TMC is an independent, primarily volunteer organization that relies on ad revenue to cover its operating costs. Please consider whitelisting TMC on your ad blocker and becoming a Supporting Member. For more info: Support TMC

trim issues / software update on newly-delivered vehicle - help, please!

Discussion in 'Model 3: Ordering, Production, Delivery' started by Horizonjob, Nov 4, 2019.

  1. Horizonjob

    Horizonjob Member

    Joined:
    Feb 22, 2019
    Messages:
    16
    Location:
    Scottsdale
    Hi, new Tesla owner here. I picked up my car last Friday, and despite my best effort to check out the car before bringing it home, I saw several fit and finish issues when I got home and spent several hours learning more about my vehicle. Specifically, I saw a sensor by the rear wheel well that wasn't installed quite flush and my two rear doors' chrome trim does not line up with the back of the car's fixed trim.

    I scheduled a mobile service call for next week (about two weeks sooner than going to the service center). Will this person have the ability to do most trim fixes? I heard that the door alignment involves adjusting the strike plate which is held by two torx bolts, which sounds pretty straightforward, while the sensor is in the same area that Tesla is now putting speakers to generate noise for pedestrians, for which there should be fairly straightforward access. (See youtube video on disconnecting them, though I am fine with them.) Is Tesla responsive to these kinds of issues?

    Secondly, the car came with software v. 9 on board. I went on the online chat this morning to ask about it and it sounded like I would be getting it today (i.e., it would be pushed to me), but then when it didn't happen and I followed up, another support person this afternoon said it is sent out randomly in batches and could take weeks. Is that true?

    Thanks.
     
  2. rtshefe

    rtshefe Member

    Joined:
    Oct 11, 2019
    Messages:
    321
    Location:
    NC
    I have to be honest..I dont think those problems are even worth complaining about but thats me. the software..yes I would ask for them to push an update.
    im waiting 10 weeks for my performance, its going to take a hell of a lot than minor fit issue to make me bring it in for service.
     
  3. thefortunes

    thefortunes Active Member

    Joined:
    Jun 14, 2013
    Messages:
    1,020
    Location:
    Wisconsin
    #3 thefortunes, Nov 4, 2019
    Last edited: Nov 4, 2019
    I WILL pick up our 3 this Wednesday and when I asked what firmware version it would have I also heard V9.

    The DS I spoke with recommended that you name the car - that apparently helps push the update (yes, I am skeptical, but what's to lose).
     
  4. OverEZPZ

    OverEZPZ Member

    Joined:
    Sep 28, 2019
    Messages:
    91
    Location:
    SF Bay Area
    I took delivery of my first M3 on 9/30, and the update was sent to my car on 10/17. It was totally random, just appeared in my Tesla app one day.
     
  5. dandrewk

    dandrewk Supporting Member

    Joined:
    Jun 25, 2019
    Messages:
    1,193
    Location:
    Marin County, CA
    Those of you who took delivery with firmware v9.x: Was the car manufactured before v10 went live?

    I have a hard time believing that the latest firmware isn't incorporated in recently manufactured Model 3s, but it wouldn't shock me.
     
  6. K1Woods

    K1Woods Member

    Joined:
    Jul 12, 2017
    Messages:
    105
    Location:
    Collegeville, PA
    took delivery on Saturday with v9. The frustrating aspect is that I traded in my '14 Model S with v10.
     
  7. dandrewk

    dandrewk Supporting Member

    Joined:
    Jun 25, 2019
    Messages:
    1,193
    Location:
    Marin County, CA
    Thanks. Could you please tell us the manufacture date? It should on the label on lower part of the B pillar and Monroney label.
     
  8. K1Woods

    K1Woods Member

    Joined:
    Jul 12, 2017
    Messages:
    105
    Location:
    Collegeville, PA
    October 2019...

    IMG_0760.jpeg
     
    • Informative x 1
  9. cjhudson101

    cjhudson101 Member

    Joined:
    Jul 30, 2019
    Messages:
    53
    Location:
    Lynnwood, WA
    It's probably based on when the MCU was manufactured. Most likely before V10 was widely available. They're not going to spend time during assembly to update the firmware since they're trying to produce the car as fast as possible. :)

    Even the MCU manufacturer probably sticks with a known good build of the firmware which is probably only updated at certain intervals.
     
  10. dandrewk

    dandrewk Supporting Member

    Joined:
    Jun 25, 2019
    Messages:
    1,193
    Location:
    Marin County, CA
    It will be interesting if cars coming off the line this month (or later) will have V10.

    I read elsewhere that you have to name your Model 3 in order to get the update. I suspect all that does is ping your account and then Tesla's computers will check for latest firmware versions.
     
    • Like x 1
  11. Cronn

    Cronn Member

    Joined:
    Oct 11, 2019
    Messages:
    106
    Location:
    Texas
    I’m suppose to pick mine up this week I’ll report back with what I find LR AWD white/Black
     
    • Like x 1
  12. K1Woods

    K1Woods Member

    Joined:
    Jul 12, 2017
    Messages:
    105
    Location:
    Collegeville, PA
    no, that doesn't work. I've renamed mine a dozen times since delivery - lol. Even though I knew it wouldn't work as that rumor spread in the Model S forums earlier in the year - was just a single coincidence. I wouldn't worry about it, enjoy the car - the update will come. Worse case schedule a service appointment for a software push.
     

Share This Page

  • About Us

    Formed in 2006, Tesla Motors Club (TMC) was the first independent online Tesla community. Today it remains the largest and most dynamic community of Tesla enthusiasts. Learn more.
  • Do you value your experience at TMC? Consider becoming a Supporting Member of Tesla Motors Club. As a thank you for your contribution, you'll get nearly no ads in the Community and Groups sections. Additional perks are available depending on the level of contribution. Please visit the Account Upgrades page for more details.


    SUPPORT TMC