Yea I've asked for a call from Tesla this morning, and I'll be getting on the phone to CA as soon as their lines open at 9am to give them down the banks. Even worse is I need to be careful about my current car usage as it went on an evening Motorway "auction" but I don't find out those results until 15:30 today. I know this is my own doing, but I only did it on the back of yesterday's call with CA where they said everything should be good for collection today.
The text from Tesla last night said "Unfortunately not the news you will want to hear but we have had a confirmed list of orders to be paid today, and yours is not on the list" - I can only assume this means they know what's getting paid today (Friday).
My experience with CA was abysmal, so I feel your pain.
Car ordered 5th March, Tesla app offered a collection 13th March in Southampton. e-sign crapped out halfway through on 6th March so they sent over forms to sign, scan and email back. All done on 6th March and confirmed as received. My car sale was then arranged for 12th March and all booked in.
Tesla app all progressed smoothly (or so I thought). I called CA on 11th March (because mine was due to go the next day) to confirm all was sorted and they confirmed it was and collection set for 13th as planned. Took my car to the dealer to sell on the morning of 12th March and as I was on the train home received a 'we're aren't going to be able to handover your car tomorrow'. As you can imagine I was thrilled, and here's where it got really fun.
Called CA (and I never want to hear that hold music again) around 12.30pm to be told that payout was being sent that afternoon and all was good. After 4pm Tesla confirmed they hadn't received anything, so the next call to CA was answered with"
'Payout team rejected your forms due to being too low-res on 7th March'
WTF?
Sent over new scans. Was told they were also no good. I am looking at them literally at pixel level thinking that I couldn't see how to make them higher res without each page being over 100mb in size. Called back, spoke to someone else who said 'these are more than fine, I'll walk them around to Compliance now and call you back before 6pm.
Didn't call back. I am now without a car and need one for work on the 14th, and 15th. Luckily a neighbour offers me his.
I call back again on the morning of the 13th. The scans are indeed fine, and compliance have signed off. Payment will be sent that day at 4pm, Tesla say it won't land around 4pm the following day, so the 15th (and I'm now working so can't collect that day anyway). I finally receive confirmation from Tesla Southampton that they can release the car at just before 3pm, and I can collect on Saturday at Noon. They tell me that they have had endless issues with CA due to them being completely overwhelmed with the current lease demand.
