seems like there should be a better way than the 1-800 number. I waited on hold for 30 min and couldn't wait any longer. should be an easier way. maybe Sunday night Tesla has a skeleton crew working phones. I'll try again in the morning.
Odd. The IVR (disembodied voice) after a few minutes should give you the option to accept a callback without losing your place in queue.
Google for the supercharger team email address as an alternative feedback method- although they already know the pedestals are bad.
The more people that call may have something to do with prioritizing which get fixed first, although that's open to debate as well. If I'm a supercharger tech with a list of work for the day, I'm ordering the list/setting the routing to get to as many as possible that day, period.
Tangentially, I resubmitted a feature request at the end of a call to Support today - the feature request was to provide colour-coded relative health status *per pedestal* (red/yellow/green) in the Nav, so that we could at least have the option when there are multiple SC choices *to route around impacted SCs*.
Such as Quartzsite last weekend that was completely hosed for hours at a time due to fluctuating power supply. Had I known that as I left Phoenix, I could have leveraged Buckeye and Indio to avoid Quartzsite completely. Instead, Quartzsite was full (i8 stalls) with as many as 4 cars waiting, and Indio was full due to the cascade effect and Cabazon wasn't much better. For bonus points (second feature request), it would be nice if SC site icons could flash or change colour as well if experiencing similar *site-wide* issues.
Doesn't even have to autoroute around those sites although that would be nice - just at the least give the driver current site/pedestal status info so that we can make real-time decisions instead of getting committed into hours-long delays as is the case now.