bareyb
Active Member
I hear you brother. The last thing I want is for Tesla to blow it. I'll go read that thread...
Update: Yikes... Now I'm getting scared...
Last edited:
-
Want to remove ads? Register an account and login to see fewer ads, and become a Supporting Member to remove almost all ads.
The longest service/repair ever...need advice
- Thread starter johnyoung1234
- Start date
-
- Tags
- Model S
I hear you brother. The last thing I want is for Tesla to blow it. I'll go read that thread...
Update: Yikes... Now I'm getting scared...
Does anyone know if these factory issues are much higher than those from other manufacturers? One would expect them to be (to start at least) given new model on a new line but hopefully not much higher given the price of the car. If stories like these were the norm, I think we'd hear a lot more about it than we do. They still need to tighten up QC from these reports of course.
My last 6 cars (all over $100k) in the last 4 years never, ever visited the service center. Porsche (3), Audi (2) and MB (1).
What I am noticing with Tesla is, it's not a matter of if, but when you need to take to service. Albeit some of the things may be 'small' the fact is you are spending your time going to SC. I wonder if ANY Tesla owners never had to go to SC within the first 90 days of ownership?
I will start a thread on that--as truly every new owner I have read is back in the shop (for whatever reason) within days or weeks of taking possession.
Now that is NOT high quality if you ask me.
bareyb
Active Member
Are you really thinking of canceling? From what I know of you, I find that impossible to believe. You seem almost more psyched to get yours than I do.
Side Note: Sometimes you're almost better off NOT going to online forums about products you want to buy... You always seem to find out more than you wanted to know... FWIW, I hope the OP gets his car fixed to his satisfaction. I'm willing to put up with some problems as this is a new company, but I hope there aren't too many of them.
bonnie
I play a nice person on twitter.
I think you're chasing a problem that simply isn't there. But that's just my opinion. (People post about issues, they don't post about having no issues.)
In any case, the topic of THIS thread is not Tesla factory quality or anything other than the OP asking for advice regarding what he should do on his specific situation. Could we get back on-topic, folks? (Start new threads for other topics, if desired.)
Well my car is one of the first 100 made and didn't need to go back to the service center during that time period. I've had things like the cubby shelf installed (came out after I got my car). My car is just one out of 20,000 though.
We know the car is designed well and seems to be well built (crash tests) but QC and other issues seem to still be an issue. There hasn't been a new car company attempting what Tesla is doing in decades so not much to compare it to other than established brands with decades of experience. That doesn't give Tesla a free pass as they have to be better than everyone else to succeed but does put it in context. It is how Tesla responds to these issues and if they are working to reduce them that should be the main focus at this point.
looks pretty bad in that pic, these types of things should certainly be addressed by Tesla, if it takes too long, start the Lemon Law procedure and get a new one...
as for paint chips and such I think that's part of a demo car purchase...
as for paint chips and such I think that's part of a demo car purchase...
You should work for the Tesla service center. You would be good in the position...just keep telling the customer that everything is fine. "No worries...it's barely noticeable". It's easy to critique someone else but let's see how happy you are when your car shows up. I guarantee you that if you had mine it would be a BIG DEAL to you. What you can't see easily from the photo is that the bottom of the hatch lid was actually flared out past the bottom piece. Even the service manager said this didn't look right. You seriously have to be blind not to see the misalignment here.
Anyway...what it boils down to is that I was promised a car in "like new" condition and was told REPEATEDLY that the car would be indistinguishable from a new car aside from the display reading 10,000 miles (which it didn't--it had 11,000 miles on it when they delivered it to me). I didn't raise a stink about the additional THOUSAND miles the car had on it when it was delivered...I let that one go.
As you wish http://www.teslamotorsclub.com/showthread.php/21501-How-Many-Service-Center-Visits-Have-You-Made
New owners please visit this poll.
