Hi There, I love EVs and want Tesla to do great but sometimes they really get it wrong. Last summer we couldn't charge at a Supercharger and got towed: Can't Supercharge after 4.5 software update It spent a week in the shop and since 'they couldn't find a fault they didn't change anything'. Yesterday on the way to Tahoe the car would not Supercharge in Vacaville - same fault as before. Tried different chargers, rebooted car etc etc. Got on the phone to Tesla roadside assistance to get them to flatbed me the last few miles to the mountain cabin again as the Level 2 charging is fine and I can get home to the bay area no problem with the 6000ft downhill. He suggested I drop in the new Rocklin service center as 'maybe they have a quick fix or way to fast charge you'. I was hesitant cause I knew if they just flatbeded me the last 50 miles and I arranged it now then my total delay would only be about 30 min and I had a cantankerous 4 year old in the car. The rep 'called ahead to Rocklin and made sure they were ready for me'. Got to Rocklin, and they were in no hurry to help. They said at best the fix was half a day and it was already 3.30pm. I asked for the original tow plan, and they talked about it and called around for 45min before they refused as it was 'their policy not to let problem cars leave the service center'. I argued till I was blue - they could give me a 50 mile tow now, versus the 3 day, one-way rental and flatbedding my car home 150 miles they were proposing. I live really lose to the Palo Alto service center. I ended up driving away to their tow provider in Auburn where I started all over again on the phone with Tesla. New rep this time, insisted I'd have to pay for the tow cause the fix would have only taken 1.5 hours in Rocklin. I argued till blue again, finally doing a con call with the Rocklin service director who confirmed that the BEST CASE part replacement was only 1.5 hours, after an hour or two of diagnostics, then a trip to the Vacaville superchargers to test - half day minimum and it was now 5pm. He also confirmed my plan made sense and agreed to sign off on the extra 15miles of towing that the phone rep couldn't. Thank goodness for him finally stepping up. Their dicking around ended wasting a couple more hours and left me steaming. Now we'll see if they actually fix the problem this time.