I'm not kidding. See screenshot of email below:i can't tell if he's kidding or not
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I'm not kidding. See screenshot of email below:i can't tell if he's kidding or not
my apologies i thought it was a joke i wasn't privy tooI'm not kidding. See screenshot of email below:
No need to apologize! And sorry if my reply was terse; just wanted to quickly get that posted for you to seemy apologies i thought it was a joke i wasn't privy too
I sure hope so. I'll update this thread with progress on my situation as it evolves.I believe Elon's reply was a serious one, he is implicitly acknowledging that the issue is real, and that he has passed on the issue to Tesla engineering to address.
Thanks, me too. Stay tuned for updates.I'm glad you got a response.
I would suggest you let them know; if more people raise the issue, then perhaps they'll recognize it's a design flaw or manufacturing defect that needs to be addressed.I too noticed the seats on my Model X have had a slight rock since day one. I've been meaning to complain to my service writer about them but haven't said anything yet since I figured it was a minor issue and that they would eventually come up with a fix for it.
Thanks everyone for the responses. I actually have a service invoice that states they observed the rocking motion that @DougH also noted, and says that the repair may not fix the issue (see below). Not sure if they are saying that because they think I'm too heavy for the seat, but it would seem that they're admitting they can't correct the issue.
If you read the full thread, you'll see that the weight discussion happened over the phone with the SC manager, not in the service invoice. I shared this screenshot to show that they observed the movement and suggested replacement (I don't believe they would have suggested a full replacement of the seat if it was simply tolerance).Nothing about your weight or that seat is overloaded.
If you read the full thread, you'll see that the weight discussion happened over the phone with the SC manager, not in the service invoice. I shared this screenshot to show that they observed the movement and suggested replacement (I don't believe they would have suggested a full replacement of the seat if it was simply tolerance).
Yes; they had the vehicle for a week, even replaced parts of the seat previously. However, the issue persists. They sent the rangers out to my office to take the video and assess the situation at my convenience.Have SC actually had a chance to look at it? Description says that their conclusions are based on video you provided.
It's definitely rocking, not flex of the seat. I'd estimate (from the video the ranger took) that the movement is around 1-2 centimeters of movement when observing at the top of the seat (which means the movement at the base of the seat is less, but still too significant to be just flex).Not that I've seen it, but are you mistaking "rock" vs "flex?" To me, "rock" implies instability whereas "flex" implies stress of materials (hopefully) remaining within normal limits. A straight metal bar can exhibit minor flex when put under stress, but may not necessarily be in danger of breaking. I would assume joints are even more prone to rock/flex as they are normal points of articulation.
It's definitely this. Imagine you're sitting in a lawn chair, and as you sit down, it wasn't fully extended, so that when you sit down, it rocks into place. This is the feeling that happens whenever I accelerate in the vehicle, or when I brake (the inverse, in that the seat feels as if it's rocking forward).If something is rocking, say due to loose bolts, then that is bad too because (a) it can cause bolts to quickly loosen further and/or (b) it can cause hardware to prematurely fail due to stressing components in ways it wasn't designed to handle.
Yes; they had the vehicle for a week, even replaced parts of the seat previously. However, the issue persists. They sent the rangers out to my office to take the video and assess the situation at my convenience.
I had a loaner MX for that week (which was a sweet looking White P90D with the cold weather package). Didn't observe this issue the entire time I had that loaner vehicle. Wonder if the cold weather package has better/more secured seats?!It appears SC is saying that your seat is within tolerances and new one may not address your complaint (they maybe wrong about that as seats go through revisions as well). See if you can test drive one of their loaners and see if you experience the same thing.
I had a loaner MX for that week (which was a sweet looking White P90D with the cold weather package). Didn't observe this issue the entire time I had that loaner vehicle. Wonder if the cold weather package has better/more secured seats?!
Kind of true . . .Ummm.... any doctor will tell you it's not only heavy, it's obese.... unless you're about 6'10":
http://cdn.builtlean.com/wp-content/uploads/2013/06/Bmi-chart-big.jpg
But that's not the issue. Most people are fat and the seats should be able to hold fat people without issue.