I'm with Rice on this one. It's, once again, pretty poor communication by Tesla that causes so much (unnecessary) hostility and worries.
Elon obviously knew of the inefficiency problem. The Delivery Specialists obviously didn't. How hard would it have been to inform them so they could say to people taking delivery now:
"You're one of the very first P85D owners. We're still tweaking the Normal mode which means that for now you'll experience unnecessarily high energy consumption on long drives. We'll fix this soon with an OTA update."
I mean would that had made anyone not take delivery??? Also, do they really not think buyers of this car are not smart enough to put one and one together??? (Normal mode missing from menu + unusually high Wh/mile numbers). I mean a lot of buyers now are going straight from a RWS Model S.
Tesla rehiring Reyes has NOT helped their communications strategy, which is by far their weakest quality.
On an unrelated note: Merry Christmas all TMCers!
I definitely agree with you that once again, Tesla failed with respect to communication. A little communication would have gone a very long way here.
I'm not sure if this is the way you meant this or not, but I want to address one aspect of what you wrote.
When you wrote: "Also, do they really not think buyers of this car are not smart enough to put one and one together??? (Normal mode missing from menu + unusually high Wh/mile numbers). I mean a lot of buyers now are going straight from a RWS Model S."
I think you were saying that if they had explained it to us, we would have believed them, and it wouldn't have caused anyone to not buy the car.
But if, by some chance, you are saying that we should have been able to put 1 and 1 together on our own, and realized that's all it was, let me say this:
a) Someone here did post that thought yesterday, hours before Elon Musk's tweet
b) While that was a possibility, there was also the possibility that Tesla had just "changed their mind" about giving us a normal mode, and that we were going to be stuck with this worse than expected range. I mean why would we think that the halo car would launch from day one with such a key feature under-delivering in such an obvious way with no one from Tesla saying a word about it? Their silence was a very good reason for us to think something really was amiss.
I spent much of yesterday really worried about the range issue. My P85D is to be delivered today. I have been the one pushing to buy the Tesla from the beginning. My wife, who will be driving the car quite a bit, is much less enthused about the whole thing, largely due to the cost, than I am. She is also much more worried about range issues. I hadn't even told her about all the lousy range reports that had been coming in yesterday! (As luck would have it, our schedules didn't allow for us to see each other much yesterday.) I was going to let her know what was going on, but it was going to be a scary conversation that almost certainly would have included her making comments like "why are we buying this car." I am very relieved that when I tell her about all of this now, I can also tell her about the eventual software update. But it would have been nice to not to have to worry at all.