Tesla's Code of Business Conduct and Ethics may be of interest to those encountering issues with their order, delivery, service, etc. One section reads as follows under "Competition and Fair Dealing": "... Each employee, officer and director should endeavor to respect the rights of and deal fairly with the Company's customers, suppliers, competitors and employees. No employee, officer or director should take unfair advantage of anyone through manipulation, concealment, abuse of privileged information, misrepresentation of material facts, or any other intentional unfair-dealing practice." If you believe the order/delivery/service you received, or are currently receiving, potentially violates this code, then you may want to consider filing a complaint with the company's HQ citing a possible violation of this code. During the delivery process, you may want to consider asking your DS to put the highlights of your verbal conversations in writing via e-mail. That may become useful in the event you have any concerns, feel coerced, or have disputes later on. If you didn't maintain a written record thus far, then you may want to consider summarizing your prior verbal conversations into a single e-mail and ask your DS to confirm the contents of that e-mail. Good luck with the delivery of your Tesla!