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Service Center refuses to change tires due to bad alignment - Resolved

AndreyATC

Member
Dec 19, 2013
541
152
Cape Coral FL, USA
Hello all
My car is showing cords on both rear PS2s
Plenty of thread left and only 3K driven
SC identified that bad alignment caused the issue, but making me pay for the tires
They claim reasoning is that I personally swapped my winter wheels 3 months ago
Have they done this at SC, it would have been caught earlier by examining winter tires, etc

I'm really upset the way i got treated
$1,000 from my family budget just to the drain...

Any help is appreciated
 

bonnie

I play a nice person on twitter.
Feb 6, 2011
16,429
9,929
Columbia River Gorge
Not much, i had 5.8 software then and drove local for only 2K miles and 30mph speed zone

If your winter tires were showing even some issues after such little driving at low speeds & the service center wasn't informed, they might have a point. Lot of money, I understand. ... painful
 

Juan Burgundy

Member
Jul 18, 2012
49
6
What caused your Model S to be misaligned? If you kick your rear tires hard enough or graze a curb you can cause the alignment to go out of place. I curbed a wheel and pushed my alignment was off.
 

AudubonB

One can NOT induce accuracy with precision!
Mar 24, 2013
8,374
30,610
I'm confused by "plenty of tread" and "showing cords" in describing the same tire, as to me they are contradictory descriptions.
 

yobigd20

Well-Known Member
Oct 28, 2012
5,929
538
Skaneateles, NY
They claim reasoning is that I personally swapped my winter wheels 3 months ago
Have they done this at SC, it would have been caught earlier by examining winter tires,

That's a catch 22. Service centers won't mount third party tires. If you went to them 3 months ago to mount your winter tires they would have told you to take a hike.
 

swegman

Active Member
Mar 27, 2012
1,580
1,642
His winter tires are likely mounted on 19 inch wheels, not the 21 inch wheels that the PS2 tires are mounted on.
 

AnOutsider

S532 # XS27
Apr 3, 2009
11,957
207
What caused your Model S to be misaligned? If you kick your rear tires hard enough or graze a curb you can cause the alignment to go out of place. I curbed a wheel and pushed my alignment was off.

coud have been delivered that way. It's not uncommon. I went in several times for this myself. I, too, was stuck paying a lot of money for replacement tires.
 

AndreyATC

Member
Dec 19, 2013
541
152
Cape Coral FL, USA
Wheels never touched anything
I think it was either misaligned from the beginning (inventory car) or just got changed overtime
It wasnt even driven hard

- - - Updated - - -

His winter tires are likely mounted on 19 inch wheels, not the 21 inch wheels that the PS2 tires are mounted on.
Correct
I've got Rials 19s with set of winter rubber
 

dsm363

Roadster + Sig Model S
May 17, 2009
18,279
160
Nevada
You did go aftermarket with the rims so maybe that's what is giving them issues. Does sound like might have been misaligned from the start but maybe no way for you to prove that. At least you know now and can make sure it is addressed.
 

vgrinshpun

Supporting Member
Supporting Member
Apr 5, 2013
5,886
22,940
PA
I am having similar issues with summer rear tires on my P85+. Worn: set #1 - 7,500 miles (inner only, plenty of thread left other wise), set #2 - 1,700 miles, set #3 - 2,400 miles. The issue is that original set-up did not allow rear camber adjustment, while some cars were getting to much of the negative camber from the factory. At some point later Tesla Motors re-designed bolts that allow for the adjustment of the rear camber. Unfortunately these re-designed bolts allowed rear camber to drift out of specs in a way original non-adjustable bolts did not. According to my conversation with regional service manager Tesla Motors are currently finalizing the design for the third generation bolts which will allow proper adjustment of rear camber, while able to maintain the set alignment without it drifting out of specifications over time. This problem was elevated to the very top and fix is coming soon.

In the meantime, I suggest contacting the regional service manager, he is real pro, and is totally aligned with the mission of Tesla Service, as articulated by the top management.

When I had a problem with service, I just send them summary e-mail and asked them to forward it to the regional service manager (His name is Lenny Peake). He called me the next day. PM me if this does not work - I have his cell number, but reluctant to post it.

I am confident they will make it right for you. TM paid for my two replacements and assured me that they will contact me as soon as the new adjustable bolts are ready, and replace the tires as necessary at that time as well.

Incidentally, I also swapped my winter 19" with Blizzacks by myself, and did not have any wear issues with them. The reason is that they have higher and softer sidewall than the summer tires, and, in spite of significant rear negative camber, conform to the road much better than summer tires. As a result winter tires distribute load evenly across the tire, while summer tires do not, riding on the edge which results in a well known wear pattern. The reasoning that was given to you by the NY SC is just wrong.

Good luck.
 
Last edited:

Electricfan

Active Member
Aug 24, 2013
1,251
378
Houston
Have they done this at SC, it would have been caught earlier by examining winter tires, etc

d

So, they admit the car had a defect, but blame you for them not being able to catch their problem sooner, and thus won't pay for the damage their problem caused? Is that right? If so that doesn't make sense. If you didn't hit something and knock the car out of alignment or do anything else to cause the tire wear, you should raise cane with Tesla until you get some relief - take it up the chain until they won't let you go any higher, then put it out there on facebook and all social media that they are screwing you. Beware the "Tesla defenders"! You've already seen some, and you'll see more before its over. Blame the victim is a popular sport on this forum. I think too many readers here own Tesla stock.
 

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