Telsa Insurance is alright...until you have to use it. I filed a simple claim that was something that Tesla service could fix. However, as soon as Tesla service found out that I had Tesla Insurance they cancelled my appointment with a note that they are not allowed to do work for Telsa insurance. I was then texted instructions from Tesla Insurance that I needed to find a third party repair center, get an estimate, and then send that to Tesla Insurance. In the meantime, I was told that I would be contacted by an agent after they reviewed my initial claim. I never heard back, multiple text messages went unanswered, and I finally gave up, resubmitted a service ticket and paid myself. Later on, I called to update my address with Telsa Insurance, and the agent said that they severely understaffed and he had to submit a request on my behalf to cancel my claim. It had sat untouched for more than 3 months and was still open and waiting on the agent to contact me.
I will be dropping Telsa Insurance when I trade in/sell my Model 3 and take delivery of my MXP that is on order. And based on how stellar the service I received in the past from USAA was, I will be going back to them for the insurance on the MXP irregardless of whether it is more than Tesla Insurance or not.
To cmaster's point - I'm afraid Telsa insurance is the exception to the rule. Their customer service wasn't just poor, it was horrible.