The Saga continues.....Regretting this purchase

[crunchtime2k]

I want to give you guys an update and get your opinion on how to proceed. Also want to see if other had to go thru this much headache to get the car " correct "

Here is the first bit and should be read before this thread. This will be a LONG post

Terrible experience at Indianapolis Tesla on delivery

Continuing on here , after the ranger came by from the thread above i still had some issues waiting to be resolved at a SC.

I put them off since the front seats needed to be replaced 3/4" rocking slop confirmed by mobile tech and was told it could be a 15 week wait for seats.

fast forward to about 2 weeks ago , i put my 100D on my lift for the first time just to look around. everything looked good except the right front wheel was bent bad! this all started to make sense as the car always drove with the wheel cocked to the left, this was mentioned to them and going to be corrected when the seats came in and a trailer was sent to get the car over to the SC. Upon discovering this wheel damage ( not from me, looks old and i have not struck any potholes since ownership) I called the SC and explained the situation and the relation to the car not driving straight from day 1 , after a little bit of trouble they agreed to replace the wheel and address the other pending issues.

Here is where things get kind of shitty! , i asked for all service records for the life of the car to be sent over since i got it with 2600 miles as " new " , i received a email but noted they started off after a 006 prefix , this lead me to believe i was missing 1-5..... skip the small talk but i was correct.

Now at exec care trying to figure out the history of this car as more and more issues are clear to me.

I asked a few straight and basic questions , has the car been in a collision ... any repairs made to the car prior to me buying? I am told they cannot and will not tell me. It is TESLA policy. Guess what? after some pleading i was able to get a verbal list of repairs performed on the car before ownership , dash taken apart , heater replacement , tire / wheel replacement and some other cooling related issues. This is absolute utter bullshit as i asked the "delivery specialist" in person before signing about this and was told NOTHING was done car is fine.


Fast forward to 5-3-2018 , nice guy shows up with a 2015 85D AP1 loaner. We swap cars, i ask him to inspect 110% as the car has no chips, dents or damage to the body and he agrees and notes it.

He wants to go for a ride and see all the issues. We take a 30-40 min drive going over all the issues he was fantastic as he did hear all the rattles , cocked wheel when going straight , vibration around 30-35 mph , completely dead left front tweeter that the prev mobile guy refused to acknowledge. rattles in door panels with certain musical notes & phone calls resonating door panels. He took hand written notes and seemed 100% genuine and helpful. A++ for him.

Loaner ...... awesome job Tesla ( tags and registration expired 4-20-18 on the loaner, got pulled over for this. Then got stranded the next day as the fob battery died out of nowhere. could not unlock car since its a loaner not linked to my phone. Spent 40 mins on hold for roadside till my battery died on phone. Walked to menards , begged at door to let me buy a battery after hours , thankfully they did and a new 2032 battery fixed it. AC in loaner smelled so strong of urine whenever it was turned on , heat was fine. done and done

Here is the downfall... in a nutshell i get the car back 5-16-18 , i inspect everything closely, right away i notice the right front ultrasonic sensor dust boot is flat out missing , center cap on new wheel is chipped bad , two nice large rock chips on front bumper. (they put 30+ miles on the car) we go for a drive ( same guy that delivered last time) rattles are still there + a new loud rattle in the rear trunk lid. resonance in door panels still present also. high pitched wind noise from b piller that was claimed to be fixed is still there and exactly the same.

They did fix the alignment & new drivers seat is much better + a working tweeter & bulging dashboard that was incorrectly reinstalled at some point prior to my purchase from a prev repair they wont disclose to me. that's about it! At this point i asked how we handle this , do you leave the car or take it back , delivery guy calls the svc mgr "Nick" who told him to leave it and he will call me later to resolve.


Nick did not call later that day or the next day. I had to reach out today to get things moving , i had requested 3 times to speak with him but kept getting pushed off to schedule mobile service again. I have major doubts about the quality of the tech work done at the Indianapolis location based on basic things like delivering a car back with a large easy to spot cover missing, chipped up center cap after transfer to a new wheel , a pillar where tweeter was replaced no longer mates with dashboard correctly and looks off, old and new rattle clearly present and easy to hear.

Mobile service is coming again 5/31/18 , i get to waste more hours of my day...

I know you guys love pics so here are a bunch.

I am on the fence about retaining an attorney and working a buyback. I really just want the car to be correct. It seems 1 thing gets fixed and another broken.


Please read all the service docs i have attached to get more details. Also i noticed they like to lie on these. They stated that they could not reproduce the wheel being cocked to the left when it was clear in video and shown to them . They told me that is because they aligned the car first before road testing.......... to me its a flat out CYA lie.

