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Accidental damage apparently. So warranty void. Insurance write off due to high cost of replacement.but it had to be covered by warranty, no?!
I imagine this is a legacy auto manufacturer putting their standard markup on spares.£35k for an Ioniq 5 replacement battery. Ouch
well, then it is fair and square...Accidental damage apparently. So warranty void. Insurance write off due to high cost of replacement.
It would be easier if you just watched the video. There is actually probably nothing wrong with the battery anyway.well, then it is fair and square...
not just change things for the sakes of changing things like brake fluid (which can be tested) or key fob batteries that can also be tested (and might of recently been changed) or do a recall on changing a part today and charge/change the part again in 6 months time just because its part of the service interval which is only due every 4 years or so..
I watched the long drawn out video and was disappointed how this customer was treated. I wonder what the outcome would have been if it was a Tesla... Surely this is not a unique situation...
Instead of shouting at someone you’ll just be typing furious messages in the app that’ll they just ignore and then close the service request.One of my main reasons for choosing a Tesla was I couldn’t stomach another car dealership....my mental health has to be taken into account...especially after my yelling at everybody in the Volvo dealership for their thieving ways.
Of course, I don’t know how Tesla will be when I have my first serious issue.....but the bar is so low, they have a good chance of exceeding my expectations
LIKE THIS?Instead of shouting at someone you’ll just be typing furious messages in the app that’ll they just ignore and then close the service request.
Can you not go into a service centre (aka showroom) and kick off?Instead of shouting at someone you’ll just be typing furious messages in the app that’ll they just ignore and then close the service request.
You can. They’ll then tell you there’s nothing they can do and to raise a service request.Can you not go into a service centre (aka showroom) and kick off?
Tesla do loaners? That’s news to me because I have never been offered one and when I asked for one, they said they don’t have any availableprovision of a loaner (without any human interaction)
The ones they stopped providing nearly a year ago?the oh so slick Uber credits solution
Ive had two warranty claims and the service has been superb. Once had to take the car in after they came out to my house and could not sort and another time the ranger came to my workplace and fixed it.Can you not go into a service centre (aka showroom) and kick off?
As somebody who has had arguments with many BMW, Merc, Porsche and Peugeot dealerships near me - I’ve found every interaction with Tesla service so straighforward and feel they’ve disrupted this side of the car industry too.
Whether that’s the Tesla ranger offering, provision of a loaner (without any human interaction) or the oh so slick Uber credits solution it has been so much better than the traditional dealership experience for me. It almost certainly biases my opinion of the car itself.
I think you have to be above a certain age to get oneTesla do loaners? That’s news to me because I have never been offered one and when I asked for one, they said they don’t have any available
. Two days ago at West Drayton Service CentreThe ones they stopped providing nearly a year ago?
Very good, so it looks like the policy is being applied inconsistently between different service centres. Very traditional car dealership behaviour.. Two days ago at West Drayton Service Centre
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I even tipped the Uber driver on both trips I made and that was covered by the voucher too.
Zip it grandpa. Shouldn’t you be using your freedom pass instead of drivingI think you have to be above a certain age to get one