One of the points repeatedly made to me before purchase was Tesla provides over-the-air (OTA) updates. I bought the car expecting it to get better. As a result I am frustrated that Tesla make the vehicles in the USA and more recently sold in Australia better, but they won't make my car better.
By way of contrast, when I buy a phone, Google keep making it better. When I buy a laptop, Microsoft keep making it better. When I buy a house battery, Sonnen keep making it better. But when I buy one of the most expensive cars
ever released in Australia - at a price up to 2 orders of magnitude more expensive than any of the aforementioned examples - and where one of its key pre-purchase selling points was "OTA updates", I can't even get a software update a mere 20 months later? Plus I can't even expect stuff that previously worked (ie Spotify) to continue to work? Or for customer service to reply to emails spaced months apart?
It's a good thing we have a $20,000 Kia which I can listen to music in, as the $330,000 Tesla is silent. I guess the Tesla executives enjoyed The Sound of Silence advertisement and decided no more Spotify enhances that experience.