 

[crunchtime2k]

More pics , what a fantastic 1 month of ownership (sarcasm), also do you guys have extreme orange peel and paint runs around the fender cameras? ( pics attached)

 

[ReturnZero]

We bought an inventory Model X 100D for my wife with about 6000 miles that had a really good discount on it. While it doesn't seem like it was driven as... hard... as yours, it definitely had issues and there were things wrong with it, including seat slop (still on order from November - our seats actually came in but they were damaged during freight so they had to order yet another set, figures), lots of autopilot problems (hardware problems, they replaced the entire system including the main AP2 computer and a few cameras), a bad door latch, quite a few issues with the passenger door alignment, and so on. It was quite the nightmare for the first couple months so I understand what you're going through.

Here's the good news, after quite a few trips to the service center, the car is really good now, not a single issue in months (aside from the seats I guess, but I've been getting updates on those and I know what's up there). Either way, once everything is sorted out you should be in good shape. Now that we're a few months away from all of that, it doesn't seem like such a big deal anymore, and the sizable discount on the vehicle meant I was able to get a 100D instead of the 75D we were planning on ordering.

 

[Snowstorm]

Tesla will try to work it out with you and get things fixed if you cooperate with them. I got an issue with my a pillar on delivery and it all worked out in the end. Be a little patient with them and reasonable. It is a great car and you will love it when the things that needs to be fixed are fixed. If you can, don’t sweat the small stuff too much. I would recommend against litigation unless they are not trying to help at all as that will stop any cooperation from them and usually only the lawyers win. It will take some time.

 

[crunchtime2k]

Tesla will try to work it out with you and get things fixed if you cooperate with them. I got an issue with my a pillar on delivery and it all worked out in the end. Be a little patient with them and reasonable. It is a great car and you will love it when the things that needs to be fixed are fixed. If you can, don’t sweat the small stuff too much. I would recommend against litigation unless they are not trying to help at all as that will stop any cooperation from them and usually only the lawyers win. It will take some time.

I agree with you there , i am trying to work it out. So far its going just lots of back and forth , wasted time on both ends. They operate rather sloppy and inefficient. The amount of money burned on this is just crazy.

I guess what gets me more is the lack of a sorry and how can we make this up to you. Not a single sorry. I constantly have to followup to get things moving. it gets old!

 

[dethman]

sorry for your troubles. tesla has turned the joy of buying a new car into a nightmare for you. the vision of the company is great, but i just can't believe how they treat their customers. i'm having second thoughts about my MX purchase to be honest after reading on this forum about how poor their customer service and support is. unfortunately they already have my deposit (actually 2 deposits since they still haven't refunded me the one for my cancelled MS).

 

[Barklikeadog]

Good grief... How could you not notice the shipping containers painted on the side of the car?

 

[crunchtime2k]

sorry for your troubles. tesla has turned the joy of buying a new car into a nightmare for you. the vision of the company is great, but i just can't believe how they treat their customers. i'm having second thoughts about my MX purchase to be honest after reading on this forum about how poor their customer service and support is. unfortunately they already have my deposit (actually 2 deposits since they still haven't refunded me the one for my cancelled MS).

From what i understand support in california is great. Sadly i moved from Los Angeles to Indiana about a year ago.

 

[nexusone]

I've been locked in battle with Tesla since I took delivery of my ModelS. I have slowly made progress but they are a disaster in so many ways.

Get an attorney involved. Don't wait. Also start tweeting and tagging elon and tesla in them. They hate that.

 

[JayyyDeee]

Tesla is easily the most incompetent and ineffiecnt company I have ever dealt with. I have caught them lying to my face and dropping the ball more times then I can count.

My story is just as bad as yours although my cars condition wasn't as bad

See how my thread went from happy to sad and thats only half the issues I have had with Tesla
My Inventory Delivery on Dec 8th :)

 

[JayyyDeee]

sorry for your troubles. tesla has turned the joy of buying a new car into a nightmare for you. the vision of the company is great, but i just can't believe how they treat their customers. i'm having second thoughts about my MX purchase to be honest after reading on this forum about how poor their customer service and support is. unfortunately they already have my deposit (actually 2 deposits since they still haven't refunded mie the one for my cancelled MS).

Thats the kinda of customer service experience you can expect from them.

Checkout my story and see how quickly I turn sour
My Inventory Delivery on Dec 8th :)

Also FYI Ive been waiting for a front license plate mount for 8+ weeks now. They originally told me 4 weeks and when 6 weeks went by they no one had bothered to contact me so I called them and they said they were waiting on parts (although I wouldn't be surprised if they forgot to order it all together...wouldn't be the first time they did that to me or they first time the lied about it). The only way I can get any info about the status of anything is by pestering them which isn't right. *this is the type of service you can expect from Tesla*

Also to your point anyone can have a good vision but talking the talk isn't worth jack unless you walk the walk. I can say I have visions of becoming a professional body builder but eat nothing but Mcdonalds

 

[whitex]

@crunchtime2k . How deep was the discount that you didn't walk away from the car at delivery? I get the "money was transferred" before delivery, but what's the worst that happens if you refuse delivery?

