Just my opinions. From years of dealing with Tesla - they aren't interested in happy client stories they are interested in hype. Based on this, they treated him this way for a reason... All companies are focused on profits and they went out of their way to protect themselves here from some sort of legal issue.
Also as a side note - this "restraint system failure" b/s has plagued all 3 of my teslas. One of the cars they've repaired this now 3 times and every time the car comes back it is in worse condition. Rattles, scratches, cracked windows (yep), .. and then several months later it returns. I guess I could lemon it. Crazy that they still have this issue even with such new cars.