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Rabbitxstyle
Member
lol - i also got confirmation that my car is in my delivery center too. Should be getting a call soon to set an appointment.
almost there!!
Silvercloud
Member
Well, so here comes my experience so far.
I was always passionate about TESLA and always wanted a Tesla car, but could never afford one before. It seemed to be an unreachable dream.
That was true until I found out about the CPO program (not CPO anymore) and the extended warranty they have.
Right now I own a 2015 BMW 328i XDrive. I saw that next year it was going to lose a huge amount of its value and decided to sell it and get another car that wouldn’t lose that much.
While I was searching, I saw this gorgeous 2016 70D -help me to find any dents as I could not find any- (pictures: 2016 Tesla Model S 5YJSA1E28GF123918) in solid black. It doesn’t have all the options, but it got AP and dual motor, which were my priorities. It is 34k miles and was listed at 40,500 dollars. I checked it at ev-CPO and it had recently got a 5k discount. I decided to pull the trigger on that an make a deposit. That was on 5/11. Got a bunch of automatic emails and that was it. Had a feeling of happiness and also financial irresponsibility haha. Also was nervous because I was aware of their customer service regarding CPOs already.
On the next day, got an email from my Sales Advisor directly from Fremont. He wanted to congratulate me. Fine, nice start.
Everything went smooth. They offered a whooping low value for my car, even though their promise was much higher. Took my car to Carmax, got a nice offer for it and Tesla matched with them. So far, so good.
I’m located in Florida and the car is at New Jersey. However, by listening to all the complaints here, I decided just to fly to New Jersey and drive the car back to my house instead of requesting delivery. It seemed to me that TESLAs biggest problem was related to delivery. Also, I am paying the remaining value of the car in cash, so I also avoid hassle with that.
Talking to my SA on 05/17, he told me I would have to drop my vehicle on the same day of pick up. Ok, a little hassle but told him I would try. Then, he hooked me up with a ETA of this Friday, 05/24, but told me the Tesla dealers in my region could not have my trade in (near Miami) and that I would have to drop my car either at Tampa or Orlando. Once more I said OK, I can tell my boss that I will be out on Friday in advance, drive to Orlando, drop my car at 10am, go to the airport in an Uber, fly to New Jersey and pick up the Tesla at 5pm. Perfect.
I planned the trip on the same day. Got a plane ticket that could cope with my time schedule, let my work know I would not go on Friday, got a hotel in New York for the night I would be there and planned my route. My brother in law is also flying with me because he has family in New York and is depending on me to come back. Even sent my air ticket to David, my advisor. He, once more, confirmed my ETA.
I really thought I would be a case with a happy ending, and I was hoping for it.
Today I got a call from NJ Tesla. It was my delivery specialist. He started the conversation by saying “hi, we have some problems with the drivers door handle and things are showing that we may not deliver you the car on Friday”
Then I said “Well, could I just get the car delivered the way it is, drive to Florida and then get it fixed here?”
He goes “We would prefer to make things right here. Besides, it is the drivers handle. If it was any other one, we would not hesitate to do so.”
“Ok, but I got everything booked for this Friday, and I don’t care just to stop myself from the passenger seat to the drivers seat. Really, it would be a HUGE ordeal if this ETA was moved”
He laughed (no idea how anguished I was at the time) and said we would be in touch.
I just got out of the phone and really don’t know what to expect. Now, I’m even thinking that the problem may be bigger than only a door handle. Otherwise they would not give me such a hard time to pick it up. Maybe I am only overthinking this.
For sure I will keep you guys in touch, and I am cheering for everybody here to get what they paid for in time and no hassle: a Tesla.
I was always passionate about TESLA and always wanted a Tesla car, but could never afford one before. It seemed to be an unreachable dream.
That was true until I found out about the CPO program (not CPO anymore) and the extended warranty they have.
Right now I own a 2015 BMW 328i XDrive. I saw that next year it was going to lose a huge amount of its value and decided to sell it and get another car that wouldn’t lose that much.
While I was searching, I saw this gorgeous 2016 70D -help me to find any dents as I could not find any- (pictures: 2016 Tesla Model S 5YJSA1E28GF123918) in solid black. It doesn’t have all the options, but it got AP and dual motor, which were my priorities. It is 34k miles and was listed at 40,500 dollars. I checked it at ev-CPO and it had recently got a 5k discount. I decided to pull the trigger on that an make a deposit. That was on 5/11. Got a bunch of automatic emails and that was it. Had a feeling of happiness and also financial irresponsibility haha. Also was nervous because I was aware of their customer service regarding CPOs already.