 

[crunchtime2k]

@crunchtime2k . How deep was the discount that you didn't walk away from the car at delivery? I get the "money was transferred" before delivery, but what's the worst that happens if you refuse delivery?

It was $9000 , but the sales person who was fantastic all around and still is told me the car is pristine and the discount was for mileage and expect the car to be just like new. I wanted to walk away and tried i was told it was a done deal because of the purchase agreement I signed the day earlier despite not signing for delivery. At that point during delivery they brought a couple managers over as I was pissed off and told me they would get the issues taken care of. I guess I am half way there at this point. It just seems like I’m working with such incompetent people. If you work in service for 3+ years on just a couple models you should know them inside out and do a spectacular job with fit and finish especially considering the customer is complaining about such issues. The whole process is just full of *sugar* all around . Service advisor gives your the warm and fuzzy , tells you it’s all good. Get the car back half the stuff is fixed , half not , 1-2 new issues created from the guys working on it. Rinse and repeat.


It’s a cool car and I do like it ALOT

 

[mmmk]

Tesla reps and sales folks lying is nothing new. I have an inventory S that has been to the SC at least 2 times and had a ranger visit in the first year to fix warranty issues like sloppy interior trim and warping center screen.

It seems like you've had some remarkably crappy luck though even with the loaner situation. To their credit the repair folks I've dealt with seem to have done everything they can to help and cover a lot under 'goodwill'. I can understand though that at some point it's just too much.

 

[Jpballer88]

You need a fourth option:
"Waste time on bitching in this forum"
If you consider getting the car fixed and washed is a waste of time... What are these posts then ? It certainly don't help you fix anything.

It brings awareness to issues the Tesla community is dealing with their Tesla. You commenting on his post simply contradicts your own thought.

 

[RogerHScott]

From what i understand support in california is great. Sadly i moved from Los Angeles to Indiana about a year ago.

I moved from California to Indiana 27 years ago. Unfortunately, I can only tell you that it gets a little bit better with time

 

[BrokerDon]

Sorry your "inventory" purchase has been so frustrating. We bought our March 2015 built "fully loaded" 2015 P85D in July 2015 with 2,900 miles on it with a $13,000 discount. It was in great condition with just some blemishes on the Turbine wheels which they resolved... and a couple of other minor issues they resolved after we purchased. A couple other things have needed repairs in the past 28 months and our Tesla SC has been awesome. Hope you experience turns around.

 

[outie]

Sorry to hear about your ongoing issues. There were issues with my brand new Xs, so I can see how frustrating this could be. While Tesla will try to fix everything, at some point it just becomes an annoyance to deal with. The worst part is that now the model 3s are out my local SC does not even have loaners. It matters because I need a Model X to fit my 3 kids and all their stuff, and it's a pain to transfer kids stuff / car seats back and forth every time I go in. Then in a likely situation for every 3 issues they fix a new one is introduced (exposed tape, scratches, misalignment, etc.) I've given them the benefit of the doubt and replaced the old X with a new X. I originally thought the 2018 was much better but after 1 month+ it has became apparent that some things don't change.

 

[micjh18]

OP- sorry to hear about your experience. As I have had a number of experiences with the Indy team, all positive, I would say let them try to make it right for you. Can totally understand where you are coming from though!

 

[Uncle Paul]

While I understand that there are quite a few issues with your discounted used Tesla purchase, claiming that Tesla is the worst, is a bit over the top.

All auto manufacturers have issues like this. They, for one reason or not, end up with a less than pristine vehicle with some miles on it and a storied history. They shine it up, go over it mechanically and sell it as a demo, used, pre-owned, loaner, executive car or some such. They rarely will disclose all the negative things about it, as honestly, sometimes the ones selling the car do not know all the details themselves. While they should know this, they are often just tasked with getting the thing sold, and told to let service take care of any push back.

They deal with hundreds of thousands of cars, and each one of them has it's own story. Items that have happened going down the assembly line, in testing, in storage, in shipment, in delivery prep. Lots and lots of issues that need to be addressed in the early stages of a cars life.

Everybody wants to do a good job, but not everybody does.

Your frustration is understandable. Sounds like your Tesla was abused or in an accident by someone other than Tesla. They are stuck with trying to get it back into shape, and may themselves be un-aware of all that the car has gone through before you ordered it.

As your experience is worst than most, perhaps the best course of action is to let Tesla work through all these issues and bring your car back to the condition you expected. Not all that fun for you, but other than magic, I do not know any way to accomplish your goal.

Al least they are now accepting responsibility, dispatching Rangers, providing loaners and continuing to work their way through each item.

As a consolation to you, I have seen posts like these on many other manufacturers forums. Believe it is the nature of the automotive industry. Most all the customers are satisfied, but occasionally one like yours slips through the cracks. If you would look at the Corvette forums you will realize that this could have turned out much much worse.