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Static Sound over Streaming

Discussion in 'Model 3' started by Ryengjoe, Jun 21, 2018.

  1. Ryengjoe

    Ryengjoe Member

    Joined:
    Apr 23, 2018
    Messages:
    22
    Location:
    Toronto
    I am occasionally hearing a static crackling sound when playing streaming music. I heard the sound when I first picked up my model 3. Myself and the delivery specialist tried to duplicate the sound but couldn't. I thought it might be the immersive sound option so I turned that sound off. I have found that the sound is while listening to some streaming music songs and it will go away when the sound is muted then unmuted. I submitted a bug report.

    Is there anyone else that has experienced this issue?
     
  2. KenR

    KenR Member

    Joined:
    Mar 31, 2016
    Messages:
    27
    Location:
    Atlanta
    Me too
     
  3. irwiny

    irwiny Member

    Joined:
    Apr 26, 2018
    Messages:
    38
    Location:
    Fremont, CA
    Mine does static mixed with the music and also just all static to beat (FM and Streaming) . I reset and works again.
     
  4. PoitNarf

    PoitNarf The Clown Prince of Crime

    Joined:
    Jun 7, 2016
    Messages:
    1,435
    Location:
    NJ
    This has been an issue ever since I took delivery 3 months ago, affecting every single software update my Model 3 has received. Maybe it will be fixed eventually. I’m positive Tesla is aware of the issue since many others here have experienced this issue as well. For now pausing and resuming will fix the static issue.
     
  5. markol

    markol Member

    Joined:
    Apr 27, 2018
    Messages:
    42
    Location:
    Toronto, Ontario
    Same. And pausing and resuming fixes it.
     
    • Helpful x 1
    • Like x 1
  6. dhrivnak

    dhrivnak Active Member

    Joined:
    Jan 8, 2011
    Messages:
    3,304
    Location:
    NE Tennessee
    Happens to me about once a month. A reboot has always corrected it.
     
  7. rhaekar

    rhaekar Member

    Joined:
    Nov 9, 2017
    Messages:
    211
    Location:
    San Diego
    Happens to me every now and then too. I do the same thing and it fixes it immediately.
     
  8. Xenoilphobe

    Xenoilphobe Active Member

    Joined:
    Jan 2, 2014
    Messages:
    3,191
    Location:
    Fairfax County Virginia
    Sounds like Slacker is working as designed with a poor audio stream. Does it do the same thing if you Bluetooth in with your phone and use a higher quality service like Spotify?
     
  9. eli_

    eli_ Member

    Joined:
    May 14, 2018
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    Location:
    Bellevue, WA
    • Like x 3
  10. AltLogic

    AltLogic Member

    Joined:
    May 14, 2018
    Messages:
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    Location:
    SoCal
    Pause and restart doesn’t work for me anymore. I’ll try a reboot.
     
  11. Qbenjamin

    Qbenjamin Frugal But Classy!

    Joined:
    Jan 7, 2017
    Messages:
    625
    Location:
    Tampa
    This happens quite a bit for my wife and it’s very annoying. Rebooting the system may or may not even be a temporary fix.

    Example 1


    Example 2
     
  12. Kotoko

    Kotoko Member

    Joined:
    Jul 6, 2018
    Messages:
    32
    Location:
    Lantana, TX
    I get this as well
     
  13. silvanojr

    silvanojr Member

    Joined:
    Jul 5, 2018
    Messages:
    8
    Location:
    South Florida
    I am still experiencing this on 2018.28.3
     
  14. Kedward

    Kedward New Member

    Joined:
    Aug 26, 2018
    Messages:
    1
    Location:
    San Jose, CA
    I get this issue with either iphone 8 bluetooth stored audio or the car’s LTE streaming. Approximately every 25 seconds the sound has a subtle static interruption. Higher frequencies of the music drop out briefly for < 1 sec. It is a constant cycle while using the car’s audio. Pausing or resetting is no remedy. Signal / connection quality makes no difference either. With some tracks I can hear the sound stage slightly alter during the interrruption. Again, this is subtle and I can imagine some people aren’t paying attention to it or dismiss it as a signal interruption. I totally hear it and know it’s a system problem. Any explanation from someone is appreciated.
     
  15. jvong

    jvong New Member

    Joined:
    Oct 22, 2018
    Messages:
    1
    Location:
    Los Angeles
    I have similar issue. It only happens when I am listening to music or podcast on my iPhone via bluetooth. It plays fine and then static sound, and then no sound. But after 10 - 15 seconds, I can click play again and the music is back, but I can tell that my phone has not stopped playing, just not on the car. I tried to reboot the car, worked for one day and now back again. Very annoying. Any suggestion?
     
  16. sbtz

    sbtz Member

    Joined:
    Jan 18, 2016
    Messages:
    237
    Location:
    southern california
    The weird thing is that it never happened in my 2016 P90D - but I've experienced this in my 2018 Model 3 and also a 2018 S75 loaner I got. Same(ish) software versions. Perhaps there's something new in the 2018s?
     
  17. chronopc

    chronopc Active Member

    Joined:
    Jul 8, 2017
    Messages:
    1,750
    Location:
    California
    I got occasional static even when I'm playing music via a usb drive. If I skip to another song the static goes away.
     
    • Like x 1
  18. StellarRat

    StellarRat Member

    Joined:
    Jan 8, 2014
    Messages:
    483
    Location:
    Pacific
    I've had the same problem with USB MP3's. All have I have to do is stop the song and restart and it goes away. Scared me the first time because I thought I blew a speaker somehow.
     

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