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trim issues / software update on newly-delivered vehicle - help, please!

Horizonjob

Member
Feb 22, 2019
17
9
Scottsdale
Hi, new Tesla owner here. I picked up my car last Friday, and despite my best effort to check out the car before bringing it home, I saw several fit and finish issues when I got home and spent several hours learning more about my vehicle. Specifically, I saw a sensor by the rear wheel well that wasn't installed quite flush and my two rear doors' chrome trim does not line up with the back of the car's fixed trim.

I scheduled a mobile service call for next week (about two weeks sooner than going to the service center). Will this person have the ability to do most trim fixes? I heard that the door alignment involves adjusting the strike plate which is held by two torx bolts, which sounds pretty straightforward, while the sensor is in the same area that Tesla is now putting speakers to generate noise for pedestrians, for which there should be fairly straightforward access. (See youtube video on disconnecting them, though I am fine with them.) Is Tesla responsive to these kinds of issues?

Secondly, the car came with software v. 9 on board. I went on the online chat this morning to ask about it and it sounded like I would be getting it today (i.e., it would be pushed to me), but then when it didn't happen and I followed up, another support person this afternoon said it is sent out randomly in batches and could take weeks. Is that true?

Thanks.
 

rtshefe

Member
Oct 11, 2019
321
255
NC
I have to be honest..I dont think those problems are even worth complaining about but thats me. the software..yes I would ask for them to push an update.
im waiting 10 weeks for my performance, its going to take a hell of a lot than minor fit issue to make me bring it in for service.
 

thefortunes

Active Member
Jun 14, 2013
1,079
1,269
Wisconsin
I WILL pick up our 3 this Wednesday and when I asked what firmware version it would have I also heard V9.

The DS I spoke with recommended that you name the car - that apparently helps push the update (yes, I am skeptical, but what's to lose).
 
Last edited:

OverEZPZ

Member
Sep 28, 2019
102
73
SF Bay Area
I took delivery of my first M3 on 9/30, and the update was sent to my car on 10/17. It was totally random, just appeared in my Tesla app one day.
 

dandrewk

Supporting Member
Supporting Member
Jun 25, 2019
1,225
881
Marin County, CA
Those of you who took delivery with firmware v9.x: Was the car manufactured before v10 went live?

I have a hard time believing that the latest firmware isn't incorporated in recently manufactured Model 3s, but it wouldn't shock me.
 

K1Woods

Member
Jul 12, 2017
127
110
Collegeville, PA
October 2019...

IMG_0760.jpeg
 
  • Informative
Reactions: dandrewk

cjhudson101

Member
Jul 30, 2019
53
30
Lynnwood, WA
Those of you who took delivery with firmware v9.x: Was the car manufactured before v10 went live?

I have a hard time believing that the latest firmware isn't incorporated in recently manufactured Model 3s, but it wouldn't shock me.

It's probably based on when the MCU was manufactured. Most likely before V10 was widely available. They're not going to spend time during assembly to update the firmware since they're trying to produce the car as fast as possible. :)

Even the MCU manufacturer probably sticks with a known good build of the firmware which is probably only updated at certain intervals.
 

dandrewk

Supporting Member
Supporting Member
Jun 25, 2019
1,225
881
Marin County, CA
It's probably based on when the MCU was manufactured. Most likely before V10 was widely available. They're not going to spend time during assembly to update the firmware since they're trying to produce the car as fast as possible. :)

Even the MCU manufacturer probably sticks with a known good build of the firmware which is probably only updated at certain intervals.

It will be interesting if cars coming off the line this month (or later) will have V10.

I read elsewhere that you have to name your Model 3 in order to get the update. I suspect all that does is ping your account and then Tesla's computers will check for latest firmware versions.
 
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Reactions: Cronn

K1Woods

Member
Jul 12, 2017
127
110
Collegeville, PA
I WILL pick up our 3 this Wednesday and when I asked what firmware version it would have I also heard V9.

The DS I spoke with recommended that you name the car - that apparently helps push the update (yes, I am skeptical, but what's to lose).

no, that doesn't work. I've renamed mine a dozen times since delivery - lol. Even though I knew it wouldn't work as that rumor spread in the Model S forums earlier in the year - was just a single coincidence. I wouldn't worry about it, enjoy the car - the update will come. Worse case schedule a service appointment for a software push.
 

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