Ouch. In retrospect (20:20 hindsight) if would have been quicker to Google it, get in the car and charge the phone or at least use the car browser.
You are missing the fact i could not get into the car at all.
You can install our site as a web app on your iOS device by utilizing the Add to Home Screen feature in Safari. Please see this thread for more details on this.
Note: This feature may not be available in some browsers.
Ouch. In retrospect (20:20 hindsight) if would have been quicker to Google it, get in the car and charge the phone or at least use the car browser.
You are missing the fact i could not get into the car at all.
Not at all, but I did assume your phone has internet browsing ability (before the battery died of course), so maybe that's where I went wrong.You are missing the fact i could not get into the car at all.
So others won't have to go through this crap, and maybe wait until Tesla cleans up their acts?You need a fourth option:
"Waste time on bitching in this forum"
If you consider getting the car fixed and washed is a waste of time... What are these posts then ? It certainly don't help you fix anything.
It’s amazing how so many people here will try to make excuses for a terribly run company selling 6 figure cars. Tesla needs to get their act together that’s the bottom line . My time is valuable and should not be spent going in circles having elementary level issues fixed that should of never left the factory let alone caught before the sale.Not at all, but I did assume your phone has internet browsing ability (before the battery died of course), so maybe that's where I went wrong.![]()
I've never had to hold more than 1 minute to get someone on Tesla's national service line. Am I just lucky?
It’s amazing how so many people here will try to make excuses for a terribly run company selling 6 figure cars. Tesla needs to get their act together that’s the bottom line . My time is valuable and should not be spent going in circles having elementary level issues fixed that should of never left the factory let alone caught before the sale.
Not making excuses, just offering some hindsight. If the phone battery is running low, I'd be searching Google or even make a quick post here on TMC, maybe someone viewing at the time could help. While Tesla should have caught the low battery, it happens - I had a non Tesla rentals where the fob died a couple of times. I also had one with expired plates. Mistakes happen. As for googling the answer, I do it with every company, Google it first before calling support is just faster and therefore more efficient for me. I usually leave the difficult questions I can't find answers to quickly for support.It’s amazing how so many people here will try to make excuses for a terribly run company selling 6 figure cars. Tesla needs to get their act together that’s the bottom line . My time is valuable and should not be spent going in circles having elementary level issues fixed that should of never left the factory let alone caught before the sale.
The worst part is that now the model 3s are out my local SC does not even have loaners. It matters because I need a Model X to fit my 3 kids and all their stuff, and it's a pain to transfer kids stuff / car seats back and forth every time I go in.
Tell me about your experience and the process if you would please!I bought a brand new ModelS. Worst car I've ever bought and the worst customer service experience I've ever had with a car. Tesla are now working on buying the car back. That should probably take another month.
The build quality and quality control are astonishingly poor. The interior of a new Honda Accord is superior, seriously, go compare them. I'm actively encouraging people I know to NOT buy Teslas based on my own experience. If Porsche or someone else that knows how to build a quality car had a viable competitor available NOW I would roll the dice on that instead.
Get an attorney. Go crazy and get your money back.
Purchased an inventory P90DL, had issues, after many (many) trips to SC filed lemon law paperwork which eventually lead to Tesla buying the car back. Keep records and don't wait to file your Lemon Law paperwork. It is a SLOW process but it will get their attention. Best of luck.
Me too! I have a car that has been sitting in service for about 50 days now with 6 different paint jobs.Tell me about your experience and the process if you would please!
Make a service appointment. Get a tech to drive your car with you and verify the problems. Schedule to bring the car back at a later date. Get a copy of the service paperwork where the tech just verified your problems. DOCUMENT EVERYTHING. Dates, times, names. Take photos of everything. error messages. things that aren't right. Take videos of problems happening. Make recordings of the noises. Document everything you can. Get the contact information of the service manager for you service center. Start complaining to them everytime something happens. Tell them that you have confirmation of the problem from a Tesla Tech. Start sending them samples of your documentation. photos. videos. recordings. Start tweeting @elonmusk and @ tesla. Don't be a jerk. Ask for help but be direct that you know you have problems that shouldnt be happening. Start including some of your documentation. There is nothing more motivating than more bad PR right now. Persistence is key.
Eventually, they will want your car for a while. Make sure you get a loaner. Then you're at their mercy to decide what they are going to do. Lemon Laws are pretty clear about triggers and remediations.
Get an attorney involved.
Go to a Tesla sales center and start complaining about your problems and asking lots of questions. Make sure it's busy. Make sure you get attention from other potential customers. You only have to cost them a couple of sales to make the cost of solving your problem the cheaper option. Be prepared to show other potential customers your videos and photos and documentation. Scaring someone off from a 100k purchase is pretty easy.