the dashboard page isn’t the issue at robinhood. at least they had the foresight
to show customers a status page. to be down a whole trading day is inexcusable. especially after last weeks rout, and then to happen on a rebound like yesterday. what a joke. i know RH is mainly small fish, but where does one think the big fish started? anyone in their right mind should be out of there asap, after that debacle.
to be clear...every broker has technical issues. sometimes it’s the exchanges, sometimes it’s the broker infrastructure. it happens.
BUT, what happened yesterday (and they are still having email comms issues) at RH was inexcusable. i’ve never seen a case like that with any other broker.
i’ve been telling people to read the yearly barrons report on online brokers. it’s helpful. IB (the cheapest of any ‘paid’ brokerage account) fidelity, etc are usually the best.
they talk about etrade and schw for beginners...but does anyone really want to be at a broker for beginners? and then what...change brokers again once you become more experienced? that doesn’t make sense to me.
everyone is doing 0 comm now. your order flow will be sold to MMs, and you will get mugged on trades by *sugar* executions. but it’s “free”
ib splits into lite (0 comm) and pro (paid commission with best execution, not selling that flow to MMs). whereas others say they give you ‘smart’ routing, you pay commission, then they sell your order to MM anyway. (this is why they all went 0 comm, because they couldn’t get away with it anymore). anyway, they are still cheapest when selecting ‘pro’ package. my stock trades are usually $1.00 and even less in my IRA. my options trades range from $2 to $4 depending if they are index, equity, regular or weekly expirations, but can be more if you’re racking up contracts.
if you trade options, you want the best nbbo. the spreads are too wide to get ‘free’ trading.
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anyway, lkundin, what was your tech issue at IB?
Well, last Thursday while the markets were open I repeatedly got a message that IB could not connect to the markets, so I could not actually trade. Friday morning I called their helpdesk, that did confirm technical issues which by that time had been resolved. Also, on two previous occasions their SMS authentication was not working, which then caused IB to disable my password, so I had to call their helpdesk, answer their security questions so they could reset the password. Smaller issues is that they seem less interested in supporting Firefox, which therefore can only be used in Privacy Mode, and that sometimes a notification of theirs is repeated more than a dozen times. Also, I sometimes get a warning that my sessions has trading disabled along with a button to press to re-enable trading. This never works (and getting the warning a number of times and then pressing the fresh button will disable the login). My work-around is to logout and to login again. Since I am not a day trader, that's acceptable to me - at least so far.
PS. Today my German, now backup broker also displayed a warning about not all markets having connectivity for trading, so I guess this can happen to anyone e.g. if the problem is on the other end.