I have a 2018 model S, purchased TSLA insurance 10 days ago, and reside in a North Texas metro. I am enrolled in Tesla insurance with Safety Score 2.0, with a current score of 92, and a zero accident history.
All of this context because I believe the safety score calibration is wrong, as I am getting many HARD BRAKING and UNSAFE FOLLOWING (sometimes with Autopilot engaged...on the unsafe following). The hard braking sensitivity is ridiculous! You pretty much cannot use the brake or get dinged for hard braking. You would think that the allowable deceleration rate of braking would be in-line with the deceleration rate from regenerative braking. This is supposed to be about insurance risk management...there is a big difference between using the brake and slamming on the brake. The former is part of safe driving and the latter is a sign of high risk activity.
I called into customer service for Tesla insurance and there is NO process or path to investigate safety score issues. Also, the rep knowledge of how the scoring works was limited. I understand the growing pains of a new service; so, constructively, they need to have some kind of backoffice process that can investigate and resolve issues, even if the resolution time is ~30 days. Right now, customer service reps cannot do anything when it comes to safety score issues, and TESLA insurance is highly dependent upon safety scoring. Also, the calibration of hard braking and unsafe following need to be looked at, analytically. I don't believe anyone who actually drives the vehicle would agree with the safety score calibrations. The reps don't seem to have hands-on operating experience with the safety scoring, so it might be a good idea, as part of their training, to include driving sessions to experience the service.
I'm likely to switch out of TSLA insurance soon because of this issue. Hope this is informative to other members of the community, and constructive to anyone at Tesla insurance in a position to address this.
All of this context because I believe the safety score calibration is wrong, as I am getting many HARD BRAKING and UNSAFE FOLLOWING (sometimes with Autopilot engaged...on the unsafe following). The hard braking sensitivity is ridiculous! You pretty much cannot use the brake or get dinged for hard braking. You would think that the allowable deceleration rate of braking would be in-line with the deceleration rate from regenerative braking. This is supposed to be about insurance risk management...there is a big difference between using the brake and slamming on the brake. The former is part of safe driving and the latter is a sign of high risk activity.
I called into customer service for Tesla insurance and there is NO process or path to investigate safety score issues. Also, the rep knowledge of how the scoring works was limited. I understand the growing pains of a new service; so, constructively, they need to have some kind of backoffice process that can investigate and resolve issues, even if the resolution time is ~30 days. Right now, customer service reps cannot do anything when it comes to safety score issues, and TESLA insurance is highly dependent upon safety scoring. Also, the calibration of hard braking and unsafe following need to be looked at, analytically. I don't believe anyone who actually drives the vehicle would agree with the safety score calibrations. The reps don't seem to have hands-on operating experience with the safety scoring, so it might be a good idea, as part of their training, to include driving sessions to experience the service.
I'm likely to switch out of TSLA insurance soon because of this issue. Hope this is informative to other members of the community, and constructive to anyone at Tesla insurance in a position to address this.