August 2018 Model 3 AWD, now with FSD computer upgrade. On firmware 2020.20.12
When TeslaCam and Sentry were introduced, it was a rocky start. But things smoothed out, and it eventually started working reasonably well, if still a bit sketchy. I started with a fast 64G thumb-drive that worked great, but I wanted to view my stuff on the go. I purchased an IXpand 128G drive and was using SentryView to see stuff on my iphone... or at home on my computer. Worked "well enough." As we all know, it is not a perfect system.
Fast forward to recently when the in-car viewer was introduced. Since then, nothing has worked quite right. I have three different cards (including the iXpand). They've all plenty fast writing. Smallest is 64G. None none of them seem to work right. And I sometimes (rarely, actually.... maybe three times in four months?) get a message on the screen that says the card isn't fast enough, so some things are not being recorded.
Here's where I am right now. Which card doesn't matter. Every one has been formatted on my Macbook Pro. And when put it in the car, the red camera light shows on the main display of the car. I can hit the icon to save a clip. Then I can view that clip in the viewer. Of course I can only view sentry and saved clips. Nothing from driving (this is the normal state of things for some reason). When long-press the camera icon to shut off recording, remove the drive and then try to read that card from my computer, there are NO subfolders under TeslaCam. No video files anywhere on the card that I can see! And when I put the card back into the car, I can view my saved files. WTH?
Something probably important: In the car, I am NOT able to use the new format feature. The button is greyed out for me. And for what it is worth my SentryView iPhone app cannot see the files on the iXpand either. But again when I put that drive back into the car, I can see the saved files.
After months of frustration, I've made a mobile service appointment and mentioned that I'm happy to get help with email or a phone call. I received a text, and here it is in full:
"Please re-format your USB per the owners manual guidelines on page 76-77.At this time, the recommended USB size that is recommend is 32GB, so the guidelines for formatting that are provided are specific to 32Gb. If you choose to use a size larger than 32GB, you may need to use a 3rd party application to format (Page 144) ."
Does the collective have any help for me here? I'm somewhat amazed to have my searches turn up nothing. Can I be the only one having this issue? Is there really a 32G limit on these cards? If so, I need to go out and buy yet another *smaller* drive for my TeslaCam to try? Seems absurd. But if I know it'll work, I'll go ahead and do it, I guess.
When TeslaCam and Sentry were introduced, it was a rocky start. But things smoothed out, and it eventually started working reasonably well, if still a bit sketchy. I started with a fast 64G thumb-drive that worked great, but I wanted to view my stuff on the go. I purchased an IXpand 128G drive and was using SentryView to see stuff on my iphone... or at home on my computer. Worked "well enough." As we all know, it is not a perfect system.
Fast forward to recently when the in-car viewer was introduced. Since then, nothing has worked quite right. I have three different cards (including the iXpand). They've all plenty fast writing. Smallest is 64G. None none of them seem to work right. And I sometimes (rarely, actually.... maybe three times in four months?) get a message on the screen that says the card isn't fast enough, so some things are not being recorded.
Here's where I am right now. Which card doesn't matter. Every one has been formatted on my Macbook Pro. And when put it in the car, the red camera light shows on the main display of the car. I can hit the icon to save a clip. Then I can view that clip in the viewer. Of course I can only view sentry and saved clips. Nothing from driving (this is the normal state of things for some reason). When long-press the camera icon to shut off recording, remove the drive and then try to read that card from my computer, there are NO subfolders under TeslaCam. No video files anywhere on the card that I can see! And when I put the card back into the car, I can view my saved files. WTH?
Something probably important: In the car, I am NOT able to use the new format feature. The button is greyed out for me. And for what it is worth my SentryView iPhone app cannot see the files on the iXpand either. But again when I put that drive back into the car, I can see the saved files.
After months of frustration, I've made a mobile service appointment and mentioned that I'm happy to get help with email or a phone call. I received a text, and here it is in full:
"Please re-format your USB per the owners manual guidelines on page 76-77.At this time, the recommended USB size that is recommend is 32GB, so the guidelines for formatting that are provided are specific to 32Gb. If you choose to use a size larger than 32GB, you may need to use a 3rd party application to format (Page 144) ."
Does the collective have any help for me here? I'm somewhat amazed to have my searches turn up nothing. Can I be the only one having this issue? Is there really a 32G limit on these cards? If so, I need to go out and buy yet another *smaller* drive for my TeslaCam to try? Seems absurd. But if I know it'll work, I'll go ahead and do it, I guess.