Yeah, I'd expect a bit of wear (like paint scratches, chips) as part of getting a demo unit, but that trunk alignment is way out of whack. All that said, Tesla said they'd fix the paint issues, so obviously it should be done. Tesla needs to set realistic expectations here and it appears they were a bit optimistic and also given that they had to switch body shops that was an unexpected delay.
Seems that there's a couple options here:
1. Either accept the car as is.
2. At some point either Tesla will say "can't be fixed" or johnyoung1234 will say "taking too long" or "can't be fixed as agreed" and refund the purchase.
Either way - hope it all works out!
Hope this gets worked out
- - - Updated - - -
The tax credits would roll into your new car so you could, at a minimum break even. You seem to be adding the tax credits to the car instead of removing them from the $83k, but regardless it would go to your new one.
I agree this kind of nonsense should be seen at the factory, but may I suggest there is also a reason you paid 83k for a 100k car.
- - - Updated - - -
That would be something... if it were true, but it is not.
- - - Updated - - -
The tax credits would roll into your new car so you could, at a minimum break even. You seem to be adding the tax credits to the car instead of removing them from the $83k, but regardless it would go to your new one.
I agree this kind of nonsense should be seen at the factory, but may I suggest there is also a reason you paid 83k for a 100k car.
- - - Updated - - -
That would be something... if it were true, but it is not.
Feel free to correct any incorrect info with details.
Here's where I'm getting my info:
http://stateimpact.npr.org/texas/2013/09/10/why-tesla-lost-the-fight-to-sell-cars-in-texas/
Last edited:
This sounds like (and looks like) the car has been hit. They would have to disclose IF they knew about it. If someone backed into something they wouldn't necessarily know that it happened.
In reading your story I am hearing my grandmother say "Cheap is expensive". At some point you're going to have to realize you paid $23,000.00 less for a car and in that desire to save money, you missed some damage you should have seen, and took a car that was for all intents and purposes used. It happens, but you didn't pay $118,000.00, so one could argue that you got what you paid for. If you're really that upset about it, perhaps they will let you trade for a new car?
- - - Updated - - -
Tesla spent hundreds of thousands to lobby, they just didn't directly buy politicians.
I doubt it. They probably figure they've given me enough of a discount already. I'm not sure how this is going to play out. It's frustrating. I want to add that everyone at Tesla has been nice and understanding so far. Nathan in Rockville is a really nice guy and it's hard to be mad at him or anyone else. It's too bad I can't talk with the body shop directly and ask them why it's so hard to fix the car. Two body shops and no acceptable fix.
Someone asked me earlier which body shop it was and the first one was in Annapolis. That's the one that Tesla isn't using anymore.
- - - Updated - - -
It was never titled previously. It's actually a 2012 VIN but was sold as a "new" 2013 to me.
Exactly. That is how Tesla is selling the cars in their Loaner inventory. They told me that any cars will still be eligible for the tax credit.
- - - Updated - - -
Johny, look up Erick Pinzon, who used to be in the San Diego service center. He told me he got transferred to Rockville. He's a really nice guy and was really involved here locally with local owners. My guess is that guy will probably eventually be promoted to run the Rockville Center.
I disagree. I posted many times before ever mentioning some of the problems my car has had and I still have not posted about all of the problems. People (including me) love their Tesla's. I think this leads many to overlook smaller issues. An example can be found here -http://www.teslamotors.com/forum/forums/no-problems-list
That is a thread for people to post that have "no problems". However. last time I checked there were 15 posts in the thread that actually mentioned a problem (albeit minor in their eyes)! So these posters actually had a problem with the car but felt compelled to post that they didn't. I liken this to the original iPhone. It did some things so well compared to what came before it that most people overlooked its failings. (no app store, no copy/paste/ no 3G, no removeable battery, etc.). No doubt it was a popular phone and Apple changed the wireless phone game, but it still had problems. Some of the customers drank the kool-aid and couldn't possibly admit it wasn't absolutely perfect.
Similar threads
