I called Tesla today and asked them to send me a copy of their Warranty for the Model S. Although Roadside assistance is part of their warranty, they show it as part of their service plans on their web site:
Tesla Service | Tesla Motors
Regardless, this is a quote from Tesla's Model S New Vehicle Limited Warranty that was sent to me today:
=========
Roadside assistance (North America)
Tesla provides complimentary roadside assistance emergency services, including towing services
to the nearest Tesla Service Center or your home provided they are within 50 miles (80 km) of your
vehicle, for 4 years or 50,000 miles (80,000 km), whichever comes first, for vehicles covered by
this New Vehicle Limited Warranty at the time of the occurrence, subject to the exclusions and
limitations described in your Roadside Assistance documentation. You are responsible for any
roadside assistance emergency services for vehicles or repairs not covered by this New Vehicle
Limited Warranty, which will have a minimum charge of US$300 or CAD$300, as applicable
depending upon the location of the vehicle, and for any charges for transportation beyond the first
50 miles (80 km). Roadside assistance is not provided under this New Vehicle Limited Warranty but
is a service intended to minimize inconvenience when your Tesla vehicle is inoperable. Please refer
to your Roadside Assistance documentation for details.
=========
Does this mean that:
1) If the assistance was required for something other than a warranty item (like flat tire or you drained your battery), that you have to pay $300?
2) If your home and/or a Tesla service center is more than 50 miles from where you are, you have to pay some mystery amount to have them come get you, no matter what the reason for the breakdown?
-or- with #1, does it mean that its $300 if you called them, but your car was no longer under warranty? #2 is still an issue though.
With my current car, the roadside assistance is supposed to be: 1) you break down for any reason, 2) you press the 'help, come get me' button 2) they come get you wherever you are, 3) they take you to the nearest service center. If that service center is 400 miles from where I am and that happens to be in the middle of a swamp -- they gotta figure it out, not me.
Do I need to get AAA? When I read "24 hour roadside assistance" on their web site, I would have never though so. But after reading this interesting bit of information, I'm not so sure.
Tesla Service | Tesla Motors
Regardless, this is a quote from Tesla's Model S New Vehicle Limited Warranty that was sent to me today:
=========
Roadside assistance (North America)
Tesla provides complimentary roadside assistance emergency services, including towing services
to the nearest Tesla Service Center or your home provided they are within 50 miles (80 km) of your
vehicle, for 4 years or 50,000 miles (80,000 km), whichever comes first, for vehicles covered by
this New Vehicle Limited Warranty at the time of the occurrence, subject to the exclusions and
limitations described in your Roadside Assistance documentation. You are responsible for any
roadside assistance emergency services for vehicles or repairs not covered by this New Vehicle
Limited Warranty, which will have a minimum charge of US$300 or CAD$300, as applicable
depending upon the location of the vehicle, and for any charges for transportation beyond the first
50 miles (80 km). Roadside assistance is not provided under this New Vehicle Limited Warranty but
is a service intended to minimize inconvenience when your Tesla vehicle is inoperable. Please refer
to your Roadside Assistance documentation for details.
=========
Does this mean that:
1) If the assistance was required for something other than a warranty item (like flat tire or you drained your battery), that you have to pay $300?
2) If your home and/or a Tesla service center is more than 50 miles from where you are, you have to pay some mystery amount to have them come get you, no matter what the reason for the breakdown?
-or- with #1, does it mean that its $300 if you called them, but your car was no longer under warranty? #2 is still an issue though.
With my current car, the roadside assistance is supposed to be: 1) you break down for any reason, 2) you press the 'help, come get me' button 2) they come get you wherever you are, 3) they take you to the nearest service center. If that service center is 400 miles from where I am and that happens to be in the middle of a swamp -- they gotta figure it out, not me.
Do I need to get AAA? When I read "24 hour roadside assistance" on their web site, I would have never though so. But after reading this interesting bit of information, I'm not so sure.