TMC is an independent, primarily volunteer organization that relies on ad revenue to cover its operating costs. Please consider whitelisting TMC on your ad blocker and becoming a Supporting Member. For more info: Support TMC

Side View Mirrors Stopped Folding (Model X) - Software Issue?

Discussion in 'Model X' started by silverwolfe08, Aug 26, 2017.

  1. silverwolfe08

    silverwolfe08 Member

    Joined:
    Aug 8, 2017
    Messages:
    27
    Location:
    Dayton, Ohio
    Picked up an inventory Model X 90D at the beginning of the month and it's been relatively problem free so far. But two days ago I noticed the mirrors stopped auto-folding when I locked the car. Finally today I looked into it and I realized I cannot even get the mirrors to fold when I press the dedicated button on the driver door.

    I can still adjust the mirror angle, but the housing itself seems stuck in the open position. There are no noises coming from the mirror motors, it's like the car decided it can't allow the mirrors to be folded. I also tried rebooting the center screen, but no luck. Any ideas?
     
  2. Thax

    Thax Member

    Joined:
    Aug 14, 2017
    Messages:
    18
    Location:
    California
    I just picked up my Model X 75D today and have the same problem. Even the dedicated fold button on driver side arm rest doesn't work.

    However, I know the mirror fold works physically because if I do the Easter egg Christmas light show, the mirrors will fold and unfold during the show.

    The loaner X I was driving for a week did not have this issue.
     
  3. Thax

    Thax Member

    Joined:
    Aug 14, 2017
    Messages:
    18
    Location:
    California
    Just wanted to post an update on my experiences so far:

    1. Tried reset center console (push and hold both scroll wheels) -- did not fix
    2. Tried reset dash console (push and hold both buttons above scroll wheels) -- did not fix
    3. Factory reset using the Settings UI -- did not fix
    4. Called Tesla support and they told me to try #1 again -- did not fix

    They have setup an appointment for me to bring the car into local service center.
     
  4. Peteybabes

    Peteybabes redneck drivin' a tesla...

    Joined:
    Apr 8, 2016
    Messages:
    716
    Location:
    'murica
    I have almost the opposite problem, they always fold just fine for me, but when i do the christmas show, they don't fold...??

    maybe a setting i'm missing.
     
  5. silverwolfe08

    silverwolfe08 Member

    Joined:
    Aug 8, 2017
    Messages:
    27
    Location:
    Dayton, Ohio
    lol this car is so quirky! Get this, I've done the Model Xmas a few dozen times since I got the car 5 Aug (people love it!). And the first few times I was disappointed the mirrors didn't wiggle like they do in the video. I even re-watched the Tesla video to see if I was remember it wrong. I chalked it up to Tesla having pushed out a slightly different Model Xmas than what they showed on-line since my mirrors folded just fine every-time I locked the car or used the button.

    But the night before I noticed my mirrors stopped folding, I did Model Xmas and saw the mirrors wiggle for the first time. It's as if the mirror failure is somehow related to them starting to wiggle during Model Xmas. I will run Model Xmas again tonight and see if they fold. Crazy!
     
    • Funny x 1
  6. cmc5dc

    cmc5dc Member

    Joined:
    Feb 27, 2016
    Messages:
    94
    Location:
    Bakersfield, CA
    I am having the same issue from 2 days ago. I'll try the above to see if it fixes.
     
  7. silverwolfe08

    silverwolfe08 Member

    Joined:
    Aug 8, 2017
    Messages:
    27
    Location:
    Dayton, Ohio
    Update: The service center confirmed it was software related and uploaded the new 2017.32.17 722130c software for me to install at home in the hopes it would fix the folding mirrors. I've applied the software update and my mirrors appear to be working again. Hopefully the problem is permanently fixed.
     
  8. Martin Mao

    Martin Mao New Member

    Joined:
    Aug 29, 2017
    Messages:
    2
    Location:
    CA
    I got same problem on my car that the side mirrors didn't fold. So i brought my car to service center last week and they said it was a software issue, and they fixed it by reinstall the software for me.(took them few days, so i got a loaner over weekend.) But after i did xmas on the loaner car, the side mirrors stopped folding too. So i guess it's a bug for new software with xmas.
     
