I have to agree. In reading this Im wondering if they are referring to Tesla.
Other than the Dublin CA Superchargers (which are noted to be the busiest in the country) I haven't had to wait in line for a charge in over a year. Perhaps we are spoiled in California being close to the mothership, but my service is also top notch. Very comparable to my Porsche ownership, which I found a cut above all of them. They aren't without challenges as well, but its the exception in their model, and not the norm.
They know who I am when I call; they quickly address all my concerns; they 'manage' my service requirements just like an Emergency Room Admittance. They will confirm issues and determine the grade to determine when I need the car in...for example with a basic service they may book it a couple of weeks out; however, when my wipers failed in a rain storm and I was close by they took the car in on the spot and gave me a loaner - having it fixed the next day.
Quality control is at least above industry standards. Regardless of brand loyalty. When I compare it to my ownership experience with MB, Porsche, BMW, Audi, its identical. There are no more or less issues with the cars that would stand outside of those other well known brands. What I think stands out for Tesla is the customer. Its seems like a breed of folks that equate the car with a computer more than a car and, they measure their experience differently than the common buyer. They seem to be discerning; however, somewhat absent of a grounding around how its a car rather than a piece of tech. They gripe about things that normal ownership doesn't even involve such as the way it works through its development cycle, or how some of the beta tech on board isn't operating in a GA fashion. Not a dig to owners (I am an owner!!) just an observation.
What I hope is that Tesla doesn't listen and ultimately change their model. What I mean is, if they were to slow their roll down to the way other manufactures advanced their models, it would kill what we all love but continue to complain about. A single annual release; what you bought is what you are stuck with; minor updates in fascia and tech in the 3rd year or so and then a complete refresh a few years after that is pretty much what everyone else does. If they did the same, it would eliminate just about all of the complaining but then it would be just another car company...yawn.