Tesla - Never Again
I just viewed a 201 Tesla Model 3, While testing the vehicle , I went to a tesla supercharger and all worked great, I was so impressed on how easy it was. I have the receipt and credit card statement to prove it. Why say that? Because after all went well on the testing of the vehicle I decided to buy it. I also purchased a tesla wall charger. Here is the problem, I was aware of the car having a rebuilt title and in Manitoba when a car is repair because the repair was too much for insurance company to pay, they sell as is, then the car must go through a Integrating certification before it can return to service. This means the car is returned to 100% of its new status. Yet after a week of owning the car, I wanted to see how long it would take to charge for 5% to full, to prepare for a road trip. It was a Saturday , the car would not charge, and tesla phone support is NOT 24/7 they are closed on weekends, so here I am with no charge to get home, I had to find a Level 2 charger to get enough power to get home, well 3 hours later I get home. Then online some people say that the car must be at 20% and preheated to charge, so Sunday, off I go again, with enough power to return home just in case, and good thing I did, because again did not charge.
So I call Monday noon to talk to support and they tell me the car is a salvage car and cannot be charged on TESLA fast charges, I explained it did work, and the car was on rebuilt status for over 4 months, charging all this time without issues. So why only 10 days after I buy the car does Tesla deem its not safe to charge??? Fact is the car is 100% safe and checked by the Government of Manitoba. So there response was not acceptable, so then I said ok, then I will use 3rd party DC fast charges, however the car needs to have the CCS software enabled and/or installed. They said they did not know how to do that and to contact the service department to bring the car in, My service depart is in a different province and over 800KMS away with a car that has a range of 360kms, HOW in gods name and I going to do that, I requested they temporally turn it back on so I can get the car to a service department, they flatly refused.
So - No Supercharger and no CCS fast charging, they basic said your tough luck for buying tesla, because like Apple, even if you own the product WE CONTROL IT weather you like it or not!
What would you do? Sell for parts and Sue telsa for the difference, because it is there fault, and please don't say I should have known when the system worked foe the first 10days I bought the vehicle. The car only has 5500K and still on Warranty, at least I think they are legally responsible for that?
So with the warranty I do not want to hack the car to make it work.
GF