  9. travwill

    travwill Active Member

    Joined:
    May 1, 2015
    Messages:
    1,177
    Location:
    Chicago, IL
    Not the first time the mirror issue as occurred in a release. I recall it around last December.
     
  10. RajGuru

    RajGuru New Member

    Joined:
    Sep 3, 2017
    Messages:
    1
    Location:
    Tampa
    How do I get this software update? The same issue happened to me once the XMAS show was played? Do I have to go to the service center or can they push it to my car, if I contact them?

    Appreciate the help.
     
  11. mremillard

    mremillard Member

    Joined:
    Oct 1, 2016
    Messages:
    7
    Location:
    Columbus, OH
    Same problem here - after the Christmas show on build 17.26.17 there were no issues, but after the Christmas show on 17.34.2448cfc the side mirrors won't fold either when locking the car or when pressing the physical fold button on the armrest.
     
  12. silverwolfe08

    silverwolfe08 Member

    Joined:
    Aug 8, 2017
    Messages:
    27
    Location:
    Dayton, Ohio
    It appears that any software update (either re-applying the same update or installing a new one) should fix the issue at least temporarily. The SC pushed 17.32.17.722130c to my car last week and it fixed the issue. However, once I did Model Xmas again, the issue returned. I don't think it'll be fixed until I install another s/w update. And even then, it'll only be permanently fixed if they address the Model Xmas issue that is breaking them.
     
  13. Arthabaska

    Arthabaska Member

    Joined:
    Jun 12, 2017
    Messages:
    10
    Location:
    Montreal
    Interesting to find this thread, as I have been having the same issue since yesterday - I used the Xmas Easter egg for the first time this weekend, and the folding mirrors stopped working afterwards. Hoping for a software fix soon, then!
     
  14. Paul2020

    Paul2020 New Member

    Joined:
    Sep 4, 2017
    Messages:
    1
    Location:
    London, ON
    The Xmas show stopped my mirrors too. Both the button and locking the doors don't fold the mirrors.
     
  15. outie

    outie Active Member

    Joined:
    May 22, 2016
    Messages:
    1,178
    Location:
    SoCal
    Never used the Christmas show and never had side mirrors not folding issue.
     
  16. GazUK67

    GazUK67 Member

    Joined:
    Feb 12, 2017
    Messages:
    15
    Location:
    Highland, CA
    Exact same issue here, did a quick search found this thread, I have the 34 update, and did the Christmas Easter egg yesterday.
     
  17. Ruffles

    Ruffles Member

    Joined:
    Jun 13, 2017
    Messages:
    22
    Location:
    Idaho
    +1 for me. Darn Xmas Easter egg :). I even had problems running it as it would only jump to the end. I had to reboot my center display before the show would work and sure enough, no more folding mirrors :(.
     
  18. Peteybabes

    Peteybabes redneck drivin' a tesla...

    Joined:
    Apr 8, 2016
    Messages:
    716
    Location:
    'murica
    i've never had folding mirrors since day one, whatever.
     
  19. JohnnyG

    JohnnyG Weee!

    Joined:
    Jun 24, 2016
    Messages:
    375
    Location:
    Columbus, OH
    They've changed (fixed?) the folding mirror code in 17.34. This is probably causing issues with the xmas script, which in turn is causing issues with the folding mirrors.

    The mirrors used to be able to fold at any time with no restriction. This has changed. Now you can only fold them below 10MPH, and if they are folded when you start moving, they automatically unfold at 10MPH. Also, the mirrors used to unfold when you opened the door. Now they unfold when you unlock the car.
     
  20. Ruffles

    Ruffles Member

    Joined:
    Jun 13, 2017
    Messages:
    22
    Location:
    Idaho
    Called my Tesla ranger today and he worked some remote Tesla magic and fixed them. If you're having problems, call Tesla as they have a fix.
     
    • Like x 1

Share This Page