On the next day, got an email from my Sales Advisor directly from Fremont. He wanted to congratulate me. Fine, nice start.
Everything went smooth. They offered a whooping low value for my car, even though their promise was much higher. Took my car to Carmax, got a nice offer for it and Tesla matched with them. So far, so good.
I’m located in Florida and the car is at New Jersey. However, by listening to all the complaints here, I decided just to fly to New Jersey and drive the car back to my house instead of requesting delivery. It seemed to me that TESLAs biggest problem was related to delivery. Also, I am paying the remaining value of the car in cash, so I also avoid hassle with that.
Talking to my SA on 05/17, he told me I would have to drop my vehicle on the same day of pick up. Ok, a little hassle but told him I would try. Then, he hooked me up with a ETA of this Friday, 05/24, but told me the Tesla dealers in my region could not have my trade in (near Miami) and that I would have to drop my car either at Tampa or Orlando. Once more I said OK, I can tell my boss that I will be out on Friday in advance, drive to Orlando, drop my car at 10am, go to the airport in an Uber, fly to New Jersey and pick up the Tesla at 5pm. Perfect.
I planned the trip on the same day. Got a plane ticket that could cope with my time schedule, let my work know I would not go on Friday, got a hotel in New York for the night I would be there and planned my route. My brother in law is also flying with me because he has family in New York and is depending on me to come back. Even sent my air ticket to David, my advisor. He, once more, confirmed my ETA.
I really thought I would be a case with a happy ending, and I was hoping for it.
Today I got a call from NJ Tesla. It was my delivery specialist. He started the conversation by saying “hi, we have some problems with the drivers door handle and things are showing that we may not deliver you the car on Friday”
Then I said “Well, could I just get the car delivered the way it is, drive to Florida and then get it fixed here?”
He goes “We would prefer to make things right here. Besides, it is the drivers handle. If it was any other one, we would not hesitate to do so.”
“Ok, but I got everything booked for this Friday, and I don’t care just to stop myself from the passenger seat to the drivers seat. Really, it would be a HUGE ordeal if this ETA was moved”
He laughed (no idea how anguished I was at the time) and said we would be in touch.
I just got out of the phone and really don’t know what to expect. Now, I’m even thinking that the problem may be bigger than only a door handle. Otherwise they would not give me such a hard time to pick it up. Maybe I am only overthinking this.
For sure I will keep you guys in touch, and I am cheering for everybody here to get what they paid for in time and no hassle: a Tesla.
@Caiotrentin Thanks for the experience. I personally think that they push back would have been just as hard no matter which door it was since the car is "incomplete" in their eyes. They should definitely just suck it up and deliver on the date promised since all of your plans are made and I wouldn't settle to have it done any other way. Good luck and let us know how it turns out. 
5/21
According to the picture DS sent the car should have been delivered yesterday in Austin. It shows picked up on the 18th. Called Austin, according to them the car is still in San Diego...So either my DS is full of it or Teslas system sucks. The car is not physically at the Austin Delivery center. Cant get a straight answer from anyone.
<rant>There are no escalation paths available to take this up the ladder so your are stuck with what you get. All of this and haven't even seen the car in person. Im scared to death of picking this thing up at this point.
To be clear, its not the amount of time this is taking that is frustrating. It is the total and complete incompetence of Teslas used care process from end to end. This is not a one off issue but a systemic issue that for some reason (I believe it is a lack of good management) continues to plague a company that is creating an awesome product. All I am asking for is communication, let me know it will be a day, a week or a month, communicate what is going on, send an email that the truck drove into the Gulf and they are fishing the car out. Anything. Silence is so much worse than you can imagine. Add to all of this being in Texas, where Teslas are not allowed to be purchased, and you have a perfect storm. I am starting to feel like a used car dealer would have been the better choice even without the warranty I am getting from Tesla.
