.
After this awful experience, I reached out to the sales rep and delivery team to let them know I would be returning the car but wanted to give Tesla a chance to make the situation right .I was quickly told my a sales manager that Tesla would rather me return the car instead of providing me some type of compensation.
I feel extremely let down by Tesla. Returning the Tesla will not get me my trade in back and they denied my request to swap for another car pre and post delivery. This is by far the worst car buying expert I have ever had.
Is there a way to contact Tesla Corporate?
