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Service Center refuses to change tires due to bad alignment - Resolved

Discussion in 'Model S: Driving Dynamics' started by AndreyATC, Jun 26, 2014.

  1. AndreyATC

    AndreyATC Member

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    Hello all
    My car is showing cords on both rear PS2s
    Plenty of thread left and only 3K driven
    SC identified that bad alignment caused the issue, but making me pay for the tires
    They claim reasoning is that I personally swapped my winter wheels 3 months ago
    Have they done this at SC, it would have been caught earlier by examining winter tires, etc

    I'm really upset the way i got treated
    $1,000 from my family budget just to the drain...

    Any help is appreciated
     
  2. bonnie

    bonnie Oil is for sissies.

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    When you go back and look, do the winter tires show any early signs of misalignment?
     
  3. AndreyATC

    AndreyATC Member

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    Not much, i had 5.8 software then and drove local for only 2K miles and 30mph speed zone
     
  4. bonnie

    bonnie Oil is for sissies.

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    If your winter tires were showing even some issues after such little driving at low speeds & the service center wasn't informed, they might have a point. Lot of money, I understand. ... painful
     
  5. AndreyATC

    AndreyATC Member

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    The point is, it was misaligned
    I could have just driven on 21s since day one and never know this until tire blows up
     
  6. zwede

    zwede 2013 P85+

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    Worth a call/email to ownership. Maybe they'll do something.
     
  7. AndreyATC

    AndreyATC Member

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    Do you happen to know the number?
    thank you
     
  8. steve841

    steve841 Active Member

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    Well, you can at least snag a set of Hankooks and save yourself some money.
     
  9. dsm363

    dsm363 Roadster + Sig Model S

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    All of the contact information is here
    Contact | Tesla Motors

    Is there no contact information provided with the car? They used to do that at least.
     
  10. Juan Burgundy

    Juan Burgundy Member

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    What caused your Model S to be misaligned? If you kick your rear tires hard enough or graze a curb you can cause the alignment to go out of place. I curbed a wheel and pushed my alignment was off.
     
  11. AudubonB

    AudubonB Mild-mannered Moderator Lord Vetinari*

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    I'm confused by "plenty of tread" and "showing cords" in describing the same tire, as to me they are contradictory descriptions.
     
  12. Juan Burgundy

    Juan Burgundy Member

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    Inner tire wear only.
     
  13. yobigd20

    yobigd20 Well-Known Member

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    That's a catch 22. Service centers won't mount third party tires. If you went to them 3 months ago to mount your winter tires they would have told you to take a hike.
     
  14. swegman

    swegman Member

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    His winter tires are likely mounted on 19 inch wheels, not the 21 inch wheels that the PS2 tires are mounted on.
     
  15. AnOutsider

    AnOutsider S532 # XS27

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    coud have been delivered that way. It's not uncommon. I went in several times for this myself. I, too, was stuck paying a lot of money for replacement tires.
     
  16. AndreyATC

    AndreyATC Member

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    Wheels never touched anything
    I think it was either misaligned from the beginning (inventory car) or just got changed overtime
    It wasnt even driven hard

    - - - Updated - - -

    Correct
    I've got Rials 19s with set of winter rubber
     
  17. dsm363

    dsm363 Roadster + Sig Model S

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    You did go aftermarket with the rims so maybe that's what is giving them issues. Does sound like might have been misaligned from the start but maybe no way for you to prove that. At least you know now and can make sure it is addressed.
     
  18. vgrinshpun

    vgrinshpun Active Member

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    #18 vgrinshpun, Jun 26, 2014
    Last edited: Jun 26, 2014
    I am having similar issues with summer rear tires on my P85+. Worn: set #1 - 7,500 miles (inner only, plenty of thread left other wise), set #2 - 1,700 miles, set #3 - 2,400 miles. The issue is that original set-up did not allow rear camber adjustment, while some cars were getting to much of the negative camber from the factory. At some point later Tesla Motors re-designed bolts that allow for the adjustment of the rear camber. Unfortunately these re-designed bolts allowed rear camber to drift out of specs in a way original non-adjustable bolts did not. According to my conversation with regional service manager Tesla Motors are currently finalizing the design for the third generation bolts which will allow proper adjustment of rear camber, while able to maintain the set alignment without it drifting out of specifications over time. This problem was elevated to the very top and fix is coming soon.

    In the meantime, I suggest contacting the regional service manager, he is real pro, and is totally aligned with the mission of Tesla Service, as articulated by the top management.

    When I had a problem with service, I just send them summary e-mail and asked them to forward it to the regional service manager (His name is Lenny Peake). He called me the next day. PM me if this does not work - I have his cell number, but reluctant to post it.

    I am confident they will make it right for you. TM paid for my two replacements and assured me that they will contact me as soon as the new adjustable bolts are ready, and replace the tires as necessary at that time as well.

    Incidentally, I also swapped my winter 19" with Blizzacks by myself, and did not have any wear issues with them. The reason is that they have higher and softer sidewall than the summer tires, and, in spite of significant rear negative camber, conform to the road much better than summer tires. As a result winter tires distribute load evenly across the tire, while summer tires do not, riding on the edge which results in a well known wear pattern. The reasoning that was given to you by the NY SC is just wrong.

    Good luck.
     
  19. Owner

    Owner Active Member

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  20. Electricfan

    Electricfan Member

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    So, they admit the car had a defect, but blame you for them not being able to catch their problem sooner, and thus won't pay for the damage their problem caused? Is that right? If so that doesn't make sense. If you didn't hit something and knock the car out of alignment or do anything else to cause the tire wear, you should raise cane with Tesla until you get some relief - take it up the chain until they won't let you go any higher, then put it out there on facebook and all social media that they are screwing you. Beware the "Tesla defenders"! You've already seen some, and you'll see more before its over. Blame the victim is a popular sport on this forum. I think too many readers here own Tesla stock.
     

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