I bought a car from Carvana about 3 years ago. It was amazing. It is what Tesla should aspire to do. Found the car online, looked at the pictures that were already on the website. Applied for financing from the very page where I clicked the buy now button, was notified immediately of when and where the car was and when it would be ready for pickup (after shipping across the United States). They even lost the car at one point, it took them 2 days to find it and when they did they decided to drive an addition 2 hours to make sure we have an awesome experience.
Show your customers you care in the only way they can see, communication. </rant>
Just as I finished this post (I feel like big brother is watching) I received a call from my DS. He updated me on the carrier, saying the delivery would take place by the EOD today. After that the local center would go through the car with a fine tooth comb to make sure it met the "Tesla Standard" and after that I would get a call to pickup. I did ask for a more granular update and he said he would let me know when the wheels hit the ground. I am going to now call and update my wife and hopefully keep her calm until a hopeful delivery date of Saturday.
Thanks for taking the time to read this wall of words and I hope that all of this is giving other people a good idea of what to expect and maybe prepare for emotionally as they head down this road.
According to the picture DS sent the car should have been delivered yesterday in Austin. It shows picked up on the 18th. Called Austin, according to them the car is still in San Diego...So either my DS is full of it or Teslas system sucks. The car is not physically at the Austin Delivery center. Cant get a straight answer from anyone.
<rant>There are no escalation paths available to take this up the ladder so your are stuck with what you get. All of this and haven't even seen the car in person. Im scared to death of picking this thing up at this point.
To be clear, its not the amount of time this is taking that is frustrating. It is the total and complete incompetence of Teslas used care process from end to end. This is not a one off issue but a systemic issue that for some reason (I believe it is a lack of good management) continues to plague a company that is creating an awesome product. All I am asking for is communication, let me know it will be a day, a week or a month, communicate what is going on, send an email that the truck drove into the Gulf and they are fishing the car out. Anything. Silence is so much worse than you can imagine. Add to all of this being in Texas, where Teslas are not allowed to be purchased, and you have a perfect storm. I am starting to feel like a used car dealer would have been the better choice even without the warranty I am getting from Tesla.
I bought a car from Carvana about 3 years ago. It was amazing. It is what Tesla should aspire to do. Found the car online, looked at the pictures that were already on the website. Applied for financing from the very page where I clicked the buy now button, was notified immediately of when and where the car was and when it would be ready for pickup (after shipping across the United States). They even lost the car at one point, it took them 2 days to find it and when they did they decided to drive an addition 2 hours to make sure we have an awesome experience.
Show your customers you care in the only way they can see, communication. </rant>
Just as I finished this post (I feel like big brother is watching) I received a call from my DS. He updated me on the carrier, saying the delivery would take place by the EOD today. After that the local center would go through the car with a fine tooth comb to make sure it met the "Tesla Standard" and after that I would get a call to pickup. I did ask for a more granular update and he said he would let me know when the wheels hit the ground. I am going to now call and update my wife and hopefully keep her calm until a hopeful delivery date of Saturday.
Thanks for taking the time to read this wall of words and I hope that all of this is giving other people a good idea of what to expect and maybe prepare for emotionally as they head down this road.
Awesome man!5/21
According to the picture DS sent the car should have been delivered yesterday in Austin. It shows picked up on the 18th. Called Austin, according to them the car is still in San Diego...So either my DS is full of it or Teslas system sucks. The car is not physically at the Austin Delivery center. Cant get a straight answer from anyone.
<rant>There are no escalation paths available to take this up the ladder so your are stuck with what you get. All of this and haven't even seen the car in person. Im scared to death of picking this thing up at this point.
To be clear, its not the amount of time this is taking that is frustrating. It is the total and complete incompetence of Teslas used care process from end to end. This is not a one off issue but a systemic issue that for some reason (I believe it is a lack of good management) continues to plague a company that is creating an awesome product. All I am asking for is communication, let me know it will be a day, a week or a month, communicate what is going on, send an email that the truck drove into the Gulf and they are fishing the car out. Anything. Silence is so much worse than you can imagine. Add to all of this being in Texas, where Teslas are not allowed to be purchased, and you have a perfect storm. I am starting to feel like a used car dealer would have been the better choice even without the warranty I am getting from Tesla.
I bought a car from Carvana about 3 years ago. It was amazing. It is what Tesla should aspire to do. Found the car online, looked at the pictures that were already on the website. Applied for financing from the very page where I clicked the buy now button, was notified immediately of when and where the car was and when it would be ready for pickup (after shipping across the United States). They even lost the car at one point, it took them 2 days to find it and when they did they decided to drive an addition 2 hours to make sure we have an awesome experience.
