zkmusa
Member
As others have said their rates went up recently, but I applied prior to that so they honored the 2.3%. Good service, but be prepared to be on the phone with them a while. They had trouble getting the car to show up in the system based on the VIN, so it probably took me an hour or 90 minutes on the phone with them cumulative throughout the day. The annoying thing is if you miss their call back, you have to call the main number and get stuck at the back of the line which was never less than a 20-minute wait time.
Were you within the 60-day rate-lock in, or had your preapproval fallen out of 60 days?