Unplug charging cable while car in sleepmode

[brandonee916]

So this morning I walked up to my car, press the button on the plug handle, the T turns blue and white immediately, and I was able to unplug without "holding the button" or "open the door first". To me, it is like how my trunk is behaving. Sometime it opens on first push, sometime I have to open the front door first. I think it is a problem with my phone. I know that if the app is open, everything works perfectly every time.

Be sure your iPhone is not in Low Power Mode, app is never force closed, and Bluetooth remains on. That's why there's a large thread about phone key issues (it's mainly Android though). I did have one time my car was slow to unlock.... my phone was in Low Power mode and I had force closed the app by mistake

 

[Eno Deb]

I doubt it has anything to do with the phone. I have a close to 100% success rate opening doors and trunk with the phone in my pocket, and exactly 0% success in trying to remove the charge handle when the car is in sleep mode.

BTW, I don't think I have ever seen the charge light turn white (only blue, green and red).

 

[Need]

Be sure your iPhone is not in Low Power Mode, app is never force closed, and Bluetooth remains on.

That's not possible... I have an Android phone LOL.

 

[Need]

I doubt it has anything to do with the phone. I have a close to 100% success rate opening doors and trunk with the phone in my pocket, and exactly 0% success in trying to remove the charge handle when the car is in sleep mode.

BTW, I don't think I have ever seen the charge light turn white (only blue, green and red).

I thought you are not suppose to remove the charge handle from the port UNLESS it is white (port unlocked)? Do you just pull it out when it is green? I was pretty sure if my charge port is green or blue, I can't pull out the handle even if the car is unlocked. I have never seen red on the 3. On our X, it turns amber if I didn't plug it in fully and it would also show limited charging.

 

[brandonee916]

I'll record a video and post it shortly! ;-) But yea I bet your issues are due to the Android.... large number of folks with Android phone key issues... this is related to that.

 

[brandonee916]

Here is the video I made... my car was locked and not awake. Car is on software 34.1, interestingly enough my car unlocks including mirrors fold out as soon as I hit the thumb button and symbol turns white...

 

[paulvinh]

This morning I tried holding on to the button for a good 30 seconds. Nothing.

So is it a bug?

I am on IPhone7 Plus

 

[paulvinh]

Here is the video I made... my car was locked and not awake. Car is on software 34.1, interestingly enough my car unlocks including mirrors fold out as soon as I hit the thumb button and symbol turns white...

This is the expected experience. Wish mine worked like that.

 

[ibdb]

I don't think the phone should have anything to do with it. My car is not locked. When the car falls asleep, the chargeport is locked. I can still open the doors, but I cannot unplug the car.

This is a different behavior than the Model S.

 

[halfricanguy]

Until the last update, I could walk up to my car, press the button on the charge handle, and my car would unlock the charge port, unlock my doors, unfold the windows, etc. Since the last update, I can no longer go straight to the charge handle. I have to open up a door first, before being able to unlock the charge port using the button on the handle. Just contributing my data - this sounds like it is indeed a bug. It SHOULD let you unlock the charge port with the charge handle button before anything else needs to be touched.

 

[Eno Deb]

I thought you are not suppose to remove the charge handle from the port UNLESS it is white (port unlocked)? Do you just pull it out when it is green? I was pretty sure if my charge port is green or blue, I can't pull out the handle even if the car is unlocked.

Well, you can't just pull it out before the latch disengages, and I was mistaken about this part: my charge light does actually turn white when I push the button while the car is awake (regardless whether it was blue, green or off before), I just never noticed. But the car doesn't register the button press when it is in sleep mode.

I suspect either you have a special edition car , or your car wasn't really in sleep mode when you tried. My car often wakes up to do whatever housekeeping it has to do hours after just sitting in the garage, and I have also had instances where it staid awake for hours continuously after I had parked it (probably some kind of bug that prevents it from entering sleep mode, which may also be the cause of the "vampire drain" that some people have observed).

 

[paulvinh]

So is it something I should contact Tesla about or wait for it?

 

[apacheguy]

As far as I can tell the car cannot detect the button on the charge handle if it's in sleep mode. If you wake it up first (e.g. by opening the app on your phone) the button works.

This would be really odd, as my S has no problem detecting the button press in sleep mode.

Be sure your iPhone is not in Low Power Mode, app is never force closed, and Bluetooth remains on. That's why there's a large thread about phone key issues (it's mainly Android though). I did have one time my car was slow to unlock.... my phone was in Low Power mode and I had force closed the app by mistake

Funny you should mention that. I usually have my best success with the phone key when the iPhone is in low power mode. At the very least, low power mode does not appear to deteriorate the functionality.

 

[ibdb]

So is it something I should contact Tesla about or wait for it?

I think we need to contact Tesla. I'd recommend trying through the website to see if we can get some kind of response. I haven't looked for a place to do it, yet, but I'm about to.

ETA: I used the "Ask a Question?" link on my Model 3 profile page and checked the box for Executive Review.

 

[paranoidroid]

Until the last update, I could walk up to my car, press the button on the charge handle, and my car would unlock the charge port, unlock my doors, unfold the windows, etc. Since the last update, I can no longer go straight to the charge handle. I have to open up a door first, before being able to unlock the charge port using the button on the handle. Just contributing my data - this sounds like it is indeed a bug. It SHOULD let you unlock the charge port with the charge handle button before anything else needs to be touched.

I'm on 34.1 and have the same issue on iPhone X. If the car is asleep I have to open a door or pop the trunk to release charging cable. This doesn't seem like the right behavior..

 

[israndy]

Here is the video

What in the heck am I looking at?? That looks like a non-Tesla connector. What happens when you use your UMC to charge?

-Randy

 

[blackeducator]

I'm on 34.1 and have the same issue on iPhone X. If the car is asleep I have to open a door or pop the trunk to release charging cable. This doesn't seem like the right behavior..

DITTO.

 

[Need]

I suspect either you have a special edition car , or your car wasn't really in sleep mode when you tried.

I think it is the 2nd one. So yesterday morning, it unlocks when I press the button. This morning, it wouldn't do anything even if I hold the button for 60 seconds. I had to unlock/open the trunk first and port gets unlocked. The difference between yesterday and this morning was that yesterday when I left the house, my car had not reach 90% charge yet because I started low on charge. This morning, it reached 90% hours before I left. So I think the car was not in a deep sleep yesterday and this morning it was.

 

[ibdb]

Response to submitting the issue through the website:

"In this case I would recommend you to contact our dedicated team of vehicle specialists. they will have to assist you with a live diagnosis and capture the relevant data from your vehicle (including timestamps) to confirm the issue - and see if they can troubleshoot the issue whilst on the phone. If needed they forward your concern to a local service team for further processing.

Please contact our dedicated team of vehicle support specialists on;

Customer Support & Roadside Assistance
Toll free: (877) 79-TESLA or (877) 798-3758"
​

I'll have to try to make enough time to try to call in and get through the hold queue. Not sure when that will be.

 

[brandonee916]

What in the heck am I looking at?? That looks like a non-Tesla connector. What happens when you use your UMC to charge?

-Randy

This is the J1772 adapter included with the vehicle. I have multiple EVs so I didn't want to change the chargers over to the Tesla connector.