The Tesla-approved body shop turned off mobile app access

[David99]

Same here. The body shop turned off remote access and they asked to unplug the dash cam. I think that's reasonable.

 

[AllenWong]

I was about to write that summon wouldn't work unless the key was in proximity, but the key is in proximity...

Summon doesn't work if your iPhone isn't near where your car is. But it would work if you used Remote S...

 

[Caligula]

And how is that supposed to prevent injury to the car when the tech jumps and knocks the tool into your $100K aluminum body work when the horn honks or the moon roof suddenly opens for no apparent reason?

That really has nothing to do with my point. I'm simply stating that it shouldn't be possible to "lose a finger" in the pano roof.

 

[Krugerrand]

Not that I'd do that without telling them, but it can't be turned back on remotely Has to be done from the car.

That's a problem?

 

[Barry]

I called them this morning. They said they've had some issues with cars being damaged from remote operation, such as opening the liftgate. Wasn't aware that could be done remotely. Maybe an issue with another car.

I didn't say it was a problem. Your earlier statement suggested it could be turned back on remotely.

 

[Max*]

Summon doesn't work if your iPhone isn't near where your car is. But it would work if you used Remote S...

Too bad there is no Remote S for Android :/

 

[MassModel3]

Too bad there is no Remote S for Android :/

And suddenly those last few posts make more sense! I totally forgot about the mega-cool app for the drinkers of the Steve Jobs Kool-Ade. :biggrin:

 

[int32_t]

Horror stories: Took my car to a local garage and they took it for a spin...

There's a video in there somewhere too.

 

[brucet999]

Can you keep the car on Valet Mode while the body shop works on the car? That would prevent a body shop employee having "fun" with the car.

Also prevents their opening the frunk, thus preventing completion of front-end work. My clear bra installer had to call me to take it out of Valet mode for that reason.

- - - Updated - - -

 

[Super_Popular]

Earlier this week, I took my MS in for a long-awaited (parts delay from Tesla) repair/replacement of a damaged quarter panel. Last night, I thought I'd ping the car via the mobile app to see exactly where it was, etc.

On the app, a box popped up, "Mobile App Remote access is OFF," with instructions on how to turn it back on via the 17" screen.

I haven't called the body shop, but am considering doing so. Why would they turn mobile app access off? Do you think they have the right to do this?

Tesla trains them to do this so you are no honking the horn or starting the car. It's for safety reasons. I asked the same thing and that is what I was told.

 

[Zroiron]

Many Tesla service centers (and by extension, Tesla-approved body shops) will disable remote access for the reasons mentioned above (horn, sunroof, lights, etc.) In the early days, too many people did stupid things.

Tesla Service Centers will also disconnect dash cams while the car is in for service. They don't want cams recording anything in the shop that be considered secret.

 

[eye.surgeon]

The right to privacy for employees has more to do with that policy than hiding any type of secret at the Tesla service center.