Show your customers you care in the only way they can see, communication. </rant>
Just as I finished this post (I feel like big brother is watching) I received a call from my DS. He updated me on the carrier, saying the delivery would take place by the EOD today. After that the local center would go through the car with a fine tooth comb to make sure it met the "Tesla Standard" and after that I would get a call to pickup. I did ask for a more granular update and he said he would let me know when the wheels hit the ground. I am going to now call and update my wife and hopefully keep her calm until a hopeful delivery date of Saturday.
Thanks for taking the time to read this wall of words and I hope that all of this is giving other people a good idea of what to expect and maybe prepare for emotionally as they head down this road.
The most important part is to make the wife happy and that you get your car!
About my post, I will not let them reschedule the delivery. I can't!
cheers
5/21
According to the picture DS sent the car should have been delivered yesterday in Austin. It shows picked up on the 18th. Called Austin, according to them the car is still in San Diego...So either my DS is full of it or Teslas system sucks. The car is not physically at the Austin Delivery center. Cant get a straight answer from anyone.
<rant>There are no escalation paths available to take this up the ladder so your are stuck with what you get. All of this and haven't even seen the car in person. Im scared to death of picking this thing up at this point.
To be clear, its not the amount of time this is taking that is frustrating. It is the total and complete incompetence of Teslas used care process from end to end. This is not a one off issue but a systemic issue that for some reason (I believe it is a lack of good management) continues to plague a company that is creating an awesome product. All I am asking for is communication, let me know it will be a day, a week or a month, communicate what is going on, send an email that the truck drove into the Gulf and they are fishing the car out. Anything. Silence is so much worse than you can imagine. Add to all of this being in Texas, where Teslas are not allowed to be purchased, and you have a perfect storm. I am starting to feel like a used car dealer would have been the better choice even without the warranty I am getting from Tesla.
I bought a car from Carvana about 3 years ago. It was amazing. It is what Tesla should aspire to do. Found the car online, looked at the pictures that were already on the website. Applied for financing from the very page where I clicked the buy now button, was notified immediately of when and where the car was and when it would be ready for pickup (after shipping across the United States). They even lost the car at one point, it took them 2 days to find it and when they did they decided to drive an addition 2 hours to make sure we have an awesome experience.
Show your customers you care in the only way they can see, communication. </rant>
Just as I finished this post (I feel like big brother is watching) I received a call from my DS. He updated me on the carrier, saying the delivery would take place by the EOD today. After that the local center would go through the car with a fine tooth comb to make sure it met the "Tesla Standard" and after that I would get a call to pickup. I did ask for a more granular update and he said he would let me know when the wheels hit the ground. I am going to now call and update my wife and hopefully keep her calm until a hopeful delivery date of Saturday.
Thanks for taking the time to read this wall of words and I hope that all of this is giving other people a good idea of what to expect and maybe prepare for emotionally as they head down this road.
I am so frustrated for you. It really has been quite a emotional roller coaster for you. They need to do something to somehow make up for this crap
I am dealing with same stuff if you check your sales advisors history I bet they are new to Tesla within the last year. IMHO I think Tesla fired staff and hired less senior folks to pay less. I also think the delivery shipping process is outsourced like the crappy photos they send. I think all of us should ask to fill out surveys upon delivery and complain about the delivery process. We as people tend to be nice but sometimes things don’t change unless you speak up. I have sent multiple emails to Tesla about how horrible this used process is and lack of service expected at this level.
Let’s be honest a used car for 35-40k that’s a NEW BMW or Lexus. It almost feels like they have tried to make the delivery process as easy as an Amazon order but screwed up the communication and delivery process.
I am supposed to get my whip Friday I am like you all frustrated.
Let’s be honest a used car for 35-40k that’s a NEW BMW or Lexus. It almost feels like they have tried to make the delivery process as easy as an Amazon order but screwed up the communication and delivery process.
I am supposed to get my whip Friday I am like you all frustrated.
Something else that seems bizarre with all these delays: their used inventory is basically non existent right now. According to EV-CPO they have 97 cars available across the entire country, so what are all these remarketing people doing? You'd think with the extremely low inventory everything would be much smoother.
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