from my corp. experience i wonder......Who is the COO, CFO, Chief Logistics Officer, Chief Mkt person, National Sales Mgr, Head of Sales training?? these positions are extremely important..from my perspective i have no idea if they exist or who these people are. If those positions are filled..some of them need to be demoted..if Elon is filling all those himself he needs to get real and hire some professionals to fill those slots..his company has so much potential, but it's not a newbie any more it has to grow up and be the "adult E car manufacturer" in the world. He needs to read some msgs. from owners about their delivery & repair experiences. It doesn't have to go full steam into the traditional sales route, but they need to be organized & act professionally.. I would have purchased the FSD mode if anyone of the 4/5 "sales" people i spoke with over a 2 wk period addressed it/ explained it. I walked into the showroom today and not one employee looked up to greet me & not all of them were busy. That might seem like no big deal, but when you are trying to make a real impact and YES, ladies & Gents SELL cars..it ALL matters!!