Complete lack of updates: check. No return phone calls when promised: check. No emails when promised: check. No finalized lease paperwork until hours before I was due to pick up the car: check. Finalized lease paperwork wrong: check. Wrong again when I got there to pick up the car: check. Wrong again after it was fixed at the dealer: again, check. At that point I just accepted it because in my head I had the feeling that I was dealing with incompetence and it was either a matter of walking out of there without the car and forfeiting my deposit, going home and fighting with them further or just sucking it up and dealing with a $20 difference in payment each month. The difference in payment was more than worth the frustrating saved in continuing to battle it out with them as they continued to provide inaccurate paperwork.
I really hope Tesla has people reading these forums. We all found the deal on the forums and it's less than half of what we would otherwise have paid which I suppose is the only thing that makes it tolerable but can you imagine if you shelled out full price for one of these and this was your first exposure to the company? 10k out of pocket and a $1500 monthly payment and you can't get a return call from anyone at the company? That is a complete failure of the process.
I get stuff like being overloaded but they just flat out don't follow up, don't call you back after telling you they will, don't email, etc and it's not just some of the time. It's every time. It's so bad that the day I picked up my car I flat out told my delivery coordinator that I didn't think she was going to call me back and when she did (for literally the first time in weeks) she actually made light of it in jest. I think it was a surprise to her as much as it was to me.
Leasing my Model S was by far the worst experience I've had purchasing a car and that's unfortunate because I love Tesla and I want them not to suck but if I'm being objective, they failed in almost every grade-able metric. Through the whole process my thought was "ok, they screwed this part up but everything else will be great" and then they'd screw something else up. That's just flat out not acceptable and for their sake I hope it's resolved before the Model 3 rolls out.
I really hope Tesla has people reading these forums. We all found the deal on the forums and it's less than half of what we would otherwise have paid which I suppose is the only thing that makes it tolerable but can you imagine if you shelled out full price for one of these and this was your first exposure to the company? 10k out of pocket and a $1500 monthly payment and you can't get a return call from anyone at the company? That is a complete failure of the process.
I get stuff like being overloaded but they just flat out don't follow up, don't call you back after telling you they will, don't email, etc and it's not just some of the time. It's every time. It's so bad that the day I picked up my car I flat out told my delivery coordinator that I didn't think she was going to call me back and when she did (for literally the first time in weeks) she actually made light of it in jest. I think it was a surprise to her as much as it was to me.
Leasing my Model S was by far the worst experience I've had purchasing a car and that's unfortunate because I love Tesla and I want them not to suck but if I'm being objective, they failed in almost every grade-able metric. Through the whole process my thought was "ok, they screwed this part up but everything else will be great" and then they'd screw something else up. That's just flat out not acceptable and for their sake I hope it's resolved before the Model 3 rolls out.
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