UK 2022 Orders to Delivery inc the shipping thread for posts with no shipping news

[Terry F]

I know people are very keen to get into their new car (so am I if/when I get a VIN) but I would expect that every car that comes of a ship needs a bit of TLC to remove the driver's seat cover, steering wheel cover, handle protectors, black window surround protectors, check for damage and who knows what else before the car is ready to hand over to a customer. Even if this takes only 15 mins per car when you have several hundred, or maybe thousand cars to process, they can't all be ready on the same day! Those being transported onwards probably get this done at the delivery location, so switching to a Southampton collection probably adds a bit more work for the Southampton based Tesla guys. As they say, patience is a virtue!

 

[Mrklaw]

understood. But then you'd also expect they'd know there are 8-10 boatfuls of cars arriving for Q1 deliveries and to have their bloody collection centre ready to receive them. Or if they know it won't be, tell us in advance that it will be Kent instead so we can make a decision, rather than arranging insurance and time off around location A then changing it.

They did the same thing last year too

 

[kompkar]

So I placed my Model 3 SR order (UK) earlier today, paid £100 and applied for finance with Blackhorse as directed in Tesla website. Blackhorse declined finance.
I called Tesla now and asked them to close the order and refund £100.
Tesla Customer Service told me they cannot refund the £100.
What a joke !! - it's been only about 4hrs for all of this to transpire and now Tesla wants to keep the £100 !!!
Gotta say - the car might be good, but the Customer service is b*llsh*t !!!!

 

[Gee.]

Order SR, no options, midnight silver 11/11.

Yesterday account showed February as estimated delivery for the first time.

Just changed to estimated 2nd to 16th March.

Does this definitely mean it will be 22 plate? Or will they all be registered earlier?

 

[CaptainCalm]

Order SR, no options, midnight silver 11/11.

Yesterday account showed February as estimated delivery for the first time.

Just changed to estimated 2nd to 16th March.

Does this definitely mean it will be 22 plate? Or will they all be registered earlier?

Should be a 22 plate

 

[Chanser]

So I placed my Model 3 SR order (UK) earlier today, paid £100 and applied for finance with Blackhorse as directed in Tesla website. Blackhorse declined finance.
I called Tesla now and asked them to close the order and refund £100.
Tesla Customer Service told me they cannot refund the £100.
What a joke !! - it's been only about 4hrs for all of this to transpire and now Tesla wants to keep the £100 !!!
Gotta say - the car might be good, but the Customer service is b*llsh*t !!!!

It says the £100 is non refundable.

 

[mutthouse]

I’m now committed. Well at least by more than £100.

View attachment 764404

nice did you get for 449? I feel 'robbed' having spent 499 only 2 weeks ago.

 

[milesr3]

nice did you get for 449?

I did. It prompted me to order one before they put the price back up!

 

[kompkar]

It says the £100 is non refundable.

Yeah - but I could not complete the order either as Tesla’s finance partner declined - Tesla can’t have it both ways……hoping common sense will prevail!

 

[Zilla91]

Try getting finance from elsewhere or going down the lease route

 

[Mrklaw]

call them and say distance selling regs so give you the refund.

 

[Rirawin]

Finally my status has now changed to delivery estimate of March 2nd to March 16th for my RWD. Model has changed from "Model 3" to "2022 Tesla Model 3". VIN has also been assigned! For those interested I ordered a RWD/MSM/19" Sport wheels/Black interior/EAP back in December 4th 2021. Collection will be from Bristol Cribbs. Hopefully those who also ordered RWDs will be getting their estimation dates and VIN soon too! as up until now it's been dominated by LR AWDs

 

[yessuz]

Yeah - but I could not complete the order either as Tesla’s finance partner declined - Tesla can’t have it both ways……hoping common sense will prevail!

Did you go through third party website or applied directly via tesla website?

 

[73henny]

So I placed my Model 3 SR order (UK) earlier today, paid £100 and applied for finance with Blackhorse as directed in Tesla website. Blackhorse declined finance.
I called Tesla now and asked them to close the order and refund £100.
Tesla Customer Service told me they cannot refund the £100.
What a joke !! - it's been only about 4hrs for all of this to transpire and now Tesla wants to keep the £100 !!!
Gotta say - the car might be good, but the Customer service is b*llsh*t !!!!

Tell them you want to cancel the order and to refund your deposit under distance selling regs.

 

[MrT3]

call them and say distance selling regs so give you the refund.

It's the Consumer Contracts Regulations these days but yes the principle is the same. It potentially wouldn't apply if you had gone for a test drive first though.

However withholding a deposit also isn't allowed, even if they state it is non-refundable, if Tesla has recovered their loss by selling to someone else. Given that the order would go to someone else who pays full price then they aren't out of pocket and therefore have to return your deposit.

 

[Mrklaw]

It's the Consumer Contracts Regulations these days but yes the principle is the same. It potentially wouldn't apply if you had gone for a test drive first though.

However withholding a deposit also isn't allowed, even if they state it is non-refundable, if Tesla has recovered their loss by selling to someone else. Given that the order would go to someone else who pays full price then they aren't out of pocket and therefore have to return your deposit.

Thanks - didn’t know it had changed its name.

 

[Adam_m]

Finally my status has now changed to delivery estimate of March 2nd to March 16th for my RWD. Model has changed from "Model 3" to "2022 Tesla Model 3". VIN has also been assigned! For those interested I ordered a RWD/MSM/19" Sport wheels/Black interior/EAP back in December 4th 2021. Collection will be from Bristol Cribbs. Hopefully those who also ordered RWDs will be getting their estimation dates and VIN soon too! as up until now it's been dominated by LR AWDs

Exciting times! I ordered a RWD, Grey, Standard wheels at the end of Dec! Fingers crossed I get mine soon!

 

[NathObeaN]

Did anyone else notice this? Is this new? Have they simply moved the lowered suspension from the ‘performance upgrade’ to be a standard part of the performance model (I know in the US it’s charged for separately)?

Good to see performance models still have lowered suspension though!

 

[CL65]

Thanks - didn’t know it had changed its name.

Name changed but distant selling regs and its new name consumer contract regs both require cancellation request by buyer within first 15-days. 16-day onward, there is zero protection

 

[Mrklaw]

Name changed but distant selling regs and its new name consumer contract regs both require cancellation request by buyer within first 15-days. 16-day onward, there is zero protection

isn’t that from receiving the goods, or are deposits handled differently? Still the poster mentioned was well within that - same day I think